Helpdesk Coordinator I - Bellingham - Bellingham Technical College

Description

Salary : $53, $71,268.00 Annually
Location : Bellingham, WA
Job Type: Full-Time Classified
Job Number:
Department: Computer Info Support Srvs
Opening Date: 01/09/2026
Closing Date: Continuous
Description
Summary:
If you enjoy solving technical problems and helping people succeed, this Helpdesk Support role at Bellingham Technical College could be a great fit. You'll be the front line of campus IT support-troubleshooting hardware and software issues, coordinating service requests, and ensuring students, faculty, and staff stay connected and productive. Join a collaborative team in a student-centered environment where your technical skills and customer service mindset truly make a difference.
Salary:
This is a cyclic position based on the academic calendar. Salary is $4,453 per month which is based on $53,436. During school breaks, hours and pay will be reduced based on hours worked.
Position Duties & Responsibilities

• Perform basic troubleshooting, repair, maintenance and installation, on various computer equipment, peripherals, data communication equipment such as: computers, laptops, printers, human interface devices (HIDs), drives, WiFi, etc.
• Work with the Accessible IT Coordinator on digital accessibility
• Serve as a primary contact for CISS Helpdesk Support
• Provide basic support to end-users in the use of computer systems, software applications and telecommunications
• Enter trouble-tickets into helpdesk tracking software
• Prioritize trouble-tickets and determine the best course of action for each helpdesk request
• Assign trouble-tickets to appropriate technician (hardware, software, network, phones)
• Monitor trouble-tickets in helpdesk to ensure timely completion
• Communicate with end-users regarding the status of their helpdesk calls
• Support inventory and the exchange and acquisition of replacement components for computer hardware
• Maintain records of campus wide computer equipment purchases
• Conduct research on hardware and software pricing and availability for faculty and administration
• Coordinate with employees to provide technical assistance (e.g. network connections, Internet access, telephone lines) to guest presenters
• Provide orientation for new employees on the use of the network, telephone equipment, and voicemail
• Provide assistance during staff training workshops including leading and teaching new hire orientations and IT related trainings
• Perform duties as assigned

Supervisory Responsibilities:

• None

Required Skills/Abilities:

• Verbal and written communication skills
• Interpersonal and customer service skills
• Ability to communicate with a wide variety of individuals
• Basic knowledge of computers, networking, and electronics
• Excellent organizational skills and attention to detail
• Excellent time management skills with a proven ability to meet deadlines
• Strong analytical and problem-solving skills
• Ability to function well in a high-paced and at times stressful environment
• Proficient with Microsoft Office Suite or related software
• Ability to explain technical issues to technical and nontechnical employees and customers
• Ability to quickly learn various computer hardware and software
• Demonstrated ability to meet standards of excellence by continuously improving performance and making data-informed decisions

Qualifications
Minimum Qualifications:

• Contingent upon successfully completing a job-related background check in accordance with Washington State law
• Familiarity with Microsoft products (esp. Windows, Word, Excel, and Access)
• Demonstrated customer service focus in past work history

And

• One year of relevant experience as a helpdesk support provider, or equivalent

Or

• Associate's degree in computer support related field

Or

• Equivalent combination of education/experience

Preferred Qualifications:

• Bachelor's degree in information technology related program
• One year of relevant experience as a helpdesk service provider in a small to medium sized organization (50+ users) utilizing a local area network, client/server technology, and helpdesk application software

Physical Requirements:
Prolonged periods of sitting at a desk and working on a computer. Varying from 4-7 hours per day
Must be able to lift up to 25 pounds at times.
Supplemental Information
Compensation, Work Schedule and Benefits:
This is a cyclic position based on the academic calendar. Salary is $4,453 per month which is based on $53,436; $25.59 per hour. During school breaks, hours and pay will be reduced based on hours worked.
Work schedule:
This position's hours will vary based on 40 hours per week Monday through Friday primarily between the hours of 7a.m. to 5 p.m. A regular schedule will be finalized upon hire based on the academic calendar. Candidate must be willing to work on-site for all of their scheduled hours.
Benefits:
Bargaining Unit:

• The position has been designated as a bargaining unit position represented by the Bellingham Educational Support Team (BEST). Benefits are subject to the Collective Bargaining Agreement (CBA).

