-
guest services
1 week ago
Cameron Mitchell Restaurants COLUMBUS, United StatesIt is the responsibility of Guest Services to make raving fans of the five major groups of people we do business with by creating a positive first impression and make our guests feel welcome on the phone and in person. Guest Services controls the sea Guest Service, Hospitality, R ...
-
Guest Service
1 week ago
Churchs Chicken Columbus, United StatesChurch's Chicken Fort Benning Road [Food Service / Crew Member / Counter Service] As a Guest Service Team Member at Church's Chicken, you'll: Greet all customers with a sincere smile, making them feel welcome through positive, pleasant, and enthusiastic attitude; Take and fill cu ...
-
Guest Services Representative
2 weeks ago
Concord Hospitality Enterprises Company Columbus, United StatesAs a Guest Service Representative, you have the responsibility of giving our guests the best hospitality experience they can have by: Assisting guests efficiently, courteously and professionally always Maintain a high level of service and hospitality Guest Service, Hotel, Represe ...
-
Guest Service Agent
2 weeks ago
Drury Hotels Company, LLC Columbus, United StatesPay starting at $15.50 per hour · Property Location: · 88 East Nationwide Blvd. - Columbus, Ohio 43215 · You belong at Drury Hotels. · Getting a job is just the beginning. Finding a place where you belong is what truly matters. Who you are and what you do makes a difference a ...
-
Guest Services Staff
4 days ago
AEG Columbus, United StatesIn order to be considered for this role, after clicking "Apply Now" above and being redirected, you must fully complete the application process on the follow-up screen. · For more than 20 years, AEG has played a pivotal role in transforming sports and live entertainment. Annuall ...
-
Guest Services Staff
2 weeks ago
Aeg Worldwide Inc Columbus, United StatesFor more than 20 years, AEG has played a pivotal role in transforming sports and live entertainment. Annually, we host more than 160 million guests, promote more than 10,000 shows and present more than 22,000 events around the world. We are committed to innovation, artistry, and ...
-
Guest Service Agent
2 weeks ago
Highgate Hotels, Inc. Columbus, United StatesThe Guest Service Agent is responsible for providing attentive, courteous and efficient service to all guests during check-in, throughout their stay, and at checkout, while maximizing room revenue and occupancy. Responsibilities Answer inquires from Guest Service, Agent, Service, ...
-
Guest Service Representative
1 week ago
Nothing Bundt Cakes Columbus, United StatesThis position will be for approximately 15-20 Hours a week. Tue-Sat 8:30 am-3 pm. At Nothing Bundt Cakes, we refer to our guest services representatives as Joy Creators A Joy Creator sweetens up the place, setting the mood and making a stop in the b Guest Service, Representative, ...
-
Guest Service Representative
1 week ago
Nothing Bundt Cakes Columbus, United StatesThis position is 10-25 hours a week. 10:00/11:00 am - 3:30 pm Monday through Saturday. Closed Sundays. At Nothing Bundt Cakes, we refer to our guest services representatives as Joy Creators A Joy Creator sweetens up the place, setting the mood and m Guest Service, Representative, ...
-
Guest Service Representative
1 week ago
Nothing Bundt Cakes Columbus, United StatesThis position is approximately 6-15 hours per week. 2:00/3:00 pm-6:30 pm (Beginning in January 2024 it will be 7:30 pm) during the week. Shifts vary on Saturdays. At Nothing Bundt Cakes, we refer to our guest services representatives as Joy Creators Guest Service, Representative, ...
-
Guest Service Supervisor
1 week ago
Drury Hotels Company, LLC Columbus, United StatesStarting pay $19 per hour · Property Location: · 88 East Nationwide Blvd. - Columbus, Ohio 43215 · You belong at Drury Hotels. · Getting a job is just the beginning. Finding a place where you belong is what truly matters. Who you are and what you do makes a difference at Drur ...
-
Guest Service Agent
2 weeks ago
Highgate Hotels Columbus, United StatesCompensation Type · Hourly · Highgate Hotels · Highgate is a premier real estate investment and hospitality management company widely recognized as an innovator in the industry. Highgate is the dominant player in U.S. gateway markets including New York, Boston, Miami, San Francis ...
