Quality Assurance - Scottsdale, Arizona, , United States
2 days ago
Job description
At Holiday Inn Club Vacations, we believe in strengthening families. And we look for people who exhibit the courage, caring and creativity to help us become the most loved brand in family travel. We're committed to growing our people, memberships, resorts and guest love. That's why we need individuals who are passionate in life and bring those qualities to work every day. Do you instill confidence, trust and respect in those around you? Do you encourage success and build relationships? If so, we're looking for you.
Position Overview
Holiday Inn Club Vacations' Quality Assurance Department is an essential part of Sales Operations. Quality Assurance Officers (QAOs) provide specialized administrative and customer support to the Sales organization with a primary focus on safeguarding completed sales. The QAO plays a critical role in reducing contract rescissions and defaults by proactively addressing purchaser concerns, verifying contract accuracy, and ensuring a seamless post-sale experience.
To achieve these objectives, QAOs complete a variety of assignments requiring independent judgment, discretion, and strong problem-solving skills when resolving owner questions, concerns, and issues.
Essential Duties and Responsibilities
Maintain clear, professional communication with all Holiday Inn Club Vacations departments, management, and ownership.
Confirm and verify sales transactions and contractual documentation for accuracy and compliance.
Manage walk-in cancellation requests and owner cancellation calls, including rewriting sales agreements when appropriate to recover revenue.
Assist with the mail-out process and collaborate with fellow QAOs to ensure timely and accurate documentation.
Support QA management by assisting with training initiatives and continuous improvement for new and existing team members.
Qualifications
Strong attention to detail with a process-driven mindset.
Ability to work independently on projects while contributing as a collaborative team member.
Excellent customer service and conflict-resolution skills.
Effective oral and written communication abilities.
High energy level, strong work ethic, and professionalism.
Excellent administrative, organizational, and planning skills.
Compensation
OTE: $80k Annually
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