Production Manager - Franklin - Clinical Solutions Pharmacy Services

Description

We are growing Clinical Solutions Pharmacy is looking for an ambitious, impactful, goal-oriented Production Manager who brings strong manufacturing or pharmacy management experience to our team. If you enjoy contributing as part of a dynamic team, we encourage you to apply

Clinical Solutions Pharmacy is the only 100% female owned and founded closed-door pharmacy in the United States serving the correctional population. Clinical Solutions ships out 60,000 plus prescriptions a day to over 450 correctional facilities in 30 states. You will truly discover more than a job at Clinical Solutions. This is a place where you can professionally grow into a lifelong career and make a difference every day in the lives of our patients Come be a part of Clinical Solutions Pharmacy as we continue to thrive in our industry and celebrate over 20 years in the industry

Location: 416 Mary Lindsay Polk Drive, Franklin, TN 37067

Benefits: Clinical Solutions values work-life balance and provides an amazing Employee Assistance Program. The EAP includes counseling, life coaching, financial planning, legal consulting, and resources for family/life planning. CSP also offers additional perks and benefits: Medical, Dental, Vision, 401k, FSA, Paid Time Off (PTO), Company Paid Life Insurance, Teladoc, and other elective benefits such as Short-term and Long-term Disability.

Position Overview:

Clinical Solutions is a mail order pharmacy serving the corrections industry. Our headquarters facility located in Franklin, Tennessee, is a 42,000 square foot high volume pharmacy, employing over 200 team members. Currently, the company has three satellite pharmacies: Nashville, TN, Wichita, KS, and Boise, ID.

The Production Manager is based at Clinical Solutions headquarters and is responsible for overseeing evening/night/Sunday fulfillment operations, supervising pharmacy production staff, and ensuring timely, accurate, and compliant prescription processing. This role manages workflow, staffing, performance, and operational efficiency while maintaining high standards of customer service and regulatory compliance.

Qualifications:

• High school diploma required; Bachelor's degree preferred.
• Minimum of 3 years of experience in production management, fulfillment operations, or logistics. Experience in a pharmacy or healthcare environment is preferred but not required.
• Proficiency in Microsoft Office Suite (Word, Excel, Outlook) is required.
• Ability to maintain reliable and consistent attendance.
• Certified Pharmacy Technician (CPhT) is preferred.

Essential Duties:

Operational Leadership & Workflow Management

• Oversee workflow dashboards and production data to prioritize daily operational fulfillment.
• Direct workflow across all Fulfillment areas, including Bulk, Specials, SMLCA, LCA, One Touch, Packager and Shipping.
• Monitor end-to-end prescription processing, including filling, packaging, labeling, and shipping.
• Adjust staffing and resources in real time to meet turnaround times, shipment cutoffs, and customer obligations.
• Ensure completion of all daily production goals.
• Identify workflow bottlenecks and implement process improvements to increase throughput and efficiency.
• Develop, implement, and continuously review operational policies and procedures.
• Provide detailed shift summaries to leadership and ensure seamless handoff of unfinished batches or priority prescriptions.
• Lead or support special projects as requested.

Staff Supervision & Performance Management

• Directly supervise pharmacy technicians and support staff.
• Facilitate and coordinate onboarding for new hires or transferred team members to ensure effective training and successful integration into assigned departments.
• Manage daily scheduling, shift assignments, cross-training, and workforce coordination.
• Review timecards and complete bi-weekly payroll processing.
• Evaluate employee performance; provide coaching, counseling, and corrective action as needed.
• Address attendance and performance concerns while promoting accountability and teamwork.
• Manage fatigue and productivity during daily operations.
• Communicate policy and procedures clearly and effectively to staff to include updates as they occur.
• Foster a culture that promotes high performance, engagement, morale, and staff retention.
• Support open communication between frontline staff and management.

Quality, Compliance & Customer Service

• Supervise prescription processing to ensure accuracy, safety, quality, and regulatory compliance.
• Monitor and report key performance indicators (KPIs), including but not limited to:
  • Scripts filled per hour
  • On-time shipment rate
• Report and escalate critical incidents (e.g., DEA discrepancies, temperature excursions, high-risk errors).
• Ensure compliance with operational standards and quality assurance requirements.
• Think critically and make sound decisions to maintain the highest level of customer service and operational excellence.
• Help handle after-hours urgent prescription needs.

Systems/Technical Support & Contingency Planning

• Partner with IT to provide technical support and troubleshooting for fulfillment operations.
• Serve as superuser for sorter machine and provide basic troubleshooting for automation and machinery.
• Support management of system failures, outages, inclement weather responses, and facility emergencies during assigned shifts.
• Make real-time operational decisions in the absence of senior leadership in accordance with company policy, procedures, and accepted practice. Know when to escalate issues to higher levels of management.

Knowledge, Skills, Abilities & Behaviors:

• Demonstrated experience reporting and analyzing key production metrics and operational performance data. Utilize data to drive performance improvements.
• Strong knowledge of distribution processes preferred in a pharmaceutical or medical supply environment is a plus.
• Significant knowledge of production, automation, or logistics workflows.
• Proven leadership ability to manage, coordinate, and motivate multiple team members across shifts.
• Excellent verbal and written communication skills.
• Exceptional organizational and time-management skills with the ability to prioritize in a fast-paced environment.
• Strong problem-solving and decision-making skills with a results-driven mindset.
• Demonstrated experience in process improvement and operational optimization.
• Ability to quickly identify issues, implement solutions, and influence change.
• Strong interpersonal skills with the ability to collaborate.
• Positive, team-oriented attitude with a commitment to accountability and high performance.

Physical Demands:

The physical demands described below are representative of those required to successfully perform the essential functions of this position. Reasonable accommodations may be made to enable individuals with disabilities to perform essential functions.

• Ability to bend, stoop, reach, walk, and stand for extended periods throughout the workday.
• Ability to perform occasional physical tasks involving light to medium exertion.
• Occasionally required to lift and/or move objects weighing approximately 10–50 pounds.
• Ability to reach, carry, handle, finger, grasp, and feel objects necessary to perform job duties.

Clinical Solutions Pharmacy is an equal opportunity employer, and all qualified applicants will receive consideration for employment without regard to race, color, religion, age, sex, national origin, disability status, genetics, protected veteran status, sexual orientation, gender identity or expression, or any other characteristic protected by federal, state or local laws.

Must be able to pass pre-employment criminal background check and drug screening process.