-
Guest Services Attendant
1 week ago
The Ohio State University Columbus, United StatesScreen reader users may encounter difficulty with this site. For assistance with applying, please contact hr- If you have questions while submitting an application, please review these frequently asked questions. · Current Employees and Students: · If you are currently employed o ...
-
Guest Services Supervisor
1 week ago
The Ohio State University Columbus, United StatesScreen reader users may encounter difficulty with this site. For assistance with applying, please contact hr- If you have questions while submitting an application, please review these frequently asked questions. · Current Employees and Students: · If you are currently employed o ...
-
Guest Service Representative
3 days ago
Nothing Bundt Cakes Columbus, United StatesBenefits: · * Employee discounts · * Flexible schedule · * Free uniforms · * Opportunity for advancement · This position will be for approximately 10-25 hours a week. Monday-Saturday 8:30am to 1pm-2pm. · At Nothing Bundt Cakes, we refer to our guest services representatives as Jo ...
-
Guest Service Representative
3 days ago
Nothing Bundt Cakes Columbus, United StatesThis position is 14-22 hours a week. 8:30am til 1 or 2pm Monday-Friday. 9:30 am til 2pm Saturdays. 9:30am-3:30pm Sundays · At Nothing Bundt Cakes, we refer to our guest services representatives as Joy Creators A Joy Creator sweetens up the place, setting the mood and making a sto ...
-
Guest Service Ambassador
2 weeks ago
Rocket Mortgage Fieldhouse Columbus, United States**Guest Service Ambassador (GSA) - Cavaliers Holding LLC (Cleveland · OH)** · Cavaliers Holding LLC jobs · Sports Jobs in Cleveland · OH · Facility Operations/Event Staff: Event Guest Relations · Cavaliers Holdings LLC is committed to delivering unparalleled sports and enter ...
-
Guest Service Representative
3 days ago
Nothing Bundt Cakes Columbus, United StatesBenefits: · * Employee discounts · * Flexible schedule · * Free uniforms · * Opportunity for advancement · This position is approximately 10-25 hours per week. 1:00/3:00pm-6:30pm Monday - Saturday. Closed Sunday. · At Nothing Bundt Cakes, we refer to our guest services representa ...
-
Guest Services Staff
1 day ago
Aeg Worldwide Inc Columbus, United StatesWork at AEG · **Guest Services Staff - PromoWest** · Guest Services Part Time AEGLV3840 * **GUEST SERVICES** · **SHOW OPERATIONS STAFF** · **USHER/TICKET TAKER** · Answer guest questions, direct guests to important areas of the venue (restrooms, ATM, coat checks, VIP areas, ...
-
Guest Services Supervisor
2 weeks ago
EASTON. Columbus, United StatesJob Description · Job DescriptionJOB SUMMARY · The Guest Services Supervisor is primarily responsible for managing the Guest Services team while overseeing the day-to-day operations of the Guest Services desk and ensuring delivery of the ultimate guest experience for all Easton v ...
guest services - Columbus, United States - Cameron Mitchell Restaurants
Description
** GUEST SERVICES - LINCOLN SOCIAL**
**Job Category****:** CMR Restaurant **Requisition Number****:** GUEST02797 Showing 1 location **Summary:** It is the responsibility of Guest Services to make raving fans of the five major groups of people we do business with by creating a positive first impression and make our guests feel welcome on the phone and in person. Guest Services controls the seating of the guests in the dining room to assure quality of service, guest satisfaction and maximize sales opportunities.
**Essential Responsibilities:** include the following and other responsibilities that may be assigned:
1. Exemplifies genuine hospitality standards. Handles requests and complaints with guest satisfaction as the priority. Strives to gain guest name recognition.
2. Adheres to standards of professional appearance, personal cleanliness, and proper attire. Displays confidence and a friendly disposition at all times.
3. Uses proper phone etiquette and follows procedure to make, cancel, or change reservations and call-ahead seating. Recognizes returning guests and special occasions.
4. Follows correct procedures for cash handling, carry-out orders and gift card sales. Accurately uses point of sale systems.
5. Greets guests, shows guests to their table and distributes menus.
6. Memorizes the floor plan of the restaurant.
7. Communicates frequently with manager on duty regarding guest flow in the front area.
8. Assists management and other associates if needed or assigned. Promotes teamwork and dependability.
9. Exhibits punctuality and dependability.
10. Knows emergency procedures to the restaurant.
**Competencies:** To perform the job successfully, and individual should demonstrate the following competencies:
1. *Hospitality:* Ability to respond quickly to guests needs, meets commitments, responds to requests for service and assistance, provides genuine hospitality.
