- Active Listening
- MS-OFFICE
- coordination of referrals
- Documentation
- maintenance of faxes
- Review of documents
- organizing case reviews
- Patient Care Coordination
- Customer Service
- Customer support
- Organization
- Years of experience: 3 years
- Experience level: Experienced
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Care Coordinator
3 weeks ago
Strive Health Lexington, United StatesWhat We Strive ForStrive Health is built for purpose - to transform a broken kidney care system. We are fundamentally changing the lives of people with kidney disease through early identification, engagement and comprehensive coordinated care. Strive's model is driven by a high-t ...
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Care Coordinator
2 weeks ago
Strive Health Lexington, United StatesWhat We Strive For · Strive Health is built for purpose - to transform a broken kidney care system. We are fundamentally changing the lives of people with kidney disease through early identification, engagement and comprehensive coordinated care. Strive's model is driven by a hi ...
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Care Coordinator
1 week ago
Strive Health Lexington, United StatesWhat We Strive For · Strive Health is built for purpose - to transform a broken kidney care system. We are fundamentally changing the lives of people with kidney disease through early identification, engagement and comprehensive coordinated care. Strive's model is driven by a hig ...
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Care Coordinator RN
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CommonSpirit Health Lexington, United StatesOverview Saint Joseph Hospital is a 433-bed facility located in Lexington Kentucky. Founded in 1877 a small group of Sisters of Charity of Nazareth in Kentucky led by Sister Euphrasia Stafford began their health ministry. Their mission was to provide compassionate care to the poo ...
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Care Coordinator RN
1 week ago
Catholic Health Initiatives Lexington, United StatesOverview · Saint Joseph Hospital is a 433-bed facility located in Lexington Kentucky. Founded in 1877 a small group of Sisters of Charity of Nazareth in Kentucky led by Sister Euphrasia Stafford began their health ministry. Their mission was to provide compassionate care to the p ...
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care coordinator rn
2 weeks ago
Catholic Health Initiatives Lexington, KY , USA, United States**Overview** · Saint Joseph Hospital is a 433-bed facility located in Lexington Kentucky. Founded in 1877 a small group of Sisters of Charity of Nazareth in Kentucky led by Sister Euphrasia Stafford began their health ministry. Their mission was to provide compassionate care to t ...
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Care Coordinator RN
3 weeks ago
Catholic Health Initiatives Lexington, United States**Overview**Saint Joseph Hospital is a 433-bed facility located in Lexington Kentucky. Founded in 1877 a small group of Sisters of Charity of Nazareth in Kentucky led by Sister Euphrasia Stafford began their health ministry. Their mission was to provide compassionate care to the ...
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Care Coordinator RN
1 day ago
Chi Lexington, United States PermanentOverview Saint Joseph Hospital is a 433-bed facility located in Lexington Kentucky. Founded in 1877 a small group of Sisters of Charity of Nazareth in Kentucky led by Sister Euphrasia Stafford began their health ministry. Their mission was to provide compassionate care to the poo ...
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Client Care Coordinator
2 weeks ago
Assisting Hands Boston Northwest Home Care Lexington, United States:This position provides administrative and client support to enhance the business operations of the company and has responsibility for coordinating care for clients which includes serving as an advocate for clients' wants and needs to ensure they receive the best care possible. T ...
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Patient care coordinator
3 weeks ago
Randstad Lexington, United StatesA Global Biotech Pharma Company located in Lexington, MA is seeking a Patient Care Coordinator (Hybrid) to join their team The Care Coordinator is a dynamic and essential member of our team, adept at offering multifaceted support across a variety of operational tasks. They take i ...
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Patient care coordinator
6 days ago
Randstad Lexington, United StatesA Global Biotech Pharma Company located in Lexington, MA is seeking a Patient Care Coordinator (Hybrid) to join their team The Care Coordinator is a dynamic and essential member of our team, adept at offering multifaceted support across a variety of operational tasks. They take i ...
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Client Care Coordinator
2 weeks ago
Assisting Hands of Boston Northwest Lexington, United StatesBenefits: Flexible schedule Free uniforms Opportunity for advancement Description: This position provides administrative and client support to enhance the business operations of the company and has responsibility for coordinating care for clients which includes serving as an advo ...
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care coordinator ii
2 weeks ago
The University of Kentucky Lexington, KY , USA, United StatesThis position provides highly specialized technical expertise to the Comprehensive Assessment and Training Services project, under the guidance of the principal investigator and is critical to meeting the current goals and objectives of the state fun Care Coordinator, Coordinator ...
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Care Coordinator RN
1 week ago
Catholic Health Initiatives Lexington, United States**Overview**Saint Joseph Hospital is a 433-bed facility located in Lexington Kentucky. Founded in 1877 a small group of Sisters of Charity of Nazareth in Kentucky led by Sister Euphrasia Stafford began their health ministry. Their mission was to provide compassionate care to the ...
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Care Coordinator RN
2 weeks ago
Catholic Health Initiatives Lexington, United States**Overview** · Saint Joseph Hospital is a 433-bed facility located in Lexington Kentucky. Founded in 1877 a small group of Sisters of Charity of Nazareth in Kentucky led by Sister Euphrasia Stafford began their health ministry. Their mission was to provide compassionate care to ...