This position will receive prorated leave based on the BEST CBA:

• 8 hours per month of sick leave
• 10.67starting at hours per month of vacation leave
• 24 hours of personal leave per calendar year
• 12 paid state/college holidays per calendar year

Benefits also include a Washington State insurance package including selecting one of:

• 6 medical options
• 3 dental plan options
• 3 vision plan options

Include:

• life insurance
• long-term disability

Retirement benefits package including one of:

• Public Employees Retirement System (PERS) Plan 2
• Public Employees Retirement System (PERS) Plan 3

Two voluntary investment (not matched) programs

• TIAA (403b)
• State Deferred Compensation (457) plan

Additional optional benefits include ability to participate in:

• Medical Flexible Spending plan
• Limited Purpose Flexible Spending plan
• Health Savings Account
• Dependent Care Assistance
• Discounts for automobile and homeowner insurance
• Employee Assistance Program (EAP)
• Up to21 days of military leave
• Up to 5 days of paid bereavement leave
• Paid civil/jury duty
• Ability to participate in a shared leave program

Bargaining Unit:

• The position has been designated as a bargaining unit position represented by the Bellingham Educational Support Team (BEST). Benefits are subject to the Collective Bargaining Agreement (CBA).

Application Procedures and Deadline:
Required application materials must be completed and submitted online through Neogov and received by 12 pm on January 20, 2026, for priority consideration.
Application materials received after this date and time may be considered until the position is filled.
More information about Bellingham Technical College is at or contact the Human Resources Office at At this time, BTC is not sponsoring H-1B Visas.
Required Online Application Materials:

• Completed BTC Online Employment Application & Supplemental Questions
• Resume (Word or PDF file attachment)

Interviews are tentatively scheduled for January 30-February 2, 2026
The application package and all materials submitted with it become the property of the college and will not be returned or considered for additional or future openings.
Mission: Bellingham Technical College provides student-centered, high-quality professional technical education for today's needs and tomorrow's opportunities.
Employment Eligibility Verification: Bellingham Technical College employs only United States citizens and lawfully authorized non-U.S. citizens. All new employees must show employment eligibility verification as required by the Department of Homeland Security.
Bellingham Technical College does not discriminate on the basis of race, ethnicity, creed, color, sex, gender identity or expression, citizenship or immigration status, national origin, age, religion, disability, veteran or military status, sexual orientation, genetic information, the presence of any sensory, mental, or physical disability or the use of a trained dog guide or service animal by a person with a disability, pregnancy, marital status, or any other characteristic protected by federal, state, or local law in its programs, activities, and services. The following person has been designated to handle inquiries regarding the non-discrimination policies/Section 504: Allison Mack, Director for Human Resources, , or . For Title IX compliance, contact: Michele Waltz, Vice President of Student Services, , or . Mailing address: 3028 Lindbergh Avenue, Bellingham, WA BTC publications are available in alternate formats upon request by contacting the Accessibility Resources office at
Insurance: Medical, dental, life and long term disability insurance benefits are provided as currently administered under the Public Employees Benefits Board.
Retirement: Participation in a retirement plan is required.
Leave: Vacation, sick leave, personal days, state holidays.
Tuition Waiver: This position is eligible for tuition waiver.
Please see specific posting for benefits associated with that position.
01
Choose the response which best describes your highest level of education.

• Less than high school
• High school, GED or equivalent
• Some College
• Associates Degree
• Bachelors Degree
• Masters Degree or higher

02
Please explain how you meet the minimum qualifications of this position. Include when and where any training or experience was obtained, fields of concentration, degrees earned, if on-the-job training, give position title and responsibilities.
03
Please explain how you meet the preferred qualification of two years of relevant experience as a Helpdesk Coordinator in a small to medium sized organization (50+ users), utilizing a local area network, client/server technology, and helpdesk application software. Include when and where any training or experience was obtained, fields of concentration, if on-the-job training, give position title and responsibilities.
04
Please explain how you meet the preferred qualification of demonstrated customer service focus, strong interpersonal and organizational skills and the ability to communicate and work effectively with people from varying cultural and socio-economic backgrounds
05
Describe your experience working with users/clients and their computer-related problems. Use one example to demonstrate the steps you took to resolve the problem while providing them with a high level of customer service.
06
Rate you level of expertise with Microsoft Office

• Familiar
• Intermediate
• Advanced

07
Rate you level of expertise with Microsoft Office

• Familiar
• Intermediate
• Advanced

08
Rate your level of expertise with SharePoint

• Familiar
• Intermediate
• Advanced

09
Rate your level of expertise with helpdesk software and web applications

• Familiar
• Intermediate
• Advanced

10
It is recommended you print off and review the position announcement and application process requirements prior to final submittal of your application. Be sure work history and education fields of the online application are completed. Be sure all supplemental questions are answered. Do not refer to resume or other optional attachments you provide as they will not be included in the screening process. Incomplete applications will not be considered.

• Yes
• No