Customer Service Specialist - Antioch
1 week ago
Job description
Our Company's Story:
Founded in St. Petersburg, Florida in 1978, we are celebrating 45 years of leadership and innovation in the sheet metal and aluminum rainware manufacturing and contractor direct industry. Spectra Gutter Systems moved to Atlanta in 1992 and transformed our manufacturing and distribution organization from a small regional supplier into what we now enjoy as a dominant market present in the premier manufacturing and distribution of painted gutter rainware products in North America.
Spectra Gutter Systems has over 35 manufacturing and distribution facilities nationwide to service customer needs and raise the profitability of our partners' businesses.
Our Core Values:
- Stewardship
- Integrity
- People-Centric
- Innovation
- Servantship
- Safety: Our unwavering mission is to prioritize the safety and well-being of our employees, customers, and the communities we serve. We are committed to fostering a culture of vigilance, continuous improvement, and shared responsibility to safety. Via robust safety practices, education, and innovation, we strive to create environments where everyone can thrive without compromising safety.
- Quality Assurance: It is our desire to uphold the highest standards of quality in all aspects of our business. We are committed to providing products/services that exceed expectations, promote continuous improvement, and ensure the satisfaction and trust of our people and customers alike. Through innovation, rigorous testing, and a relentless pursuit of excellence, we aim to be synonymous with unparalleled quality in every fiber of our operations.
- Inventory: Our mission is to achieve seamless inventory management that optimizes efficiency and exceeds expectations. We are dedicated to maintaining precise control over stock, employing innovative technologies, and implementing strategic practices to ensure timely delivery, reduce waste, and enhance overall operational excellence. Our commitment is to meet customer demands with accuracy and reliability, positioning us as the leader in effective inventory solutions within our industry.
- Customer Service Experience and Customer Business Growth: Our commitment is to build lasting relationships with our customers, by placing them at the heart of everything we do. We are dedicated to creating an unparalleled customer service experience through attentive, personalized, and timely support. Through a culture of empathy, proactive communication, and relentlessness to always improve, we strive to exceed customer expectations with each interaction.
- Meeting Location-based Goals: Our success is measured by the fulfillment of our goals and the enduring impact we create in the realms of our vision and mission. Through a combination of dedication, collaboration, adaptability, strategic planning, and a relentless pursuit of excellence, we aim to not only meet but exceed our objectives.
- Personnel Management: Our mission is to empower and inspire our teams. We strive to do this by attracting, developing, and retaining top talent through fostering a culture of respect, professional growth, and inclusivity. Via strategic leadership, transparent communication, and ongoing support/development, our goal is to create an environment where every individual can thrive and contribute their best to the success of our collective endeavors.
- Financials: Our financial goal is to ensure sustainable growth and prosperity within our organization. This is achieved through sound fiscal management, transparency of reporting, and strategic investments. Through prudent financial planning, risk mitigation, and continuous optimization, we will continue to meet our financial objectives and secure the long-term financial health of the organization.
As a Customer Service Specialist, your main responsibility is to provide excellent customer service and support to customers. You will be the main point of contact, addressing inquiries, resolving concerns, and ensuring overall customer satisfaction. This involves actively listening to customers, understanding their needs, and providing appropriate solutions or assistance in a timely and professional manner. You will also troubleshoot and resolve customer complaints, develop a strong understanding of the company's products or services, and assist with order processing. Additionally, maintaining a positive attitude, accurately documenting customer interactions, and continuously seeking process improvements are important aspects of the role. By delivering exceptional customer service and contributing to customer satisfaction, you play a vital role in building customer relationships and upholding the company's reputation.
Furthermore, you may be responsible for ensuring that our customers are buying the full product mix, identifying and landing new business, and also maintaining current business. By demonstrating exceptional customer service and building rapport with customers, you help ensure their continued business and foster long-term relationships.
Key Responsibilities:
- Provide exceptional customer support across multiple channels.
- Up-sell products and services to meet customer needs and increase revenue.
- Onboard new customers and ensure a smooth transition into our services.
- Maintain strong, ongoing relationships with existing clients to support retention.
- Proactively identify opportunities to enhance customer satisfaction and drive additional sales.
- Bilingual proficiency in English and Spanish is highly desired.
Similar jobs
The Student Support Coordinator assists with all aspects of student services within Continuing Education (CE) including enrollment, payment, withdrawal, and graduation. They respond to CE's SalesForce cases is PeopleSoft proficient and provide high-touch service to both potential ...
