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    Case Worker - Dearborn, United States - Arab Community Center for Economic and Social Serv

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    Arab Community Center for Economic and Social Serv background
    Description

    Case Worker (Career Coach)

    Department: Workforce Development

    Location: Dearborn, MI

    START YOUR APPLICATION )

    Job Title: Case Worker (Career Coach)

    Job Status: Full-time

    Functional areas/departments where this position may be located:

    + Workforce Development

    Job Summary: Under general supervision, the Career Coach uses intermediate skills obtained through experience and training to provide a range of employment and/or educational related services to individuals in assigned programs. Develops, implements and evaluates activities in accordance with the program-s objectives and policies. Employee will work with assigned caseloads following established procedures to perform routine tasks. Receives general guidance and direction to perform a variety of non-routine tasks with limited decision-making responsibility. Resolves most questions and problems and refers new or unusual issues to a higher level. Routine contact with internal and external clients is required to obtain, clarify or provide facts and information.

    Essential Duties and Responsibilities:

    + Assess and complete initial review process including identification of participant motivation, strength, barriers and resources

    + Help job seekers build their skills and capabilities to improve their job search

    + Complete any necessary paperwork related to services provided

    + Help program participants to identify and access options available to them through the program and their local community

    + Develop and implement plans of action that help participants set goals, identify steps, a timetable and responsibilities for each party to act and deliver on

    + Review and revise plan as necessary

    + Provide on-going support to participants and ensure participation and program compliance

    + Advocate on behalf of client in written and oral form when providing necessary referrals and contacts with other departments/agencies/companies

    + Utilize program tools to identify goals and address barriers

    + Assist clients in recognizing and understanding -at risk- behaviors

    + Regularly collect documentation and evidence of participant progress and activities, complete required case notes and document all services in compliance with the agency-s quality assurance plan

    + Report on program progress at required intervals per funding guidelines

    + Establish and maintain relationships with appropriate client referral sources

    + Maintain agency confidentiality and client-s privacy

    + Maintain currency on new services and referral sources as well as services provided to clients

    + Maintain program policies and procedures per funding guidelines

    + Follow the funding source-s requirements and CARF standards applicable to the services provided

    + May administer testing as needed. Depending upon assigned functional area, this may include blood testing and the coordination of administering, preparing, and shipping of samples and receiving test results

    + May develop and maintain relationships with existing and potential employers.

    + May recruit new employers each month

    + May attend meetings with the Department of Health and Human Services to review deficient case files and determine participants compliance with program based on assigned functional area

    + May regularly conduct home visits with clients based on assigned functional area

    + May transport clients using company provided transportation

    + May create educational/program marketing materials targeted toward increasing participation in assigned program including newsletters, Facebook and websites

    + May conduct presentations and awareness campaigns in order to raise awareness of services offered and increase participation

    + May conduct regular group client meetings

    + May conduct employer visits daily/weekly to market program services and recruit new job openings

    + May maintain employer files and documentation regarding the employer and current and past job openings

    + May translate and interpret information for non-English speaking clients as needed

    + May communicate and interact with external program funders, attend grant related meetings or participate in training sessions as required

    + May assist program participants to develop effective job seeking skills, including completing applications, writing resumes, practicing job interviewing techniques and other related skills

    + May provide translation services as needed

    + May provide cultural awareness education to employers who hire immigrants and assist employers in resolving conflicts and/or tensions as needed

    + Operate standard office equipment and use required software applications

    + Perform other duties and responsibilities as assigned

    Knowledge, Skills and Abilities:

    Knowledge of:

    + Community resources including social services agencies and crisis intervention providers

    + Processes, rules and regulations of various services and funding agencies surrounding the eligibility and maintenance of the services being received

    + HIPAA regulations based on assigned functional area

    Skill in:

    + Operating standard office equipment and using required software applications for program area and other applications, including Microsoft Office

    Ability to:

    + Partner with other functional areas to accomplish objectives

    + Facilitate meetings, ensuring that all viewpoints, ideas and problems are addressed

    + Organize and prioritize multiple tasks and meet deadlines

    + Communicate effectively, both orally and in writing

    + Speak and write in English.

    + Interpret, speak and write in Arabic, Spanish or other native language of the predominant service population is preferred.

    + Maintain confidentiality of agency and client information

    Educational/Previous Experience Requirements:

    + Minimum Degree Required:

    + High school diploma or GED equivalent

    ~and~

    + At least one year of related work experience based on assigned functional area or any equivalent combination of experience, education and/or training approved by Human Resources

    Licenses/Certifications:

    + Licenses/Certifications Required at Date of Hire:

    + Chauffeur-s License may be required depending upon assigned functional area.

    + MDCH test counselor certification & phlebotomy depending upon assigned functional area - if employee does not possess these certifications upon hire, they may receive the training and gain certification within 12 months but cannot draw blood until certification is received

    + Licenses/Certifications Required within 12 months from Date of Hire:

    + Career Development Facilitator certificate depending upon assigned functional area

    Working Conditions:

    Hours: Normal business hours, some additional hours may be required. Non-traditional hours including nights and weekends may be required based on assigned functional area.

    Travel Required: Local travel may be required. May travel up to 20% including overnight travel based on assigned functional area.

    Working Environment: Climate controlled office

    START YOUR APPLICATION )


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