Director of Outlets - San Antonio, United States - White Lodging

White Lodging San Antonio, United States

3 weeks ago

Description

Located at Kimpton Santo Hotel in San Antonio, Texas
Summary
The Director of Outlets is responsible for providing direction and executing operational processes and procedures across the hotel.

This role supports the Hotel AGM and Hotel GM in all outlets to include outlet F&B standards, initiatives, and results such as compliance of the Core Restaurant Concepts, the White Lodging Way Restaurant Manager Training Program, provide direct leadership to the 4 concepts as well as support the development of all front-of house leaders under the restaurant leadership umbrella.

This on property leader will be expected to provide oversight & development

Balanced Scorecard Results:

Monitors & supports execution & strategies to drive & continuously improve financial results, guest satisfaction, human capital index & market share.

Holds Restaurant Leaderships accountable for consistent execution of all outlet F&B standards, initiatives, and results.
Responsibilities
Oversee the execution and deliverance of the on-property Restaurant Concepts
Oversee and support the WLW Restaurant Manager Training Program
Oversee and support the WLW FOH Training Program with the F&B FOH leadership team
Oversee and support the implementation and maintain all the front of house systems and procedures.
Ensure compliance of Menu Process Management for all outlets

Ensure compliance in the process of software development and utilization to include: - Working with the hotel chef to ensure that the Birchstreet Menu Database is utilized to standard.

Coordinate tastings and rollout of new menus
Work with FOH leadership team to ensure compliance at the outlets on property.
Conduct new menu tastings, inclusive of new menus, menu items, new initiatives, and seasonal menus

Lead the development and implementation of Food and Beverage promotions and marketing initiatives with the Hotel Executive Chef & FOH Leadership.

Work with AGM/GM on developing and presenting new marketing initiatives and activations to drive the success of all concepts
Execute monthly & quarterly training and directional meetings for FOH Leadership.
Responsible for the overall outlet's operations and successful achievement of re-opening and post-opening metrics and milestones
Participate and sign off on all outlets hiring.
Facilitate on boarding and development of all new FOH leadership.

Display excellent skills in creating a professional, supportive environment for guests and F&B leaders while improving the talent base, educating and providing guidance and mentorship.

Act as a liaison with the brands to ensure that standards are in place and adhered to in all outlets.

Other items as designated by the Hotel GM, Hotel AGM, VP of Restaurants & VP of F&B.
Other Information
Day 1 Medical, Dental and Vision insurance
Vacation/Paid Time Off (PTO) with rollover
Complimentary wellness tools
Unlimited referral bonuses
401(k) with company match
Hostcare Resources healthcare concierge
Leadership development
Tuition reimbursement
Discounts on hotel rooms, dining, and other travel/entertainment experiences
Multiple hotels in each market = more opportunities
White Lodging is an equal opportunity employer. We value diversity and are committed to creating an inclusive environment for all associates.

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