Associate Manager - Clark, NJ
2 weeks ago

Job summary
The RTA Lead is responsible for leading the Real-Time Management team within the WFM function,ensuring effective monitoring and intraday control of contact center operations.
This role ensures the organization meets key operational metrics such as Service Level,
Average Handle Time (AHT), Adherence, Occupancy, and other SLA-related goals in real time.
- Monitor live queue performance across all channels (voice, chat, email, back-office etc.)
Job description
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