L1 Support Engineer - Fountain Valley, CA

Only for registered members Fountain Valley, CA, United States

1 month ago

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Job summary

The L1 Support Engineer is responsible for identifying analyzing and resolving recurring issues to improve system stability operational efficiency and customer satisfaction.

Responsibilities

  • Analyze incidents defects and operational issues to identify root causes.
  • Conduct root cause analysis RCA using methodologies such as 5 Whys Fishbone Diagram Pareto Analysis etc.

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