Customer Service Rep in Training - Port St Lucie, United States - HomeTeam Pest Defense

    HomeTeam Pest Defense
    HomeTeam Pest Defense Port St Lucie, United States

    1 month ago

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    Description

    Overview:

    At HomeTeam, we put people first.We make sure at HomeTeam you have the tools, support, and training needed to deliver a delightful experience to every customer. Our friendly, warm work environment means great work gets recognized and rewarded. If you take pride in going above and beyond to make a customer smile, you could be HomeTeams next all-star player.

    Apply in minutes from your mobile phone

    Responsibilities:

    Let us begin with the perks

    • Competitive pay $$ $33K to $35K Anually
    • No Weekends
    • Comprehensive benefits package including medical, dental, vision
    • TeleHealth Services
    • Company paid life & AD&D insurance
    • Pet Insurance
    • 401(k) plan with company match up to 6% $$
    • Employee Stock Purchase Plan $$
    • Paid Time Off and Holiday Pay $$
    • Employee discounts
    • Tuition reimbursement $$
    • Dependent scholarship awards $$
    • An opportunity to advance within the company
    • CSR Master Programs
    • A friendly work environment
    • Employee referral bonuses $$
    • The opportunity for professional growth and respect that comes from working for an industry leader

    As a HomeTeam Customer Service Representative, you can expect to:

    • Provide positive customer experiences that significantly affect the customers likelihood to continue to use and buy additional service from HomeTeam Pest Defense
    • The Customer Service Representative regularly communicates with internal and external customers of HomeTeam Pest Defense
    • Provide information to prospects and initiate new service
    • Answer questions, research problems, resolve issues, provide pricing (non-termite), schedule service(s) and provide closure for customers
    • Resolving customer problems with invoices and billing questions
    • Enter service-related notes in system software
    • Provide general marketing information to prospects and customers as requested
    • Conduct follow-up telephone calls with customers for re-treats, initial services, and current customers as directed
    • Print, distribute, and review service tickets for technicians

    Why HomeTeam?

    • HomeTeam is the #1 pest management company to homebuilders
    • Currently performs more the 2,000,000 services a year
    • The company has exclusive technology with its unique Taexx built-in pest control system during a homes construction
    • Pest Management Industry is growing and is a recession resistant line of business
    • HomeTeam is financially stable and growing as a subsidiary of Rollins, Inc., (NYSE: ROL), headquartered in Atlanta, GA.
    Qualifications:

    Minimum Requirements:

    • Must have 1 year of previous customer service experience
    • Entry level customer service skill and technique
    • Basic / entry level understanding of computers
    • Entry level skill on use of company telephone features and how to use them
    • Must be 18 years or older with a high school diploma or GED
    • Must successfully pass background and drug screening

    Physical Demands / Working Environment:

    • Candidates must meet physical job requirements and safely perform the job duties with or without accommodation

    HomeTeam is an Equal Opportunity/Protected Veterans/Individuals with Disabilities Employer