1 week ago
As a Biomedical Services Specialist at DaVita you'll be trained to repair & regularly service our Dialysis Machines you will become part of a Team that values work-life balance and where your personal and professional growth is a top priority. · ...
2 days ago
This is a food service specialist position at the Jackie Brannon Correctional Center. · ...
1 month ago
We exist to support America's essential workforce by delivering curated workwear, footwear, and safety solutions that promote physical, emotional, and commercial well-being. · ...
3 days ago
We exist to support America's essential workforce by delivering curated workwear, · footwear, and safety solutions that promote physical, emotional, and commercial well-being. · The PRO Division is expanding — scaling our commercial workwear programs, custom merchandise · service ...
2 days ago
This Elections Services Specialist position involves overseeing daily processing of voter information, leading vote-by-mail functions, supervising examinations of petitions and signature verification. · ...
1 month ago
The Installer Service Specialist is an experienced and technical parts specialist who services the needs of professional customers through the store's installer counter. · This position will oversee and direct the daily activity of the delivery specialist to ensure customers rece ...
1 month ago
+We are looking for Human Service Specialists who are inspired to deliver a first-rate experience to our most valued stakeholders: our patients. · +Greet visitors, ascertain purpose of visit, and register patients in the appropriate electronic system · Determine source of payment ...
1 month ago
We are looking for a Technical Services Specialist to bridge the gap between innovation and compliance. · ...
1 week ago
Client is seeking a highly motivated Loan Servicing Specialist to provide support and risk mitigation within the business financing space. · ...
1 week ago
Provide members the highest level of service available in an efficient and courteous manner. Process monetary transactions within assigned limits, maintain accurate records and balance each day's transactions in accordance with established policies and procedures. Proactively eng ...
1 month ago
We Need Your Next-Level Service Mindset at the Best in Pests . · As part of the Orkin team, you'll be critical to helping our customers feel we've delivered on our promise.That means building on our reputation for top-notch service from the industry leader with more than 120 yea ...
4 weeks ago
We have an immediate opening for a Per Diem Patient Services Specialist to join our San Ramon office. · This is a per diem position so the hours will vary. · Maintain patient accounts by obtaining, recording, and updating personal financial and insurance information · Optimize pa ...
1 day ago
We always do whatever it takes, even if it isn't specifically our job. The Patient Services Specialist is responsible for maintaining patient accounts by obtaining, recording and updating personal financial and insurance information. · Maintain patient accounts by obtaining, reco ...
3 weeks ago
We are looking for a detail-oriented professional with a passion for the nutritional and supplement industry. · Lead the end-to-end Supplier Qualification process. · Manage certifications (Organic, Non-GMO, NSF, etc.). · Review and approve product labels and manufacturing records ...
1 week ago
Job summaryWe Need Your Next-Level Service Mindset at the Best in Pests. · Help customers with your service mindset and drive to be accountable to a team that's counting on you. · Excel with organizational skills and commitment to accuracy in a fast-paced dynamic environment. · ...
2 weeks ago
Client is seeking a highly motivated Loan Servicing Specialist to provide support and risk mitigation within the business financing space. · Become a subject matter expert on day-to-day queue workEffectively solve customer inquiries via email using a CRM toolUnderstand escalatio ...
1 week ago
The Patient Services Specialist represents Roots Community Health Center, working as part of a team in a highly visible setting to provide client/patient service and interact with various stakeholders. · Process clinic specialist referrals from start to finish by submitting and p ...
2 weeks ago
+We are looking for Human Service Specialists (HSS) who are inspired to deliver a first-rate experience to our most valued stakeholders: our patients.+ · +As some of the first people to encounter our patients, Human Service Specialists are entrusted with welcoming them and ensuri ...
3 weeks ago
The Travis Credit Union (TCU) Loan Servicing Department is responsible for professionally servicing the consumer loan, mortgage loan, and credit card portfolios, · Provides excellent internal and external member support through all channels with a focus on first-contact-resolutio ...
2 weeks ago
+ Answer incoming calls and make outbound calls to customers to schedule service visits and maintain efficient routes that reduce drive time for Orkin Pros. · + Field incoming requests · + Schedule appointments · ResponsibilitiesAnswer incoming calls and make outbound calls to c ...
2 weeks ago