- Researching information related to the case.
- Drafting correspondence and notifications.
- Investigating facts to ensure all relevant information is considered.
- Effectively communicate with other staff and departments on rule questions and guidance on how to proceed with certain violations.
- Corresponding with parties regarding rules, bylaws, procedures and the regulatory process.
- Processes alleged rule violations including: violations related to the USEF Drugs and Medications rules, disciplinary action complaints, NGB compliance complaints and opportunity to participate complaints.
- Testifies before the Hearing Committee when necessary and works with the General Counsel on Federation cases
- Ensures documents/cases are effectively documented and processed according to appropriate procedure.
- Processes non-negotiable funds and changes in amateur/professional status upon assignment by Director.
- Assist the Director with processing pre and post hearing motions.
- Conduct Interviews of witnesses, document interviews and phone conversations, and obtain affidavits.
- Organizing and tracking file deadlines.
- Creating and maintaining reports related to files processed.
- Preparing for hearings by copying, making evidence books and exhibit lists, and preparing the hearing room. This includes creating electronic evidence books when hearings are held via video conference.
- Assisting the Director with preparing findings and penalty submissions.
- Updating and maintaining cases using the departments case management system.
- Providing customer service by answering questions related to disciplinary action complaints, NGB compliance complaints and opportunity to participate complaints, alleged rule violations, informal resolutions, complaints/reports, rules and bylaws related to the department and suspensions.
- Sends out correspondence from the FEI to members regarding violations of the FEI Rules.
- Processing requests from members to change their membership status in compliance with Federation rules.
- Draft and send responses to emails received in the Amateur Inquiry email folder.
- Processing non-negotiable funds received from competitions or from the USEF Finance Department.
- Correspond and meet with Executive and Senior Staff members regarding files.
- Providing assistance to the Director on Competition License Application Disputes.
- Providing assistance to the Director on Licensed Official Exemption Requests.
- Participates in the development of new policies and procedures to promote consistency and efficiency, and reduce risk of further litigation.
- Process suspension relief requests for horses involved in pending cases
- Processes Warning Cards.
- Providing assistance to other Case Managers when necessary.
- Strong verbal and written communication skills.
- Ability to diffuse difficult member situations.
- Ability to work independently and maintain impartiality.
- Ability to work with highly sensitive information and maintain confidentiality.
- Ability to effectively operate basic office equipment (i.e. copier, fax, etc.)
- Accurate data entry skills.
- Proficiency in Microsoft Office applications, specifically Word, Excel, and Access.
- Strong attention to detail and organizational skills.
- Ability to work effectively as a team member with other staff in the department.
- High School diploma or equivalent preferred.
- Two years clerical or customer service experience preferred.
- Some college preferred.
- Legal, case management, witness interviewing, or horse services experience preferred.
- Prolonged periods sitting at a desk and working on a computer.
- Must be able to lift up to 10 pounds and occasional lifting and/or moving up to 25 pounds. (Anything over 25 pounds requires a two-person lift)
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Regulation Case Manager - Lexington, United States - US Equestrian Fed
Description
This position supports the Federation's mission and vision by demonstrating a commitment to exemplary member service, as well as a collaborative spirit, equality, fairness, respect, and accountability.
JOB SUMMARY:
This position manages cases, documents and investigates facts to ensure all relevant information is considered for alleged rule violations and performs work associated with various departmental projects.
Duties and Responsibilities:
