Dairy Queen - Charlotte, United States - Fourteen Foods

Description

Customer Service Representative


Summary:
Our well-established client headquartered in North Charlotte is hiring for multiple B2B Customer Service and Inside Sales Representatives with a well-established team This person will be thoroughly trained on all the company products and processes to ensure a successful transition into the role


Location:
Fully remote


Opportunity :
Contract-to-Hire


Compensation:
$17.00/hour


Responsibilities:
Make inbound calls per day handling a variety of questions and reasons for the call (billing, want to know more about the product/sales, complaints, shipping questions, wrong order, etc.)

Maintain a thorough knowledge of products (new and existing), policies and merchandising information to efficiently serve customers

Provide consultation service to customers by answering, handling and resolving customer questions, requests, issues, complaints, etc. for an assigned market

Communicate customer issues and feedback to appropriate individuals using established communication channels

Maintain knowledge of competitor's pricing, policies, and market strategy to effectively deal with business competition

Champion corporate image and reputation and protect and develop the Company brand by providing customers with suitable promotional activities as directed

Assist with product inventories as directed

Experience:
High school diploma or GED required, Associates preferred

Prior customer service experience required, high-volume call center experience preferred

Excellent customer service and professional communication skills as this is B2B customer service

Demonstrated customer issue resolution experience required

Ability to work hard, build collaborative working relationships, and work with a team to accomplish goals

Time management, organizational and multi-tasking skills necessary to work in a fast-paced environment, while maintaining a high attention to detail JN003
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