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    Medical Assistant - Waterford, United States - Yale New Haven Health

    Yale New Haven Health
    Yale New Haven Health Waterford, United States

    3 weeks ago

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    Description
    Overview

    To be part of our organization, every team member should understand and embrace the YNHHS Vision, support our Mission, and embody our Values. These core principles - integrity, patient-centered, respect, accountability, and compassion - should influence every aspect of our work as professionals on a daily basis.

    Delivers Clinical And Operational Support Services to enhance Patient Care and ensure smooth Patient Flow. Supports Administrative, Nursing, and Medical teams by carrying out various duties, such as coordinating patient care activities and providing direct patient assistance. Aims to optimize the quality and efficiency of patient care while upholding a secure and professional work environment.

    EEO/AA/Disability/Veteran

    Responsibilities
    • 1. Welcomes Patients and guides them to their examination or treatment area.
    • 2. Records Vital Signs (Tpr, Bp, Hgt/Wgt, Bmi) accurately. Updates medical history and patient medication records.
    • 3. Prepares patients, equipment, and rooms for procedures; supports during procedures. Notifies appropriate personnel of any changes in patient condition.
    • 4. Collects and labels specimens correctly (blood, urine, wound, etc.). Ensures prompt delivery of specimens to the laboratory. Retrieves chemotherapy drugs from the pharmacy and blood products from the blood bank.
    • 5. Maintains detailed records of medical instructions, treatments, prescriptions, phone calls, etc., in the electronic medical record system, including date and signature.
    • 6. Acts as a reference for unit staff on protocol requirements and sequencing for lab tests and X-ray procedures. Handles the delivery and return of diagnostic films (X-rays, scans).
    • 7. Logs all incoming and outgoing lab work/results, maintains in-house laboratory results, and organizes lab reports in the electronic medical record system.
    • 8. Accompanies patients to and from examination/treatment areas and facilities. Provides assistance with urinals, bedpans, or incontinence products. Stays with confused or disoriented patients.
    • 9. Manages equipment. Ensures equipment and examination rooms are cleaned and disinfected according to protocols. Reports equipment defects or damage to the engineering department.
    • 10. Tracks inventory in examination rooms, laboratory, and clinical areas. Places orders, records charges, and stocks all supplies necessary for the Cancer Center, including office, medical, and radiation oncology supplies.
    • 11. Handles patient phone inquiries, offering necessary information and instructions as prescribed. Supports office staff with appointment scheduling, confirmation, and other clerical tasks.
    • 12. Adapts to variable staffing needs of the Cancer Center by being flexible in assignments and work schedules when needed.
    • 13. Responds to critical situations following nursing standards and clinical policies.
    • 14. Meets set expectations for customer service, teamwork, resource utilization, and personal/professional development as specified in performance evaluations.
    • 15. Executes other tasks as delegated or instructed to ensure the smooth functioning of the department/unit.
    Qualifications

    EDUCATION

    High school diploma or GED required. Enrolled in or completed an accredited medical assistant training program. Knowledge of basic medical terminology is essential. BLS certification required.

    EXPERIENCE

    1-2 years of relevant experience as a Medical Assistant in a clinical environment is preferred; Proficiency in Phlebotomy is a plus; Proficient in computer usage.

    LICENSURE

    Current Medical Assistant Certification (American Association of Medical Assistants or National Healthcareer Association preferred) or completion within 1 year of hire.

    SPECIAL SKILLS

    Strong computer skills required; Exceptional organizational abilities and self-motivation necessary; Outstanding interpersonal and communication skills, ability to take direction from multiple sources, assess and prioritize tasks, and work both independently and collaboratively.

    YNHHS Requisition ID

    120148
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