- Educate effectively with our customers and promote self-serve options.
- Provide pre-sale and post-sale support to consumers and retail channel partners in the form of product selection based upon their boat size and features, pricing, and trouble-shooting advice to install, repair product or direct them to an Authorized Service Provider. Enter orders for replacement parts, repair authorizations, facilitate return process during or after the warranty period. Document the interaction in the appropriate computer application to help drive continuous improvements in process and product quality.
- Communicate trending topics to Leads regarding Product integrity and Brand integrity.
- Maintain and monitor personal performance metrics to ensure department KPI's (key performance indicators) are met.
- Technical/Mechanical aptitude which may include boat rigging requirements, battery power knowledge, boat safety and compliance, knowledge of watercrafts, and how this is used with our products. Or, similar technical/mechanical applications that are equivalent.
- Demonstrate mechanical aptitude to comprehend and understand resource materials such as dimensional drawings, specifications, part diagrams, installation manuals, owner/operator manuals, and Repair Manuals to then communicate these clearly to our customers via phone/email/chat.
- Excellent verbal and written communication skills to effectively work with a variety of individuals, identify and solve problems and make product recommendations.
- General knowledge of the Microsoft Office (Word, Excel, Outlook) or similar products and the ability to easily learn software applications and strong typing abilities.
- Our company and culture are rooted in innovation, which means we're always looking for a better way to deliver the best outdoor experience. Sustainability, innovation, and a deep love of the outdoors infuses every product we make.
- We are laser-focused on our consumer's experience, and passionate about providing superior Products.
- We value Team members who are willing to wear many hats and enjoy variety. Who can be the customer's advocate, self-starter, mentor, and problem solver. We are teachers, counselors, inventors, students all who inspire to give and be our best
- Share in the company's successwith competitive base salary with additional earning potential through participation in the annual discretionary cash profit sharing program, eligibility for annual pay increases, and employee stock purchase plans.
- Receive generous discounts on our products.
- Find work/life balancewith generous Paid Time Off and holiday benefits, a full benefits package, and broad range of employee support and fitness and wellness plans.
- Further your careerwith performance development and training opportunities, which allows for advancement. This includes our Tuition Assistance Program to further your education in a field to which advances your career with JOI.
- Plan for your futurewith our 401(k) with company match and deferred retirement contributions, Sons & Daughters Scholarship program, Life and Long Term Disability insurance, employee stock purchase plan, and more.
-
Technical Support Representative
1 week ago
Johnson Outdoors Mankato, United StatesThis Technical Support Representative position is on-site in our Mankato, Minnesota office. · Check out this video to learn more about what we do: · What you will be doing: · Educate effectively with our customers and promote self-serve options. · Provide pre-sale and post- ...
-
House Supervisor
2 days ago
Mayo Clinic Mankato, United StatesWhy Mayo Clinic · Mayo Clinic is top-ranked in more specialties than any other care provider according to U.S. News & World Report. As we work together to put the needs of the patient first, we are also dedicated to our employees, investing in competitive compensation and compre ...
-
Security Ambassador
2 days ago
Mayo Clinic Mankato, United StatesWhy Mayo Clinic · Mayo Clinic is top-ranked in more specialties than any other care provider according to U.S. News & World Report. As we work together to put the needs of the patient first, we are also dedicated to our employees, investing in competitive compensation and compre ...
-
Internet Tech Support Representative I
1 week ago
Mediacom Communications Waseca, United StatesLocated in Waseca, MN · Position : Internet Technical Support Representative I · Training Starts: Monday, June 24, 2024 · Who we are: · Since 1995, Mediacom Communications has become a coast-to-coast presence with operations in 22 states and a team exceeding 4,000 people w ...
-
Internet Tech Support Representative I
6 days ago
Mediacom Communications Waseca, United StatesPosition: Internet Technical Support Representative I · Training Starts: Monday, June 24, 2024 · Who we are: · Since 1995, Mediacom Communications has become a coast-to-coast presence with operations in 22 states and a team exceeding 4,000 people with the missionof bridging the ...
-
Internet Tech Support Representative I
1 week ago
Mediacom Communications Waseca, United StatesPosition: Internet Technical Support Representative I · Training Begins: Tuesday, May 28, 2024 · Who we are: · Since 1995, Mediacom Communications has become a coast-to-coast presence with operations in 22 states and a team exceeding 4,000 people with the missionof bridging the ...
-
Internet Tech Support Representative I
2 weeks ago
Mediacom Communications Waseca, United States Full timePosition : Internet Technical Support Representative I · Training Begins: Tuesday, May 28, 2024 · Who we are: · Since 1995, Mediacom Communications has become a coast-to-coast presence with operations in 22 states and a team exceeding 4,000 people with the missionof bridging ...
-
Internet Tech Support Representative I
1 week ago
Mediacom Communications Waseca, United States Full timePosition : Internet Technical Support Representative I · Training Starts: Monday, June 24, 2024 · Who we are: · Since 1995, Mediacom Communications has become a coast-to-coast presence with operations in 22 states and a team exceeding 4,000 people with the missionof bridging ...
