Custom Tours Intern - Pawtucket - Collette

    Collette
    Collette Pawtucket

    1 day ago

    Description

    Custom Tours Intern

    Collette is seeking a Custom Tours Intern. This is a hybrid role based at our headquarters in Pawtucket, RI for 32-40 hours per week.

    The Collette Intern Program is our best-in-class opportunity for college level students who are looking to explore career paths and learn more about the travel industry, international business, corporate citizenship and Collette's culture through a cohesive and centralized program experience. Join a class of over 20 interns doing meaningful work in a values driven company. Here are some ways in which you can expect Collette to give back to you:

    • Purpose - as a Collette intern you will experience a meaningful summer program with your working team, supporting real, hands-on business projects.
    • Variety - Interns will participate in a comprehensive, cohesive and structured blend of business-specific experiences and a shared learning curriculum through our Summer Series programming and events.
    • Networking - with over 20 other interns you get the chance to network and learn from one another, as well as your specific business team members, leaders, and mentors.
    • Results - where applicable, Collette Interns will have the opportunity to be considered for full time positions with us after graduation.

    Job Summary: As a Custom Tours Intern at Collette, you'll gain hands-on experience supporting unique global travel experiences beyond our standard tour portfolio. You'll work closely with the Custom Touring team to support the pricing and quoting process and auditing and preparation process of international tours tailored to meet travelers' specific needs. This role offers exposure and insight into the Custom bidding process as well as key aspects of the travel industry, including contracting hotels, attractions, and transportation. You'll assist with auditing itineraries and preparing preliminary cost estimates, and collaborating for exceptional tour delivery and the goal of customer retention. This internship is a great opportunity to learn the business behind custom travel and contribute to projects that make a real impact.

    The Custom Tours Intern will support ISR audits, tracking-grid analytics, and preliminary cost estimates.

    Primary Functions:

    • ISR Audits: Learn what to look for and how to cross-check information against advertised itineraries; verify confirmations, payment methods, and notes
    • Tracking-Grid Insights: Identify territories with high materialization vs. requests that don't materialize; quantify the custom tour deposit's impact on materialization
    • Cost Estimation: Learn comps/commission procedures; prepare internal estimate summaries; review with Custom Specialists to QC and forward to Sales Team

    Knowledge and Skills:

    • Excellent attention to detail
    • Enjoys problem-solving, identifying discrepancies and seeking answers
    • Time Management balancing varied responsibilities in a fast-paced environment
    • Must have the ability to work independently with guidance and possess confidence to seek assistance/collaboration as needed
    • Verbal and written communication skills
    • Strong computer skills are necessary: navigating between multiple screens, multitasking amongst applications
    • Experience with Microsoft Office (Outlook, Word, Excel) preferred
    • Adaptability and curiosity to learn new internal systems
    • Ability to manage time and scheduling efficiently
    • Willingness to work hard and have fun doing it

    Hourly rate: $18/hr

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