Customer Service Representative - Encinitas, United States - Royal Management Company Inc

Description

We are proud of our welcoming company environment where team members receive positive feedback, positive energy, and a place of personal and professional growth.

Our Customer Service Representatives use a team approach to achieve truly remarkable service levels for both our clients and external customers.

Our Customer Service Representative position is more than just a job, its an opportunity. An opportunity to gain life experience that goes far beyond just serving a great product in a friendly environment.

All we ask of our Customer Service Representatives is to put in the time in order to reap the rewardWe encourage candidates with experience in hospitality, hotels, and restaurants to apply as customer service, time management, adaptability, and people skills are essential in this roleAre You?Passionate about entrepreneurshipUnstoppable in the pursuit of achieving your goalsDriven to continuously learn new techniquesRelatable to diverse groups of individualsLooking for growth opportunitiesEager to grind and get your hands dirtyWhat you're responsible for:
Manage customer complaints efficiently and ensure a resolution in a timely mannerAcknowledge, empathize, and resolve customer inquiries and maintain professional relationshipsProvide product and service information to resolve issues and serve customers in personUtilize sales techniques to enhance the customer experience, up-sell, and exceed sales goalsAbility to exercise flexibility, initiative, good judgment, critical thinking, and discretionKeep office and conference room areas clean, sanitized, and maintainedDisplay a positive composure and enthusiastic tone while assisting customers