- Ensures that each Guest receives outstanding Guest Service by providing a Guest friendly environment which includes greeting and acknowledging every Guest, maintaining outstanding standards, solid product knowledge and all other components of Guest Service.
- Empowered to guarantee total guest satisfaction, display hospitality and professionalism to our guests at all times, take pride in representing AURO Hotels professionally with our guests and assuring that all transactions with guests are handled in a legal and ethical manner.
- Understands and apply all property safety and security procedures to maintain a secure and safe environment for associates and guests at all times. In the event of an accident or emergency, gets medical attention if necessary and contacts the GM or Human Resources immediately.
- Maintains a favorable working relationship with all company associates to foster and promote a positive working environment.
- Display friendly attitude greeting and seating guests. Seat and present guest with clean menus. Seat all stations equitably assuring equal distribution of parties.
- Keep reception area clean and neat.
- Know locations of all outlets and services.
- Answer phone properly and promptly giving name of restaurant and identifying self.
- Be familiar with menu items and daily specials, including basic knowledge of food and ingredients.
- Assist guests in finding rooms, conference rooms, meeting rooms and banquets when necessary.
- Know what is happening on property in order to assist guests as needed.
- Assure smooth transition at shift change remaining on duty until relief is present.
- Collect and inspect all menus, discarding all worn ones and then replacing them.
- Strong menu knowledge about the offerings in the restaurant(s).
- Keep Reservation Book up to date and accurate at all times
- Responsible for the use of a bank when needed.
- Be flexible, reliable and available for scheduling due to business demands.
- Assist with bussing tables, pouring water and resetting tables as needed
- Assist managers as necessary with light administrative responsibilities.
- Complies with Company Standards of Service as outlined for AURO Hotels.
- Projects a favorable image of AURO Hotels to the public at all times.
- Performs all duties and responsibilities in a timely and efficient manner in accordance with established company policies and procedures to achieve the overall objectives of this position.
- Treats guests, vendors, customers and co-workers with professionalism and respect at all times.
- Completes Departmental, AURO Hotels and Brand standards training as assigned.
- Maintains a clean and neat appearance at all times.
- Must be able to work flexible work hours/schedule including evenings, weekends and holidays.
- Nothing in this job description restricts management's right to assign or reassign duties, work hours and/or responsibilities for this job at any time.
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Description
We are looking for a Host to join our World class team at the Roost Restaurant and provide excellent customer service to our restaurant guests A Host is to greet guests with warm hospitality and insure smooth operation so the guests receive a high level of service from all restaurant associates.If you're interesting in kickstarting your career in the hotel industry, we'd like to meet you. Ultimately, you will ensure a pleasant and comfortable experience for our guests during their stay with us.
Major Responsibilities
The above statements are intended to describe the general nature and level of work being performed by people assigned to this classification. They are not to be construed as an exhaustive list of all responsibilities, duties, and skills required of personnel so classified. All personnel may be required to perform duties outside of their normal responsibilities from time to time, as needed.
Qualifications
To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. The requirements listed above are representative of the knowledge, skills, and/or abilities required. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.
Experience/Education
High school diploma or general education degree or equivalent combination of education and experience preferred.
Certificates & Licenses
Valid State Driver's License (anyone driving a Company vehicle or required to drive as a part of their job); Others required by Brand Standard and/or State Law.
Computer Skills
As required by Brand Standard and Company standards
Language Ability
Ability to speak effectively with customers and/or associates. Ability to write clearly and legibly.
Math Ability
Able to perform basic math problems.
Reasoning Ability
Ability to solve basic problems and/or know when it is necessary to get a manager to assist in problem solving.
Work Environment
The work environment characteristics described here are representative of those an associate encounters while performing the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions. Work for this position is usually performed in a climate-controlled environment. However, the associate may be required to work outside in extreme heat, cold, rain, wind or inclement weather as the demands of the position so dictate.
Physical Demands
The physical demands described here are representative of those that must be met by an associate to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions. The associate is occasionally required to sit, climb or balance and stoop, kneel, or crouch. The associate is occasionally required to lift up to 40 pounds. The associate is constantly required to walk and work with hands and arms up to several hours at a time. While performing the duties of this job the associate is constantly required to use their vision to perform an activity such as but not limited to determining the accuracy, neatness, attention to detail, and thoroughness of the work assigned. They are also constantly required to talk and/or hear.
