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Oklahoma City

    Host - Oklahoma City, United States - A Good Egg Dining Group

    A Good Egg Dining Group
    A Good Egg Dining Group Oklahoma City, United States

    3 weeks ago

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    Description
    POSITION SUMMARY

    Welcome and warmly greet guests on arrival. Manage the efficient and timely seating of our guests to a table that best serves their wishes and keep the flow of restaurant service smooth, while upholding a Good Egg Dining Group's mission of EXTREME HOSPITALITY.

    ESSENTIAL FUNCTIONS AND KEY RESPONSIBILITIES
    • Answer phone professionally and according to restaurant standard.
    • Warmly and graciously greet all guests upon arrival.
    • When possible, open the front door for guests entering or leaving the restaurant.
    • Answer phone professionally and according to restaurant standards.
    • Know restaurant standards, table numbers, wait sections, menu, specials, and be able to answer any questions customers may have effectively.
    • Take reservations and enter on Resy according to restaurant standards. Prompt customer for additional information and email whenever possible.
    • When immediate seating is limited, record guest names and number of people in party on Resy wait list.
    • Call out name and number of party when tables become available.
    • Provide guests with estimated waiting time.
    • Accommodate special seating requests for guests whenever possible.
    • Seat guest/guests based on preferences and while balancing customer flow in service stations.
    • Be able to re-work existing reservations and waiter sections to accommodate walk-ins and unexpected last minute reservations. Inform Management and staff of changes.
    • Upon seating, offer guests a menu and inform them of their server's name. Inspect table for proper presentation and completeness.
    • Relay messages to servers, bus and manager as needed, especially guest notes from Resy.
    • Help with bussing and drink service if time warrants.
    • Thank guests as they leave and invite them to return.
    • Be available to fill in as needed to ensure the smooth and efficient operation of the restaurant as directed by the restaurant manager or immediate supervisor.
    QUALIFICATIONS
    • No previous restaurant experience required.
    • Be able to work in a standing position for long periods of time (up to 6 hours).
    • Be able to communicate clearly and effectively in the predominant language(s) of our guests.
    • Must have exceptional grooming habits.
    • A passion for EXTREME HOSPITALITY.
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