2. *Teamwork:* Gives and welcomes feedback, contributes to building a positive team spirit, puts success of team above own interests, supports everyones efforts to succeed, exhibits objectivity and openness to others views
3. *Technical Skills:* Participates in training and development opportunities, strives to continuously build knowledge and skills of the restaurant and company, shares expertise with others
4. *Problem Solving:* Identifies and resolves guest situations in a timely manner
5. *Guest Services*: Manages difficult or emotional guest situations (with guest satisfaction as a priority), responds promptly to guests needs, solicits guest feedback to improve services, responds to requests for service and assistance, meets commitments, provides genuine hospitality
6. *Interpersonal Skills:* Keeps emotions under control, remains open to others ideas and resolves conflict
7. *Oral Communication:* Speaks clearly and politely in positive or negative situations, listens and gets clarification, responds well to questions, participates in meetings
8. *Written Communication:* Able to read and interpret written information, writes clearly and informatively
9. *Restaurant Support:* Supports goals and values, strives to continuously build knowledge and skills, maintains cleanliness of restaurant
10. *Quality Management:* Looks for ways to improve and promote quality, demonstrates accuracy and thoroughness, monitors own work to ensure quality, applies feedback to improve performance, works quickly, ensures the restaurant exhibits great food safety and sanitation issues
11. *Cost Consciousness:* Contributes to profits and revenues of the restaurant, conserves organizational resources, able to accept different types of payment and make change
12. *Diversity and Ethics:* Shows respect and sensitivity for cultural differences, promotes a harassment free environment, keeps commitments, works ethically and with integrity, treats people with respect, inspires the trust of others, upholds organizational values
13. *Organizational Support:* Follows policies and procedures, supports company goals and values
14. *Judgment:* Displays willingness to make decisions, includes appropriate people in decision making process, demonstrates ability to prioritize
15. *Professionalism:* Reacts well under pressure, treats other with respect and consideration regardless of their status or position, approaches others in a tactful manner, accepts responsibility for own actions, follows through on commitments, is pleasant in demeanor, maintains confidentiality
16. *Quantity/Productivity:* Meets restaurant and productivity standards, completes work in a timely manner, strives to increase productivity, uses time efficiently
17. *Safety and Security:* Observes and teaches safety and security procedures, reports potentially unsafe conditions, uses equipment and materials properly,
18. *Attendance and Punctuality*: Is consistently at work on time and in full uniform
19. *Dependability:* Follows instructions, responds to direction, takes responsibility for own actions, keeps commitments, completes tasks on time or notifies appropriate person
20. *Adaptability*: Adapts to change in the work environment, able to deal with frequent change, delays or unexpected events
21. *Planning*/*Organizing*: Uses time efficiently, possess good organizational skills, able to maintain an orderly work station, restock and organize stations
**Skill or Ability**
**Description**
Education and/or Experience
High school diploma or general education degree (GED); or one to three months related experience and/or training; or equivalent combination of education and experience
Language Skills
Ability to read and comprehend simple instructions, short correspondence, menu descriptions and memos. Ability to write simple correspondence. Ability to present information in one-on-one and small group situations to guests and other associates of the restaurant.
Reasoning Ability
Ability to apply common sense understanding to carry out detailed but uninvolved written or oral instructions.
Mathematical Skills
Ability to add, subtract, multiply divide and accept all types of payment and make change.
Computer Skills
To perform this job successfully, and individual should have knowledge of/or experience and /or ability to learn with point of sale systems.
**Requirement**
**Description**
**Frequency**
Vision
Close vision, distance vision, color vision, peripheral vision, depth perception and ability to focus
Critical
Speech
Ability to effectively present information in on-on-one and small group situations to guests and other associates in the restaurant.
Critical
Literacy
Ability to read and comprehend simple instructions, short correspondence and memos. Ability to write simple correspondence.
Moderate
**Skills**
**Flexibility****:** Inspired to perform well when granted the ability to set your own schedule and goals **Education**
**Experience**
**Preferred**
**1-2 years:** Restaurant Experience