- Desktop Computers, Technical Support, Troubleshooting, and Help Desk Support skills
- Experience in computer repair
- Knowledge of hardware and software systems
- Strong problem-solving and critical thinking skills
- Excellent communication and interpersonal skills
- Ability to work independently and collaboratively in a team environment
- Relevant certifications or degrees in IT or related field
- Experience in manufacturing or HVAC industry is a plus
- Experience with troubleshooting CNC issues.
- Experience with application support.
- Experience with supporting IP phone systems.
- General experience with Citrix, iOS, Android
- Experience with configuring and troubleshooting MS Exchange email for MS Outlook, iOS and Android.
- The ability to work in a fast paced, high volume, changing environment.
- Demonstrated systematic, analytical approach to problem solving.
- Experience supporting, troubleshooting, and repairing computer hardware, including desktops, laptops, printers, and peripherals.
- Experience in a help desk environment.
- Experience with manufacturing environments will be considered as asset.
- Excellent customer service skills
- Good verbal and written communication skills
- Self-motivation and a team player attitude
- 3+ years of Desktop support experience in a large-scale distributed environment.
- Experience with Windows (XP/7/8/10), Active Directory, Microsoft Office, network protocols and telephony
- Hardware support
- Provide first-level technical support, maintenance, and troubleshooting for hardware and software in a Microsoft Windows environment.
- Setup and maintain new computers, laptops, and mobile devices including all required hardware and software.
- Support Microsoft office suite of products, and a variety of specialized applications.
- Provide help desk support for users for all hardware and software issues and requests.
- Communicate electronically and in person with computer users experiencing difficulties to determine and document problems experienced.
- Work individually and in a team on IT projects, such as hardware or software upgrades.
- Comfortable in using a ticketing system to log all support calls and request.
Service Desk Technician - Casa Grande, United States - Price Industries
Description
Company Description
Price Industries Limited is a market leader in manufacturing and supplying innovative air distribution, critical controls, and noise control products. With a focus on providing high-quality products, reliable delivery, and knowledgeable follow-up service, Price takes pride in taking care of their customers and their people. As a privately held family company with over 60 years of experience, Price has a deep commitment to innovation, service, and traditional values.
Role Description
Price Industries is seeking a Service Desk Technician with experience in Active Directory, hardware support, networking, and Microsoft Office Suite. At Price, innovation converges with excellence in HVAC solutions, propelling us as a foremost global leader in air distribution. Our commitment resonates in nurturing a dynamic workplace, igniting talent, and fostering the growth of transformative ideas.
This is a hands-on position where you will interact with our user communities regularly. You'll support a variety of technologies and respond to a wide range of support issues and manage the user's expectations.
This is a full-time on-site role located in Casa Grande, AZ for a Service Desk Technician. The Service Desk Technician will be responsible for desktop computer support, technical troubleshooting, help desk support, and computer repair.
Qualifications
Keys
Responsibilities
We are an equal opportunity employer, and all qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity or expression, pregnancy, age, national origin, disability status, genetic information, protected veteran status, or any other characteristic protected by law.