- Investigates and resolves computer software and hardware problems of users.
- Answers questions, applying knowledge of computer software, hardware, systems, and procedures.
- Talks with technical and non-technical co-workers to research problem and find solution.
- Asks user with problem to use telephone and participate in diagnostic procedures, using diagnostic software or by listening to and following instructions.
- Create and escalate Remedy trouble tickets to Tier 2 Service Desk staff and/or 3rd Party Service Providers as needed to ensure resolution.
- Follow quality standards and displays strong customer service skills.
- Able to work in a team environment.
- Complete assigned tasks.
- Excellent communication skills; both written and spoken.
- Reset or restore mainframe, LAN and User IDs and passwords through RACF or Active Directory
- Diagnose and coordinate the repair of products by dispatching and tracking the work of appropriate Service Providers.
- Research and update, as needed, reference publications and diagnostic aids to seek information necessary to resolve end user issues.
- Experience with call tracking and ticketing software
- Attentive to details and ability to be resourceful (using supplied documentation)
- Ability to support users with limited knowledge of computers, software, hardware, and systems
- Above average communication skills and telephone manner.
- Excellent organizational skills
- Basic User & Security Group Active Directory administration
- Strong knowledge of Microsoft based operating systems with emphasis on Windows 7 and Office 365
- Experience with using and troubleshooting Office 365 within a network environment (permissions, calendar sharing, delegation)
- You will be a self-motivated achiever who gains satisfaction from providing excellent customer service
- 1+ years previous IT Service Desk and/or Call Center experience required.
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Dice is the leading career destination for tech experts at every stage of their careers. Our client, Tri-Force Consulting Services Inc, is seeking the following. Apply via Dice today · Job Title: Help desk · Client: Commonwealth of Pennsylvania · Location: 1101 South Front St., H ...
Harrisburg, PA $32,000 - $55,000 (USD) per year1 week ago
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Dice is the leading career destination for tech experts at every stage of their careers. Our client, Tri-Force Consulting Services Inc, is seeking the following. Apply via Dice today · Job Title: Help desk · Client: Commonwealth of Pennsylvania · Location: 1101 South Front St., H ...
Harrisburg $32,000 - $55,000 (USD) per year1 week ago
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Dice is the leading career destination for tech experts at every stage of their careers. Our client, Acclaim Systems, is seeking the following. Apply via Dice today · s and s and those authorized to work in the US are encouraged to apply. We are unable to sponsor H1b candidates a ...
Harrisburg, PA $32,000 - $55,000 (USD) per year1 week ago
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Dice is the leading career destination for tech experts at every stage of their careers. Our client, Acclaim Systems, is seeking the following. Apply via Dice today · s and s and those authorized to work in the US are encouraged to apply. We are unable to sponsor H1b candidates a ...
Harrisburg $32,000 - $55,000 (USD) per year1 week ago
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Job Title: Help Desk Analyst · Location: Harrisburg, PA · Duration: 12+ Months · 8am to 4.30pm · Description: · Help Desk Analyst - 1+ year of field experience. 2-year associates degree or equivalent technical study. · There are two available Tier 1 positions. · ***This requisiti ...
Harrisburg, Pennsylvania, United States1 week ago
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Our government client is looking for an experienced · Help Desk Analyst · on an onsite 6+ months renewable contract role in · Harrisburg, PA. · # of positions: 2 · Position- Help Desk Analyst | W2 RATE - $22/hr · This is a Tier 1 position requiring working on phones all day. This ...
Harrisburg, PA1 week ago
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The Help Desk Analyst performs the skills listed below- · •Provides technical assistance, support, and advice to end users for hardware, software, and systems via phone. · •Investigates and resolves computer software and hardware problems of users. · •Answers questions, applying ...
Dauphin County, Pennsylvania, United States5 hours ago
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Title: DOS: Help Desk Analyst HDA1 A4 SC · Location: · Duration: 06+ months · Client: Commonwealth of PA · Rate: $18/hr. W2 · Interview: In Person Only · DOS- Help Desk Analyst HDA1 A4 SC3 · Contractors will work 5 days in the office and 5 days out of the office. · They can actu ...
Harrisburg1 week ago
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Title: DOS: Help Desk Analyst HDA1 A4 SC · Location: · Duration: 06+ months · Client: Commonwealth of PA · Rate: $18/hr. W2 · Interview: In Person Only · DOS- Help Desk Analyst HDA1 A4 SC3 · Contractors will work 5 days in the office and 5 days out of the office. · They can actu ...
Harrisburg, PA1 week ago
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Tier 1 Help Desk · Harrisburg, PA · This position is 100% onsite and at The Riverfront Office Center (ROC) (the main DMV building along the Susquehanna River, just south of I-83), specifically located at- · 1101 South Front St., Harrisburg, PA 17104 · This is a Tier 1 position re ...
Greater Harrisburg Area $38,000 - $65,000 (USD) per year6 days ago
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Help Desk Analyst · Harrisburg, PA/On-Site · 6+ Months · This team teleworks on every Friday. · This position is 100% onsite and at The Riverfront Office Center (ROC) (the main DMV building along the Susquehanna River, just south of I-83), specifically located at-1101 South Front ...
