Service Specialist - Grand Rapids, United States - Kion Group AG

Description

The Solutions Consultant will work with Customer Service, Sales and other Dematic departments to prepare safe, creative, and competitive estimates for all aspects of services offered including: Audits, Preventative Maintenance, Remote Support, Proactive Services, Digitalization, Training, etc.

related to Dematic and non

• Dematic equipment using established estimating tools, processes and automation.

Working cross-functionally will require strong communication and collaboration skills, as well as a team-focused mentality. This employee can be based near any Dematic location in the USA.


What we offer:
Career DevelopmentCompetitive Compensation and BenefitsPay TransparencyGlobal Opportunities

Learn More Here:
provides equal employment opportunities to all employees and applicants for employment and prohibits discrimination and harassment of any type without regard to race, color, religion, age, sex, national origin, disability status, genetics, protected veteran status, sexual orientation, gender identity or expression, or any other characteristic protected by federal, state or local laws.

This policy applies to all terms and conditions of employment, including recruiting, hiring, placement, promotion, termination, layoff, recall, transfer, leaves of absence, compensation and training.

The base pay range for this role is estimated to be $45,000 - $97,000 at the time of posting. Final compensation will be determined by various factors such as work location, education, experience, knowledge, and skills.


Tasks and Qualifications:
This is What You Will do in

This Role:
Completes estimates and proposals for servicesCoordinates with Customer Service team (or other department entities) as needed to complete estimatesPerforms reviews of service requests which may also include customers' standards specification and other documentation to determine requirementsSupports sales staff in preparing for and/or facilitating customer conversations related to service offerings; may perform pre-sales support activities as neededHelp generate the scope of work for services affecting our existing customersProvide assistance to estimating team through analysis, investigation, and coordination of information to support their effortsPrepares weekly status reports on all project activitiesPerforms full range of standard work for the professional fieldRefers complex, unusual problems to othersProvide general guidance or training to support and/or professional staffIdentifies and resolves more complex problems and applies problem-solving skills in order to deal with most situationsTravel 10% to customer sites/Dematic locationsWhat We are

Looking For:
BS/BA in related discipline preferred or advanced degree5-8 years of successful experience in related field. Advanced degree may be substituted for experience, where applicable.


Microsoft Office:

Word/PowerPoint/Excel (including Pivot Tables)Salesforce / SAP / AutoCAD / Maestro experience is preferredDemonstrates and applies a broad knowledge of field of specialization through successful completion of moderately complex assignments.

Successfully applies complex knowledge of fundamental concepts, practices, and procedures in area of specialization.
Demonstrates knowledge of organization's business practices and issues#LI-BG1#J-18808-Ljbffr