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Care Coordinator RN
3 weeks ago
CommonSpirit Health Lexington, United StatesOverview: · Saint Joseph Hospital is a 433-bed facility located in Lexington Kentucky. Founded in 1877 a small group of Sisters of Charity of Nazareth in Kentucky led by Sister Euphrasia Stafford began their health ministry. Their mission was to provide compassionate care to the ...
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Client Care Coordinator
1 week ago
Assisting Hands Lexington, United StatesBenefits: Flexible schedule Free uniforms Opportunity for advancement Description: This position provides administrative and client support to enhance the business operations of the company and has responsibility for coordinating care for clients which includes serving as an advo ...
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Care Coordinator RN
5 days ago
Catholic Health Initiatives Lexington, United States**Overview** · Saint Joseph Hospital is a 433-bed facility located in Lexington Kentucky. Founded in 1877 a small group of Sisters of Charity of Nazareth in Kentucky led by Sister Euphrasia Stafford began their health ministry. Their mission was to provide compassionate care to ...
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customer care coordinator
4 weeks ago
Randstad Lexington, United Statescustomer care coordinator. · + lexington , massachusetts · + posted 8 days ago · **job details** · summary · + $27 - $28 per hour · + temporary · + associate degree · + category office and administrative support occupations · + referenceAB_4521886 · job details · A Global Biotech ...
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customer care coordinator
4 weeks ago
Randstad Lexington, United Statescustomer care coordinator. · + lexington , massachusetts · + posted 7 days ago · **job details** · summary · + $27 - $28 per hour · + temporary · + associate degree · + category office and administrative support occupations · + referenceAB_4521886 · job details · A Global Biotech ...
Customer care coordinator - Lexington, United States - Randstad
Description
A Global Biotech/Pharma located in Lexington, MA is seeking a Customer Care Coordinator (Hybrid) to join their Team The Care Coordinator is a dynamic and essential member of our team, adept at offering multifaceted support across a variety of operational tasks. They take initiative, demonstrating flexibility and a readiness to adapt to different needs of the team. The Care Coordinator ensures efficient and effective coordination of referrals, thorough management of documentation, and seamless communication. Key responsibilities include overseeing the maintenance of faxes, reviewing incoming documents, organizing case reviews, and dispatching requisite information packets, and collaborating closely with the Financial Case Managers. The Care Coordinator's proactive approach and versatility in addressing diverse responsibilities are crucial in enhancing team functionality. Responsibilities: Phase 1
•Maintain all Faxes that come through the RDCF Fax o Review all incoming faxes and attach fax and notes into patient's case, move task through to next stage of case review and schedule accordingly
•Entering all new referrals into the Service Cloud o Referral received, attach to case, notate insurance status, move task through to welcome call o QC referral for accurate documentation (signatures, forms, Denials, name, etc) o Some interaction with OP PSM teams (follow-up if necessary for missing documentation)
•Send Applications to Patient/HCP for review (fax)
•Create/Send/attached approval/denial packets to patients after determination from RDCF
•Work with FCM/PAP manager to ensure patient/family maintain proper access to therapy Phase 2
•Send monthly AE report to Cognizant o Monthly reporting needs to be sent to Cognizant team for prior month o Provide a summary of the AE report on the shared drive. Send the required form for review Understanding of Referral Requirements for All RDCF Products
•Alpha-1 & PI: No insurance or therapeutic class exclusion (on-label requirements).
•HAE/LSD/SBS: Uninsured, insured (with 2 denials), plan/therapeutic class exclusion, annual insurance cap.
•Medicare Patients: Enrolled Calendar Year
salary: $27 - $28 per hour
shift: First
work hours: 8 AM - 5 PM
education: Associate
Responsibilities
•Maintain all Faxes that come through the RDCF Fax
o Review all incoming faxes and attach fax and notes into patient's case, move task through to next stage of case review and schedule accordingly
•Entering all new referrals into the Service Cloud
o Referral received ? attach to case ? notate insurance status ? move task through to welcome call
o QC referral for accurate documentation (signatures, forms, Denials, name, etc)
o Some interaction with OP PSM teams (follow-up if necessary for missing documentation)
•Send Applications to Patient/HCP for review (fax)
•Create/Send/attached approval/denial packets to patients after determination from RDCF
•Work with FCM/PAP manager to ensure patient/family maintain proper access to therapy
•Send monthly AE report to Cognizant
o Monthly reporting needs to be sent to Cognizant team for prior month
o Provide a summary of the AE report on the shared drive.
Send the required form for reviewUnderstanding of Referral Requirements for All RDCF Products
Skills
Equal Opportunity Employer: Race, Color, Religion, Sex, Sexual Orientation, Gender Identity, National Origin, Age, Genetic Information, Disability, Protected Veteran Status, or any other legally protected group status.
At Randstad, we welcome people of all abilities and want to ensure that our hiring and interview process meets the needs of all applicants. If you require a reasonable accommodation to make your application or interview experience a great one, please contact
Pay offered to a successful candidate will be based on several factors including the candidate's education, work experience, work location, specific job duties, certifications, etc. In addition, Randstad offers a comprehensive benefits package, including health, an incentive and recognition program, and 401K contribution (all benefits are based on eligibility).
Applications accepted on ongoing basis until filled.