Guest Relations Coordinator, Hope Lodge - Nashville
4 weeks ago
Job summary
The Guest Relations Coordinator manages guest referrals, check-ins, and coordinates guest services to ensure a welcoming experience for patients and caregivers.This role supervises concierge coverage, maintains guest records, and ensures smooth operations of front desk services.
- Manage guest referrals and check-ins to ensure timely registration and room assignments (30%)
- Supervise concierge staff and provide training for excellent guest service (25%)
- Coordinate guest amenities, transportation, and special accommodations (15%)
- Maintain guest records and room inventory accurately (10%)
Job description
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