Harrisburg, Pennsylvania, United States1 week ago
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Dice is the leading career destination for tech experts at every stage of their careers. Our client, Solomons International, is seeking the following. Apply via Dice today · Help Desk Analyst (HDA1 A4 SC3): · The Help Desk Analyst is doing call center work. They are taking calls ...
Harrisburg1 week ago
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The IT Help Desk Manager is a multidisciplinary role working to deliver superior customer service technical support desktop support and manage all aspects of the Helpdesk. · ...
Harrisburg, PA1 month ago
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This is a Tier 1 position requiring working on phones all day. This position is 100% on the phones, password resets and application support. No Tier 2 work will be performed. This is an operational-type job and reliability, and communication are key components to making the depar ...
Harrisburg, Pennsylvania, United States1 week ago
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Title: Help Desk Analyst · Location: Harrisburg PA · Duration: Long Term · ***Contractors will work 5 days in the office and 5 days out of the office*** · ***They can actually do 8AM – 4:30AM or 8:30AM to 5PM whichever of those two shifts they want.*** · ***They may come into the ...
Harrisburg, Pennsylvania, United States1 week ago
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3+ years Promptly answer help desk phone · Promptly respond to help desk emails · Escalate issues to senior staff members by assigning ServiceNow incidents to the appropriate technical resource · Perform agency computer repairs, as needed · Install software/updates on agency ...
Harrisburg, Pennsylvania, United States1 week ago
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· Company Description · ASKITC is an equal opportunity employer, which is a global staffing, consulting and technology solutions company, offering industry-specific solutions to fortune 500 clients and worldwide corporations. We have openings for Help Desk Technician for one of ...
Harrisburg, PA $38,000 - $65,000 (USD) per year1 week ago
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Job Title: Help Desk Analyst (Tier 1) · Location: Harrisburg, PA 17104 · Work Schedule: 100% Onsite (Telework every Friday) · Contract Duration: 06 months with possible to extension · Payrate: $21.00 per hr. (Without benefits) · Schedule & Additional Information · Training period ...
Harrisburg, PA1 week ago
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Support in-house help desk team by taking a variety of IT related calls including IT hardware consisting of PC's, Printers, Routers, Servers, and UPS; calls involving Mainframe and Network software Telecommunications and Datacomm problems. · ...
Harrisburg1 month ago
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· Location: Harrisburg, PA · Position Type: Hybrid · Hybrid Schedule: 5 days on-site then 5 days remote | On-site for training · Contract Length: Long-term with annual extensions · Position Overview: · The Help Desk Analyst provides front-line call center support by assistin ...
Harrisburg1 week ago
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The IT Help Desk Manager is a multidisciplinary role working to deliver superior customer service technical support desktop support and manage all aspects of the Helpdesk · The IT Help Desk Manager will manage a team of internal Help Desk Technicians to deliver exceptional suppor ...
Harrisburg1 month ago
Help Desk - Harrisburg - American Technology Consulting
Description
The training cycle runs 3-4 weeks, so start date would most often fall 2 to 3 weeks from the date of acceptance.
This team teleworks on every Friday.This position is 100% onsite and at The Riverfront Office Center (ROC) (the main DMV building along the Susquehanna River, just south of I-83), specifically located at-1101 South Front St.
, Harrisburg, PA 17104Since the team moved to that location there is no longer a need to bring a $20 check as PennDOT doesn't charge for badges there.
This is a Tier 1 position requiring working on phones all day. This position is 100% on the phones, password resets and application support. No Tier 2 work will be performed. This is an operational-type job and reliability, and communication are key components to making the department successful.PennDOT seeks someone with customer service experience, people skills, prefer a team environment and have basic IT experience. They can teach the IT, but the candidate either will have or doesn't have people and customer service skills.
The Help Desk Analyst performs the skills listed below-• Provides technical assistance, support, and advice to end users for hardware, software, and systems via phone.
Required Skills:
Saturday work from 8 AM - 12 PM is scheduled for once a quarter and management will give at least two weeks' notice beforehand.
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Help desk
Only for registered members Harrisburg, PA
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Help desk
Only for registered members Harrisburg
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Help Desk
Only for registered members Harrisburg, PA
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Help Desk
Only for registered members Harrisburg
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Help Desk Analyst
Only for registered members Harrisburg, Pennsylvania, United States
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Help Desk Analyst
Only for registered members Harrisburg, PA
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Help Desk Analyst
Only for registered members Dauphin County, Pennsylvania, United States
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Help Desk Analyst
Only for registered members Harrisburg
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Help Desk Analyst
Only for registered members Harrisburg, PA
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Help Desk Technician
Only for registered members Greater Harrisburg Area
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Help Desk Analyst
Only for registered members Harrisburg, Pennsylvania, United States
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Help Desk Analyst
Only for registered members Harrisburg
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IT Help Desk Manager
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Help Desk Support
Only for registered members Harrisburg, Pennsylvania, United States
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Help Desk Analyst
Only for registered members Harrisburg, Pennsylvania, United States
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Help Desk Analyst
Only for registered members Harrisburg, Pennsylvania, United States
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Help Desk Technician
Only for registered members Harrisburg, PA
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Help Desk Analyst
Only for registered members Harrisburg, PA
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Help Desk Consultant
Only for registered members Harrisburg
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Help Desk Analyst
Only for registered members Harrisburg
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IT Help Desk Manager
Only for registered members Harrisburg