Shop Foreman - Macon, United States - Nextran Truck Centers

Description

Job Description

Career Paths || Network of 25 Dealerships || Disability Insurance || Paid Time Off (2wks 1st year) || Nextran Paid Life Insurance

Family Centered Values || Medical and Dependent Care FSA || 401(k) Retirement Plan with Match || Company-Paid Holidays || EAP

Great Medical, Dental, & Vision Benefits || Social Responsibility Opportunities || 28+ Years of Industry Experience || Professional Growth

As a Shop Foreman, you are a valued member of our team, you will:

• Assign of work in a productive manner to achieve quality repairs and ensure that promised estimated time of repair (ETR) is achieved.
• Maintain constant and accurate communications with Service Writers and the Lead Uptime Technician.
• Assist the Lead Uptime Technician whenever necessary to ensure the highest level of customer satisfaction.
• Minimize customer wait time on new truck arrivals.
• Work closely with the Lead Uptime Technician during the quality control process of all repairs in order to minimize Reworks, Comebacks, and any customer dissatisfaction with Nextran products and/or services.
• Challenge technicians with assigned work.
• Coach Technicians, recommending training, and discipline as necessary.
• Directly supervise technician Trainees.
• Provide technical support to technicians and management.
• Follow Customer Contact and Communication Policy.
• Follow all Nextran policies and procedures, including "Nextran's Pledge to Customers."
• Gather Quality Control Feedback for coaching purposes.
• Assist with Heavy diagnostic jobs.
• Notify Service Manager of broken tools, and unsafe conditions.
• Other duties may be assigned at any time based on departmental needs.

Preferred Candidates have the following:

• Minimum seven years heavy duty truck mechanical experience
• Three to five years of supervisory experience
• Verbal and written communication skills necessary for communicating with customers, management, employees and vendors
• Basic computer skills
• Ability to understand financial information as it pertains to dealership operations
• High School Diploma - College or Technical training preferred but not mandatory
• Valid CDL license

We are a network of commercial truck dealerships committed to providing the best products and services through highly skilled associates who are focused on delivering the lowest life-cycle cost to our customers. Spanning the Southeast and Midwest United States, we provide sales, parts, and service for several leading brands, including Mack, Volvo, Isuzu, GMC, Ford, Hino, and Kalmar Ottawa. EEO Employer