- Establish new customer accounts by following the assigned process. Determine if drop-ship account is necessary and then create as needed.
- Utilize and navigate the CRM (Customer Relationship Manager) system, Shipping Portals, , and SharePoint.
- Utilize and understand the Weekly Hematology and Daily Inventory sheets, as well as vial availability.
- Process orders by e-mail, electronic interchange (EDI), or phone, confirm as necessary, and file them accurately.
- Understand warehouse locations and shipping guidelines.
- Contact customers as needed and answer calls from customers to provide support as requested.
- Handle all error reports as needed and generate paperwork for any necessary returns, replacements, credits, or other account information.
- Maintain accounts and orders within the system including cancellations and changes.
- Understand and perform basic customer care responsibilities and tasks (i.e., process credit cards, reprint invoices, etc.).
- Process instrument placements including demonstrations, purchases, and service agreements.
- Provide limited support to the Sales, Distribution, Accounting, and Technical Service departments.
- Perform other duties as assigned by supervisor or department manager.
- High school diploma or equivalent required. Associate or bachelor's degree preferred. Two to four years of college preferred.
- Two to three years of customer service experience required.
- Must be dependable, well organized, able to manage time and responsibilities, and be able to communicate effectively and efficiently, both orally and in writing.
- General knowledge of computers and software applications i.e. Outlook, Word, Excel, etc. along with basic keyboarding skills are essential.
- Must possess good communication, interpersonal, and problem-solving skills.
- Knowledge of and ability to operate general office machines, equipment, and computer software.
- Ability to speak and write effectively, clearly, and grammatically correct.
- Ability to analyze data and reach conclusions.
- Ability to type 40 wpm on the computer.
- Ability to understand verbal and written instructions.
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Customer Support Domestic
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Streck LLC La Vista, United StatesJob Description · Job DescriptionStreck Provides: · A challenging, safe and rewarding work environment · No night or weekend shifts · Excellent work life balance · Affordable, high-quality apartments for employees · Market competitive pay · Comprehensive and inclusive benef ...
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Streck La Vista, United StatesESSENTIAL DUTIES AND FUNCTIONS · 1. Establish new customer accounts by following the assigned process. Determine if drop-ship account is necessary and then create as needed. · 2. Utilize and navigate the CRM (Customer Relationship Manager) system, Shipping Portals, , and ShareP ...
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Customer Support Domestic 1 - La Vista, United States - Streck LLC
Description
Job Description
Job DescriptionESSENTIAL DUTIES AND FUNCTIONS
POSITION REQUIREMENTS:
TECHNICAL COMPETENCIES:
