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    • Physician Support Services Supervisor - Oklahoma City - OU Health

    OU Health
    OU Health Oklahoma City

    2 months ago

    Full time
    Description

    Position Title:

    Physician Support Services Supervisor - Dean McGee Oklahoma Health Center

    Department:

    General Overhead

    Job Description:

    General Description:

    Responsible for providing feedback on daily registration processes and staffing issues to the Patient Access Supervisor.  Aid staff level employees as necessary to ensure compliance with department policies and procedures. Assist supervisor with staffing, report reconciliation, Quality Assurance (QA) process, and other duties as assigned.

    Essential Responsibilities:

    Responsibilities listed in this section are core to the position.  Inability to perform these responsibilities with or without an accommodation may result in disqualification from the position. 

    • Staffs and orders supplies according to budget guidelines and department needs.
    • Maintains QA statistics (including patient wait times, etc.) and reports results to Supervisor.
    • Oversees the daily activities of the registration area to ensure department standards are met.
    • Assists Supervisor in educating registration staff of any changes pertinent to their roles.
    • When appropriate, relieves staff members during employee sick/vacation time.
    • Secures all signatures necessary for treatments, release of medical information, assignment of insurance benefits and payment of services from legally responsible patients.
    • Works closely and professionally with nursing and ancillary departments in effort to maintain a teamwork approach.
    • Excels in all functions performed by patient representatives.
    • Collects/requests deposits and copays.
    • Assumes on-call responsibilities to insure adequate staffing and problem-solving.
    • Registers all patient types.
    • Assists in resolving patient concerns.
    • Assists Supervisor to ensure all personnel department policies and procedures are followed.
    • Acts in capacity of supervisor in his/her absence and informs Supervisor of all issues upon his/her return.
    • Maintains effectiveness of patient flow.
    • Attends in-service presentations, and completes mandatory education week, including but not limited to, infection control, patient safety, quality improvements, MSDS and OSHA standards.
    • Demonstrates knowledge of occurrence reporting system and utilizes system to report potential patient safety issues.

    General Responsibilities:

    • Performs other duties as assigned.

    Minimum Qualifications:

    Education: High School Diploma or GED.

    Experience:  Five (5) years of experience required.

    Licensure/Certifications/Registrations Required:  None required.

    Knowledge, Skills and Abilities:

    • Communication - communicates clearly and concisely, verbally and in writing.
    • Customer orientation - establishes and maintains long-term customer relationships, building trust and respect by constantly meeting and exceeding expectations.
    • Interpersonal skills - able to work effectively with other employees, patients, and external parties.
    • PC skills - demonstrates proficiency in PC applications as required.
    • Policies & Procedures - demonstrates knowledge and understanding of organizational policies, procedures and systems.
    • Basic skills - able to perform basic mathematical calculations, balance and reconcile figures, punctuate properly, spell correctly and transcribe accurately.

    Current OU Health Employees - Please click HERE to login.

    OU Health is an equal opportunity employer. We offer a comprehensive benefits package, including PTO, 401(k), medical and dental plans, and many more. We know that a total benefits and compensation package, designed to meet your specific needs both inside and outside of the work environment, create peace of mind for you and your family.

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