-
Foreign Military Sales
1 week ago
Serco North America Crystal City, United StatesPosition Description: · Serco is excited to begin support to the F-35 Joint Strike Fighter Program Office. This contract provides program management support in support of the full acquisition lifecycle of the F-35 program, to include development, production, and sustainment. · In ...
-
Junior All Source Intelligence Analyst
1 week ago
Firebird AST Crystal City, United StatesFirebird AST is seeking an onsite Top Secret/SCI with Poly cleared Junior All Source Intelligence Analyst to support the classification and declassification effort for the Habeas Corpus Support Contract in Crystal City, VA. Must HAVE TS/SCI with CI Poly. · **RESPONSIBILITIES** · ...
-
Serco North America Crystal City, United StatesPosition Description: · Serco is excited to begin support to the F-35 Joint Strike Fighter Program Office (JPO). This contract provides program management support in support of the full acquisition lifecycle of the F-35 program, to include development, production, and sustainment ...
-
Contracts Administrator
2 days ago
Cydecor, Inc. Crystal City, United StatesWe are seeking a Contracts Administrator to provide cradle-to-grave contracts administration support. This includes reviewing and negotiating contracts agreements, drafting contractually required communications, working with the operations team to ensure that all contract require ...
-
Staff Interpreter with Security Clearance
2 weeks ago
Mid Atlantic Interpreting Group Inc Crystal City, United States: · **Position Title**: Staff Interpreter · **FLSA Status**: Exempt, Full Time · **Mission** · Our mission is simple. We believe that all individuals deserve a fulfilling employment experience. At MAIG we strive to ensure all persons have an equal opportunity to thrive in the wor ...
-
Outside Sales Representative
3 days ago
ULINE Mankato, United States· Mankato, Minnesota · Outside Sales Representative · Strong customer relationships built on trust - that's the foundation of Uline's sales culture As an Outside Sales Representative, build out your territory supported by the best training, tools and product offering to win in t ...
-
Oam Tech I
1 day ago
Veolia Mapleton, United States**Company Description** · **Job Description** BENEFITS** · Veolia's comprehensive benefits package includes paid time off policies, as well as health, dental and vision insurance. In addition, employees are also entitled to participate in an employer sponsored 401(k) plan, to sav ...
-
Freelance Field Sales Representative'
1 week ago
Crimson Solutions St. Peter, United States"SALES REPRESENTATIVE (M/F/D) We are looking for individuals from the regions of Ulm, Biberach, Ravensburg, Friedrichshafen, Wangen, Leutkirch, Lindau, and Bad Saulgau. YOUR ROLE * Acquiring new customers * Achieving sales and distribution goals * Providing support and advice to ...
-
House Supervisor
2 days ago
Mayo Clinic Health System Mankato, United StatesWhy Mayo Clinic · Mayo Clinic is top-ranked in more specialties than any other care provider according to U.S. News & World Report. As we work together to put the needs of the patient first, we are also dedicated to our employees, investing in competitive compensation and compreh ...
-
Outside Sales Representative
1 week ago
Catholic United Financial Mankato, United States: · Become Part of Our Story · Catholic United Financial is looking for highly motivated Outside Sales Representatives to serve our existing members and help grow membership in the Mankato and surrounding area · We are a member-owned, not-for-profit financial services company, co ...
-
Outside Sales Representative
1 week ago
Catholic United Financial Mankato, United StatesJob Type · Full-time · Description · Become Part of Our Story · Catholic United Financial is looking for highly motivated Outside Sales Representatives to serve our existing members and help grow membership in the Mankato and surrounding area · We are a member-owned, not-for-prof ...
-
Security Ambassador
2 days ago
Mayo Clinic Mankato, MN, United StatesWhy Mayo Clinic · Mayo Clinic is top-ranked in more specialties than any other care provider according to U.S. News & World Report. As we work together to put the needs of the patient first, we are also dedicated to our employees, investing in competitive compensation and compre ...
Technical Support Representative - Mankato, United States - Johnson Outdoors
Description
This Technical Support Representative position is on-site in our Mankato, Minnesota office.Check out this video to learn more about what we do:
What you will be doing:
This position will respond to our US and Canadian consumers who own/operate Minn Kota trolling motors, which are electric powered motors to help maneuver and position the boat for the best fishing experience. Don't worry. You don't have to be an avid angler or mechanic to be a great Technical Support Representative. However, having a Technical/Mechanical aptitude is highly preferred and will make you more successful. A high school diploma or equivalent is required for your education. Typically, we require a minimum of 1 year of experience in a technical customer support role and 2 years of overall customer service experience.
The contractor will not discharge or in any other manner discriminate against employees or applicants because they have inquired about, discussed, or disclosed their own pay or the pay of another employee or applicant. However, employees who have access to the compensation information of other employees or applicants as a part of their essential job functions cannot disclose the pay of other employees or applicants to individuals who do not otherwise have access to compensation information, unless the disclosure is (a) in response to a formal complaint or charge, (b) in furtherance of an investigation, proceeding, hearing, or action, including an investigation conducted by the employer, or (c) consistent with the contractor's legal duty to furnish information. 41 CFR c)
