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- Has professional experience supporting systems administration for ServiceNow in the AWS environment
- Deploying, upgrading, maintaining and troubleshooting systems and applications residing in AWS cloud environments running Windows and Linux/CentOS
- ServiceNow platform and ITSM suite for administration and management of Incident and Request tickets
- Leverage Agile Scrum to manage work as member of the SNOE Scrum team
- Install and manage ServiceNow platform on Windows and Linux within AWS environment
- AWS Cloud systems support
- Deploy and maintain Windows/CentOS based systems
- Deploy, integrate, and maintain cloud hosting environments and applications in support of the customer's multi-network environment
- Create, document, test, and maintain deployment and support procedures for Windows/CentOS systems and Service Now products
- Provide STIG compliance for Windows/CentOS machine images
- Provide senior support to level 2 engineers assisting with system maintenance, break/fix troubleshooting, and customer requests
- Provide Tier Two level in support of Amazon Web Service (AWS) cloud-based system performing resource provisioning, software installation and integration using automation techniques to provide software services for a national systems customer base.
- Attempt to resolve as many incidents during the second contact, or at Tier II
- Possess current working knowledge of AWS and Cloud implementations
- Troubleshoot and restore complex storage problems across the enterprise related to replication strategies and storage strategies across wide area networks
- Install patches and perform system updates
- Provide on-call support for occasional holidays and/or in the event an emergency situation arises
- Has administered AWS ServiceNow instances including performance, optimization, and platform policy and governance.
- Must meet degree and years of experience criteria below
- High School - 8 years
- Associates Degree - 6 years
- Bachelors Degree 4 years
- Masters Degree - 2 years
- PhD - 0 years
- Security+ (DOD 8570 IAT II)
- ServiceNow Certified System Administrator
- Linux, AIX Systems Administration I and II
- AWS/Cloud certification (desired)
System Administrator III with Security Clearance - Chantilly, VA, United States - Warriors Recruiting
Description
Title:
ServiceNow System Administrator III Clearance: TS/SCI CI
Poly Location:
Chantilly Company Description:
Our great client is a Service-Disabled Veteran-Owned Small Business (SDVOSB) with a vision to become the trusted information technology advisors to our clients while providing superior, cost effective service
Our reputation lies in building lasting relationships with our clients and a focus on delivering value in all we do
Our great client is currently a prime contract holder with the NGA, DLA, DIA, USDA, Coast Guard and many more
Program Description:
Defense Intelligence Agency (DIA) is an intelligence agency of the United States federal government, specializing in defense and military intelligence
This program will be contributing to the design, development, implementation, operational sustainment, and continual improvement of IT Service Management (ITSM) capabilities, such as ServiceNow, to optimize the efficiency and effectiveness of service delivery to DIA customers stakeholders and end-users
Job Description:
Minimum Experience:
Required Certifications: