- Greet and welcome guests upon arrival.
- Execute the registration and checkout process at the front desk.
- Accept payment for guests accounts both at the time of registration and at checkout. Maintain a house bank and make a deposit and accurate reports of receipts daily. Cash checks and exchange currency for guests.
- Accurately handle cash transactions and balance a cash drawer to the given amount.
- Acknowledge rewards members and returning guests.
- Take and manage guest bookings, up-selling opportunities and telling them about ways to improve their stay.
- Handle cash and credit transactions.
- Review current days arrival reports. Check all special request reservations to ensure that the room is blocked per request, VIPs identified, billing is set up correctly, deposits are taken, and other departments are notified of room assignment.
- Attend all scheduled training, departmental and hotel meetings.
- Ensure awareness of special promotions, daily activities, arriving VIPs, Group/Conferences in house, special requests, and scheduled shuttles.
- Practice safe work habits and ensure safe work practices to avoid injury to self and others.
- Ensure all privacy and security protocols are followed as well as departmental and company procedures.
- Answer all calls promptly correctly transfer all calls to appropriate departments.
- Confer and cooperate with other departments to ensure coordination of guest needs. Logging of all guest requests and room defects in the appropriate system. Follow up with guest after the completion of requests and repairing of any defects to ensure resolution to their satisfaction.
- Answer inquiries pertaining to hotel policies, services, registration, shopping, dining, entertainment, and travel directions.
- Maintain an extensive knowledge of the hotel, its services, and facilities. Along with a general knowledge of the city where the hotel is located and its attractions.
- Maintain lobby cleanliness and organization.
- Assist in booking reservations.
- Assist with handling mail, packages, facsimiles, and guest items.
- All other duties assigned by manager or supervisor.
- Assist with any guest inquiry.
- Follow all company and safety and security policies and procedures.
- Report maintenance problems, safety hazards, accidents, or injuries.
- Perform other reasonable job duties as requested by direct and indirect supervisors.
- Environmental conditions are inside, a job is considered inside if staff spends approximately 75 percent or more of the time inside. Temperature is moderate and controlled by hotel environmental systems.
- Must be able to stand and exert well-paced mobility for up to four (4) hours in length.
- Must be able to exert well-paced ability to maneuver between functions occurring simultaneously.
- Must be able to exert well-paced ability in limited space and to reach other departments of the hotel on a timely basis.
- Must be able to lift up to 45 lbs. as needed.
- Must be able to push and pull carts and equipment weighing up to 250 lbs.
- Requires grasping, writing, standing, sitting, walking, repetitive motions, bending, climbing, listening, and hearing ability and visual acuity.
- Hearing, smelling, tasting, and visual ability to observe and distinguish product quality and detect signs of emergency situations.
- Talking and hearing occur continuously in the process of communicating with other staff, guests, and supervisors.
- Vision occurs continuously with the most common visual functions being those of near and color vision and depth perception.
- Must be able to bend, stoop, squat and stretch to fulfill cleaning tasks occasionally.
- Must have finger dexterity to be able to operate office equipment such as computers, printers, 10-key adding machine, multi-line touch tone phone, filing cabinets, FAX machines, photocopiers, dolly, and other office equipment as needed.
- Ability to work primarily with fingers to pick, pinch, type and carry out substantial movements (motions) of the wrists and hands as well.
- Must be able to speak, read, write, and understand the primary language used in the workplace.
- Requires good communication skills, verbal, written and electronic.
- Considerable knowledge of complex mathematical calculations and computer programs.
- Must have excellent leadership capability and customer relations skills.
- Must be detail oriented with outstanding organizational and communication skills.
- Must possess basic computer skills.
- Must possess basic computational ability.
- Ability to effectively deal with internal and external customers some of whom will require high levels of patience, tact and diplomacy and collect accurate information to resolve conflicts.
- Knowledgeable about basic function of Windows OS, MS Office, PMS, PBX, Key system and POS.
- Self-driven and able to work independently.
- Exceptionally strong in issue resolution and proven analytical skills with a strong attention to detail.
- Experience in the hospitality industry preferred.
- Experience in a front desk or customer service role preferred.
- N/A
-
Financial Services Agent
2 weeks ago
Lou De Angelis-District Office Burbank, United StatesJob Description · Job DescriptionFarmers Insurance, one of the most respected companies in the Financial Services industry, is seeking ambitious individuals to grow our team of Insurance Agents and Financial Representatives. If you have a passion for helping others achieve their ...
-
Service Desk Agent
3 weeks ago
Kforce Los Angeles, United States ContractDescription · Kforce has a client in Sierra Vista, AZ that is seeking an ARC Team Lead.Supervisory responsibilities to include but not limited to: · Reporting and timekeeping; technical/administrative training; Assuring ITIL process compliance; Actively communicating with the gov ...
-
Service Agent II
2 weeks ago
University of Southern California Los Angeles, United States Full timeThe Service Desk Agent II is responsible for supporting inbound tickets and phone calls to clients and triage needs to higher level engineers as required. This role will provide Tier 2 level support, including level 1 escalations for workstations, se Client Service, Health Scienc ...
-
Service Agent I
2 weeks ago
University of Southern California Los Angeles, United States Full timeThe Service Desk Agent I is responsible for supporting the end user community at the Keck Medicine of USC hospitals and clinic locations. This position will provide support for all users experiencing problems with the clinical application software su Client Service, Health Scienc ...
-
Instant Service Agent
1 week ago
InterContinental Hotels Group, plc Los Angeles, United StatesAbout Us. Do you see yourself as an Instant Service Agent? What's your passion? At IHG we're interested in YOU. We employ people who apply the same amount of care and passion to their jobs as they do their hobbies - people who put our guests at the h Agent, Service, Communication ...
-
Guest Service Agent
3 weeks ago
Hilton Hotels & Resorts Los Angeles, United States Part timeBasic Qualifications/ Requirements: 1 year of customer service experience, required 6 months of previous hotel front desk experience, preferred High school diploma or equivalent, required What Will I Be Doing? As a Guest Services Agent, you would be Guest Service, Agent, Part-Tim ...
-
Guest Service Agent
2 weeks ago
Hersha Hospitality Management Los Angeles, United StatesGreet, register and service guests in a friendly and courteous manner according to hotel/brand and sustainability standards. Your Growth Path Front Desk Supervisor or Sales Coordinator - Front Office Manager or Sales Manager. Your Focus. Immediately Guest Service, Agent, Service, ...
-
Service BDC Agent
3 weeks ago
Toyota of Pasadena Pasadena, United StatesThe Service BDC Agent will do the following: · Answer all customer calls promptly and professionally · Determine customer's primary concern and schedule the necessary appointment · Establish and maintain great customer relationships that encourage repeat and referral business ...
-
Service Desk Agent
2 weeks ago
Irvine Technology Corporation Los Angeles, United StatesJob Description · Job DescriptionService Desk Agent (Remote) · We have an immediate need for a contract Service Desk Agent to join a world-class academic medical center. The Service Desk Agent is responsible for supporting the end user community. This position will provide suppor ...
-
Guest Service Agent
2 weeks ago
Viceroy Hotel Group Los Angeles, United StatesPosition Title: Front Desk Agent · Department: Front Office · Job Description: · The Guest Service Agent is focused on providing efficient service and creating memorable experiences by making emotional connections with all of our guests. · General Responsibilities Include: · Will ...
-
Guest Service Agent
2 weeks ago
Filmathilton Los Angeles, United States Full time**Guest Service Agent (Evening/Overnight, Full-Time) - Hilton Los Angeles Airport** · location Los Angeles, California, United States category Hotel Hilton Los Angeles Airport Full-time HOT0839O Posted: Feb 15th 2022 JOB DESCRIPTION Hilton Los Angeles Airport is in search of a F ...
-
Service Desk Agent II
1 week ago
Prosum Los Angeles, United StatesService Desk Agent II · Client Services · ***MUST LIVE WITHIN MI OF LOS ANGELES*** · 100% Remote · CONTRACT-TO-HIRE · MUST BE AVAILABLE TO WORK 1st, 2nd, or 3rd SHIFTS AS SCHEDULED.Please acknowledge · candidate is aware and agreeable upon submission. · $ W2 · Service Desk Agent ...
-
Financial Services Agent
1 week ago
Z & Z MASSOUD INC Los Angeles, United StatesJob Description · Job DescriptionBenefits:Bonus based on performance · Company parties · Flexible schedule · Free food & snacks · Opportunity for advancement · Stock options plan · Training & development · Wellness resources · We are seeking a motivated and detail-oriented Financ ...
-
Guest Service Agent
2 weeks ago
The Hotel Dena Pasadena, United StatesOverview · Opportunity: Guest Service Agent · Greet, register and service guests in a friendly and courteous manner according to hotel/brand and sustainability standards. · Your Growth Path · Front Desk Supervisor or Sales Coordinator – Front Office Manager or Sales Manager · Yo ...
-
Service Agent II
2 weeks ago
University of Southern California Los Angeles, United States Full timeThe Service Desk Agent II is responsible for supporting inbound tickets and phone calls to clients and triage needs to higher level engineers as required. This role will provide Tier 2 level support, including level 1 escalations for workstations, servers, virtualization, printer ...
-
Guest Service Agent
1 week ago
Hilton Los Angeles, United States Part timeBasic Qualifications/Requirements: · 1 year of customer service experience, required · 6 months of previous hotel front desk experience, preferred · High school diploma or equivalent, required · What Will I Be Doing? · As a Guest Services Agent, you would be responsible for greet ...
-
Instant Service Agent
13 hours ago
InterContinental Hotels Group Los Angeles, United StatesAbout Us · Do you see yourself as an Instant Service Agent? What's your passion? At IHG we're interested in YOU. We employ people who apply the same amount of care and passion to their jobs as they do their hobbies - people who put our guests at the heart of everything they do. A ...
-
Service Agent I
2 weeks ago
University of Southern California Los Angeles, United States Full timeThe Service Desk Agent I is responsible for supporting the end user community at the Keck Medicine of USC hospitals and clinic locations. This position will provide support for all users experiencing problems with the clinical application software suite, various operating systems ...
-
Cabin Services Lead Agent
2 weeks ago
Menzies Aviation Los Angeles, United States Full timeJob Details · Description · The lead Cabin Cleaner is responsible to ensure safety in the airplane cabin, clean interior of commercial aircraft and general cleaning within the company facilities. · This job is at Los Angeles International Airport (LAX) · Pay: $20.03/hour · Es ...
-
Personal Lines Service Agent
5 days ago
Huff Insurance Pasadena, United States Full timeBenefits/Perks:Competitive Pay - Salary and Bonus · Professional Development · Job Stability in a growing industry · Free Health Insurance, Dental and Vision · Job Description · The Personal Lines Producer at Huff Insurance is responsible for maintaining and maximizing profitabl ...
Guest Services Agent - Glendale, United States - Azul Hospitality
Description
Job DetailsJob Location
Glenmark Hotel - Glendale, CA
Position Type
Part Time
Education Level
High School
Salary Range
$ $20.00 Hourly
Travel Percentage
None
Job Shift
Any
Job Category
Hospitality - Hotel
Description
POSITION PURPOSE
Perform in a pleasant, professional, and efficient manner, a combination of duties related mainly to guests needs, including but not limited to; registration, checkout and cashiering thereby contributing to an overall pleasant and positive guest experience.
ESSENTIAL RESPONSIBILITIES
In addition to performance of the essential functions, this position may be required to perform a combination of the following supportive functions, with the percentage of time performing each function to be solely determined by the manager based upon the particular requirements of the hotel:
The individual must possess the following knowledge, skills and abilities and be able to explain and demonstrate that he or she can perform the essential functions of the job, with or without reasonable accommodation, using some other combination of knowledge, skills, and abilities:
High school or equivalent education required.
EXPERIENCE
All Staff Members must maintain a neat, clean and well-groomed appearance per Azul Hospitality standards. Refer to the property specific required grooming and uniform standards policy.
ATTENDANCE
Regular attendance in conformance with the standards, which may be established by Azul Hospitality, from time to time, is essential to the successful performance of this position. Staff with irregular attendance / tardiness will be subject to disciplinary action, up to and including termination of employment. Upon employment, all staff is required to fully comply with Azul Hospitality rules and regulations for the safe and effective operation of the hotels facilities. Staff members who violate hotel rules and regulations will be subject to disciplinary action, up to and including termination of employment. Due to the cyclical nature of the hospitality industry, staff members may be required to work varying schedules to reflect the business needs of the hotel. In addition, attendance at all scheduled training sessions and meetings is required. This job description is not an exclusive or exhaustive list of all job functions that a staff member in this position may be asked to perform from time to time.
Guest Services Agent professionals in Glendale
-
Antonio Zapiain Luna
Cinematographer and Photographer