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    Customer Service Specialist - Pearl, United States - Precision Spine Inc

    Precision Spine Inc
    Precision Spine Inc Pearl, United States

    4 weeks ago

    Default job background
    Description

    Job Type

    Full-time

    Description

    • Receive inbound customer calls
    • Interacts with customers via telephone, email, online chat, or in person to provide support and
    • information on products or services, receive orders, and efficiently resolve problems.
    • Prepares and processes restock/sales orders.
    • Complete purchase orders and/or case sheets and submit for billing.
    • Proactively communicates with customers regarding restock and order issues.
    • Maintain information regarding extra product orders.
    • Fields customer questions and complaints; when the issue is beyond the representative knowledge, forwards to the Team Lead or Customer Relations Manager
    • Ensures that appropriate actions are taken to resolve customers problems and concerns.
    • Maintains customer accounts and records of customer interactions with details of inquiries,
    • complaints, or comments.
    • Scanning, filing, and other clerical duties as needed.
    • Assist with updating internal logs.
    • Performs other related duties as assigned.
    Requirements

    QUALIFICATION/EXPERIENCE REQUIREMENTS:
    • Bachelor's Degree Strongly Preferred (will consider relevant experience in lieu of degree)
    • 3 years minimum professional customer relations experience (inside sales or client account management)
    • Excellent communication skills including active listening
    • Service-oriented and able to resolve customer grievances
    • General office practices and office machine operations
    • Computer skills (MS word, Excel)
    Salary Description

    $18-$20/Hr. DOE
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