- Meets budgeted sales targets.
- Sets controllable cost targets.
- Meets controllable cost targets.
- Develops (with DM) and executes a local store marketing plan (promoting Wendy's in the community) in response to market conditions such as competitor pricing and other competitor activities.
- Responds to competitor activities aimed at diverting store business.
- Develops and executes plan to improve sales and profits.
- Sets store budget goals monthly.
- Meets monthly budget goals.
- Communicates anticipated variances to the District Manager.
- Develops appropriate time definite plans to resolve unfavorable trends in controllables, Q.S.C., sales and profits.
- Reviews, analyzes and communicates budget, P&L information to staff and manager.
- Determines crew staffing requirements and ensures co-manager hires crew in advance of need.
- Ensures and maintains adequate bench strength in management team.
- Ensures co-manager has adequate crew depth for each shift.
- Utilizes W.O.T.C. program.
- Maintains process for handling applications and files.
- Trains store personnel (management and crew) to execute procedures for preparation and serving of quality products.
- Talks with customers during walk-throughs and when off-line to determine product and service quality.
- Resolves customer complaints within 24 hours of receipt.
- Takes service times and determines efficiency.
- Trains store personnel to respond promptly to customer needs.
- Trains store personnel in customer courtesy.
- Trains store personnel to solicit feedback to determine customer satisfaction.
- Trains store personnel to maintain store cleanliness during shifts.
- Writes store cleaning plan.
- Executes cleaning plan through delegation to the management team.
- Achieves above satisfactory Q.S.C. scores consistently.
- Trains store personnel to execute new products to company standards.
- Trains store personnel in company standards (Quality, Service and Cleanliness), as these standards are modified by operational changes.
- Orients new managers and crew to the store.
- Writes and manages a development plan for each manager based on position descriptions.
- Manages Crew Orientation and Training process.
- Promotes high-performing crew members to available crew leader and shift supervisor positions.
- Trains managers in the use of store ""systems"" for Q.S.C. and cost controls.
- Trains managers to identify problems and develop alternative solutions.
- Trains and develops managers on Managing Better Shifts skills.
- Provides leadership and mentoring training to management team.
- Meets or exceeds the 80% Q.S.C. level.
- Conducts own informal Q.S.C. inspections.
- Manages production labor control and food cost control using flowcharts, ""build-to"" system, and store schedule and positioning system.
- Monitors and manages store inventory levels to ensure product/item availability (ordering is responsibility of Assistant Manager).
- Analyzes weekly P&L; reviews with the management team.
- Holds weekly manager meeting.
- Sets store priorities, incorporating store and area objectives.
- Writes and executes store plans (based on priorities agreed-upon with the DM); includes responsibilities delegated to other managers.
- Identifies, evaluates and responds appropriately to labor efficiency problems.
- Maintains, modifies as necessary, and utilizes store systems to provide consistent operations and customer satisfaction.
- Establishes realistic and meaningful daily operational goals for management and staff.
- Follows procedures as outlined in the Operations Manual and other company manuals.
- Maintain safe working conditions in the store as outlined in company policies and procedures.
- Follows company policy for cash control and security.
- Reports accidents promptly and accurately.
- Follows procedures for resolving operational problems indicated by Health Department Inspectors.
- Manages employee files and time cards strictly in accordance with policies.
- Manages shifts effectively using guidelines within ""Managing Better Shifts"" or similar checklist.
- Complies with EEO and Labor Law requirements.
- Ensures managers understand and adhere to Policies and Procedures.
- Maintains maximum variance .25% between reported and actual.
- Submits paperwork on a timely basis.
- Responds promptly to customer comments.
- Conducts exit interviews as required by area procedures.
- Trains crew and management to perform scheduled cleaning and maintenance of equipment (Preventative Maintenance Program).
- Calibrates equipment (as trained by maintenance technician).
- Follows procedures for reporting maintenance problems; tracks progress to completion.
- Uses consistent practices in managing performance problems with managers and crew (Interaction Management).
- Manages crew and management in a manner which maximizes retention (reducing turnover).
- Conducts manager meetings to facilitate communication with management and crew; sets priorities.
- Manages grievance process; communicates process to the crew.
- Conducts management performance reviews on a timely basis.
- Takes appropriate corrective action in response to performance problems of crew and management.
- Wendy's operating systems and procedures.
- Wendy's policies and procedures.
- P&L analysis and corrective measures.
- Supervisory practices.
- Planning and budgeting.
- Interviewing practices.
- Training and development practices.
- College degree or equivalent experience in operations.
- Must be able to perform all restaurant operations positions/functions
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General Manager - Willard - Carlisle Restaurant Group
Description
Willard, OHStatement of Purpose:
The General Manager is responsible for executing the store plan to achieve established standards, sales, local marketing programs and profits.
ACCOUNTABILITIES:
Sales and Profits:
EMPLOYMENT STANDARDS:
Knowledge
1. 1-2 years management / operations experience in the restaurant industry.
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General Manager
Only for registered members Mansfield
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General Manager
Only for registered members Tiffin
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General Manager
Full time Only for registered members Galion
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General Manager
Only for registered members Fremont, OH
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General Manager
Only for registered members Huron
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General Manager
Full time Only for registered members Fremont
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General Manager
Only for registered members Mansfield, OH
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General Manager
Only for registered members Ashland, OH
-
General Manager
Only for registered members Mansfield
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General Manager
Only for registered members Galion, OH
-
General Manager
Only for registered members Mansfield
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General Manager
Only for registered members South Shore Marine, Huron, OH, US
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General Manager
Only for registered members Tiffin, OH
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General Manager
Only for registered members Knight Pkwy Mansfield, Ohio, United States
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General Manager
Only for registered members Milan Rd, Sandusky, OH,
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Assistant General Manager
Only for registered members Shelby, OH
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General Manager in Training
Only for registered members Norwalk
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Store General Manager
Only for registered members Ashland, OH
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Assistant General Manager
Full time Only for registered members Galion
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Assistant General Manager
Full time Only for registered members Fremont
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Store General Manager
Only for registered members Tiffin, OH