Operations Specialist - St Paul, United States - APi National Service Group

Description

APi National Service Group (APi NSG) is a part of the APi Group family of companies.

With fire and life safety branch offices located across the U.S., our purpose is to provide a single point of contact for customers with a regional or national portfolio of properties.

With a portfolio of customers across many industries, we continue to grow as one of the country's preferred national service providers for fire and life safety systems.

We strive to build long term relationships with our clients by assembling a team dedicated to providing world class customer service based on quality, timely service, responsiveness, safety, and integrity.

We identify with and live out our parent company's enduring purpose of Building Great Leaders in conjunction with our own core ideology.

At APi NSG, regardless of role or position, everyone is a leader.
Job Summary
The Operations Specialist plays a pivotal role in ensuring the efficient and effective functioning of the complete customer experience.

This multifaceted position requires flexibility in managing various aspects of the end-to-end life cycle of work, including external and internal customer service management, scheduling, invoicing, quoting, data entry, quality assurance and more.

APi NSG Core Values
Developing creative solutions to increase the value we provide to our stakeholders
Enriching the lives of our employees through development
Building personal relationships to foster collaboration and teamwork
Fun, adaptable, and energetic culture
Key Job Responsibilities
Deliver prompt and professional communication to our customers.
Address customer needs, questions, issues, and concerns in a professional manner.
Develop, maintain, and grow relationships with internal and external stakeholders through excellent service.
Execute day-to-day operations, ensuring smooth workflow for our internal teams and customers.

Accurate and timely dispatching and scheduling of services.
Deliver updates on job performance and timeline for services, including any necessary documents.
Create quotes and proposals for services as requested.
Generate and process payables through submitting invoices that reflect services provided.
Deliver on any ad-hoc customer requests or needs as deemed reasonable.

Actively look for ways to improve and innovate our systems and processes that will add value to our customers and internal teams.

Consistently and proactively identify and provide perspective and solutions to problems, as they arise.
Display original thinking; meet challenges with resourcefulness; generate suggestions for improvements; develop innovative approaches and ideas.
Continue to develop technical and professional knowledge, competencies, and skills.
Adjust effectively to changes within new work structures, processes, and requirements.
Qualifications
Strong oral and written English communications skills
Prioritization and management of multiple tasks
Dependable, accurate, and detail oriented
A self-starter who takes initiative and anticipates needs

PTO

ESPP
401k
Medical, Dental, Vision, and Life Insurance
ST and LT Disability
Pay Range
Pay depends on your level of experience and education.
More Info

Employment Type:
Full Time, 40 hours/week
Reports to Program Manager
Disclaimer

The above statements are intended to describe the general nature and level of work being performed by people assigned to this classification.

They are not to be construed as an exhaustive list of all responsibilities, duties, and skills required of personnel so classified.

All personnel may be required to perform duties outside of their normal responsibilities from time to time, as needed.

EQUAL EMPLOYMENT OPPORTUNITY POLICY STATEMENT

It is the policy of APi National Service Group not to discriminate against any applicant for employment, or any employee because of age, color, sex, disability, national origin, race, religion, or veteran status.

APi National Service Group will take affirmative action to ensure that the EEO Policy is implemented, with particular regard to:

advertising, application procedures, compensation, demotion, employment, fringe benefits, job assignment, job classification, layoff, leave, promotion, recruitment, rehire, social activities, training, termination, transfer, upgrade, and working conditions.

APi National Service Group will continue to make it understood by the employment entities with which it deals, and in employment opportunity announcements that the foregoing is company policy and all employment decisions are based on individual merit only.

All current employees of APi National Service Group are requested to encourage qualified disabled persons, minorities, special disabled veterans, and Vietnam Era veterans to apply for employment, on the job training or for union accommodations for qualified disabled individuals.

It is the policy of APi National Service Group that all company activities, facilities, and job sites are nonsegregated.

It is the policy of APi National Service Group to ensure and maintain a working environment free of coercion, harassment, and intimidation at all job sites, and in all facilities at which employees are assigned to work.

Any violation of the policy should be immediately reported to your supervisor.
E-VERIFY


PARTICIPATING

EMPLOYER

This employer participates in E-Verify and will provide the federal government with your Form I-9 information to confirm that you are authorized to work in the U.S.

If E-Verify cannot confirm that you are authorized to work, this employer is required to give you written instructions and an opportunity to contact Department of Homeland Security (DHS) or Social Security Administration (SSA) so you can begin to resolve the issue before the employer can take any action against you, including terminating your employment.

Employers can only use E-Verify once you have accepted a job offer and completed the Form I-9.
Equal Opportunity Employer, including disabled and veterans.

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