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- Respond to all email, phone, and text leads with a sense of expediency while remaining customer focused and personable.
- Provide information and marketing material to leads, along with other important selling points of each community.
- Qualify each lead based on stated needs and determine best community and/or floor plan fit via strong understanding of all current and future communities.
- Provide consistent follow-up to online lead with the goal setting an appointment with the Onsite Sales Counselors, including outbound calling and prospecting.
- Maintain relationships with realtor partners through monthly follow up.
- Utilize multiple lead management software systems daily including:
- Utilize and update internal OSSCR tool (Online Sales Specialist Community Resource) with relevant community details.
- Track and report relevant lead activity as it relates to appointments, sales and closings.
- Provide additional communication to leadership as the voice of the customer for trends, requests, and response to marketing.
- Decision Impact: Individual
- Department Responsibility: None
- Budgetary Responsibility: No
- Direct Reports: No
- Indirect Reports: No
- Minimum High School Diploma or equivalent.
- Bachelors Degree in Marketing, Business or related field preferred.
- Real Estate License as required by local/state requirements.
- Related Functional Experience: Minimum 2 years professional experience in a Sales or Marketing role.
- Proven email and phone communication skills.
- Sales contact / lead management database experience.
- Experience in new home construction industry is a plus.
- Strong organizational and planning skills.
- Maintain focus while working in an unstructured environment with nominal supervision.
- Ability to multi-task and pivot as needed.
- Effective time management skills.
- Must be able to learn and follow a proven sales process.
- Ability to work cross functionally across departments to provide answers to customer inquiries.
- Minimum Degree in Marketing, Business or related field
- Real Estate license may be required for certain states.
- Related Functional Experience: Minimum of 2 years of professional experience in marketing or sales.
- Proven email and phone communication skills
- Customer-focused and personable
- Sales contact/lead management database experience
- Solid organizational and planning skills
- Maintain focus while working in an unstructured environment with nominal supervision
- Ability to multi-task and manage time well
- Must be able to learn and follow proven sales process
- Experience in home building industry a plus.
Online Sales Specialist - Bonita Springs, United States - PulteGroup
Description
PRIMARY RESPONSIBILITIESConsumer and Realtor Experience:
Lasso - OSS specific CRM
Podium - Texting Platform
BombBomb - Video Messaging Platform
Microsoft Dynamics/D365 - Company CRM
We are an equal opportunity employer and all qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity or expression, pregnancy, age, national origin, disability status, genetic information, protected veteran status, or any other characteristic protected by law. We will provide a reasonable accommodation to a qualified applicant with a disability that will enable the individual to have an equal opportunity to participate in the application process and to be considered for a job.
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Pulte Homes of Minnesota is an equal employment opportunity/affirmative action employer.
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