- Serve as the primary contact for newly acquired and existing accounts
- Work with customers to understand their standard operating processes and pain points, leverage the Energybox platform to automate their processes and continuously show value
- Collaborate with internal teams to ensure a smooth new account onboarding
- Ensure 100% solution setup for all managed accounts as it relates to the customers operations
- Lead Energybox platform training and maximize engagement from all users
- Establish a strong relationship with end users and leverage their network for new revenue generation
- Monitor all communication channels and provide prompt responses
- Communicates agendas and recaps for all meetings
- Immerse yourself into new solution features and strategic implementation for user adoption
- Understand Energybox products and work closely with customers to align their goals and pain points with Energybox solutions
- Contribute to company and sales strategy and evolve based upon in-market learning, industry knowledge and recognizing trends while incorporating customer feedback
- Provide regular updates to team and management on customer engagement strategies
- Utilize marketing tools and trade associations to advance the company and voice in the market
- Support Sales department with new account acquisition through platform deep dives and ROI presentations
- 2-3 years of experience in account management, customer success or project management experience is preferred
- Experience implementing SaaS solutions
- Bachelor's Degree is preferred
- Leadership presence
- Investigative approach
- Solutions oriented
- Flexible communication
- Collaborative mindset
- Customer focused
- Highly organized
- This job is located in Nashville, TN
- Employees are currently working 100% remotely but may require periodic work near Metro Center in Nashville
- Periodic, domestic travel may be required
Technical Customer Account Manager - Nashville, United States - Energybox
Description
Technical Customer Account Manager
About Energybox:
Energybox is a leading, global IoT Automation Solutions company. We help multi-site customers automate their operations, reduce costs and improve sustainability. We provide an integrated IoT platform which includes proprietary sensors, controls, software and AI to monitor, automate and optimize facilities, equipment and processes.
We are seeking a Technical Customer Account Manager to join the Customer Success department reporting to the Senior Director of Customer Success.
The Energybox Team:
Our dynamic, global team thrives on collaboration and strives for the impossible. We have a common goal of ensuring reliability and sustainability for our customers. Our team members are motivated, energetic and use challenges as opportunities to create a lasting legacy.
Key Account Manager Overview:
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Additional Details:
Energybox is proud to be an equal employment opportunity workplace.