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    • Client Service Director- Market Research - WorkFromHome - M3 Wake Research, Inc.

    M3 Wake Research, Inc.
    M3 Wake Research, Inc. WorkFromHome

    1 month ago

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    WorkFromHome
    Description

    Job Title: Client Services Director

    M3 Global Research, an M3 company, is seeking an experienced Client Services Director to join our Global Research division. We are the global leader in digital solutions in healthcare, working with a range of sectors including healthcare, life sciences, pharmaceuticals, biotechnology and charities.

    The role of the Director of Client Services is to drive and encourage higher client satisfaction from the account management team responsible for generating revenue from existing contacts and prospects. Key responsibilities include supporting maintenance of assigned accounts, actively networking within existing client contacts for new business/prospects, organizing client and internal kick off calls, and providing superior customer service by working with Project Managers and Research Managers to execute project specifications and deliver quality results to clients.

    We are looking for an individual who can take full ownership of individual revenue, GP and sales goals, understands research methods and methodologies, and speaks confidently when delivering a bid to a customer. The successful candidate will be able to provide an accurate weekly and monthly sales forecast, work collaboratively with internal teams, and maintain a healthy GP while driving client service.

    The salary for this position is estimated to be around $120,000 per year, based on industry standards and location.

    Key Responsibilities:

    • Support maintenance of assigned accounts by effectively managing contracts and up-sell/cross-sell opportunities
    • Actively network within existing client contacts for any new business/prospects
    • Organizing client and internal kick off calls, developing insightful proposals and delivering strategic sales communications
    • Consulting with clients on sample design and business issues
    • Provide superior customer service by working with Project Managers and Research Managers to execute project specifications and deliver quality results to clients
    • Resolving sales or delivery issues with client and Operations teams
    • Managing bid requests, and ensuring proper and timely delivery
    • Collaborating with partners and vendors to ensure seamless project execution
    • Act as the liaison between Sales and Project Managers on all projects
    • Light travel (possibly with a sales VP) to support onsite client visits as well as earn and develop business by presenting capabilities
    • Maintaining personal quota while delivering on the above

    Qualifications:

    • Uses the CRM (HubSpot) proficiently to log all sales activity – calls, bids, meetings. Updates contact and company information as required. Able to correctly move a project through the deal cycle and manages pipeline using HubSpot. Produces, maintains and disseminates to internal teams well written, informed Account Plans.
    • Takes full ownership of individual revenue, GP and sales goals. Is able to provide an accurate weekly and monthly sales forecast when requested to.
    • Understands research methods and methodologies. Comprehends client objectives and can offer guidance around the service/product options available to our clients. Speaks confidently when delivering a bid to a customer. Proactively advises clients on Compliance.
    • Works collaboratively with each of the other internal teams to the benefit of our client. Drives client service whilst also maintaining a healthy GP. Proactively handles critical client conversations and supports Operations in project delivery

    Benefits:

    • Health and Dental
    • Life, Accident and Disability Insurance
    • Prescription Plan
    • Flexible Spending Account
    • 401k Plan and Match
    • Paid Holidays and Vacation
    • Sick Days and Personal Day
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