Systems Engineer - Waltham - Evolv Technology

Description

The Elevator Pitch

Do you have a keen sense of problem-solving and enjoy troubleshooting technical issues with real-time systems and cloud-connected platforms? Do you have a strong background in LTE and Wi-Fi networking as well as software coding or scripting? Do you enjoy a job where every day brings something new, and your efforts directly improve the product by uncovering disguised tricky issues, developing new capabilities, or suggesting ways to improve product reliability and user experience? Do you thrive as a key team player in building/defining automation, building relationships with efficient handoffs/communication, and helping drive development roadmaps?

Evolv's Research & Development group is seeking a visionary and hands-on Systems Engineer – Iot/Networking to join the Systems Engineering team.

In this role you will:

• Monitor and support IoT cloud connectivity of Evolv products.
• Design and build secure remote access mechanisms.
• Define firewall/routing and other network management for Evolv products and subsystems.
• Interact with IoT telecommunication service providers and hardware vendors when needed for design or troubleshooting.
• Detect and help mitigate data overages.
• Develop solutions to improve performance in locations that may be subject to poor
• LTE signal coverage or Wi-Fi network congestion.
• Recommend and qualify software/firmware/configuration updates for routers handling IoT and Wi-Fi connectivity.
• Develop optimized configuration and firewall settings.
• Coordinate with other Evolv teams to develop rollout plans.
• Troubleshoot day-to-day IoT connectivity problems to root cause in LTE, portal, AWS, device hardware, software, or some combination thereof.
• Collaborate with Customers and Evolv teams on solutions for locations or applications that may have unique network challenges.
• Identify performance trends to provide continuous improvement for the Evolv fleet of products and growing customer base.

Success in the Role: What key outcomes and milestones will you be expected to achieve in your first year?

In the first 30 days, you will:

• Become an integral team member and get up to speed on who's who in Engineering, Tech Support, and Field Service
• Learn how Evolv Express and eXpedite products work with a focus on cloud and tablet connectivity.
• Learn MyEvolv Portal tools for Field Service support.
• Attend weekly Engineering/Service Activity Review meetings.
• Learn to remotely connect to router devices through manufacturer management portals.
• Learn to connect to IoT telecommunication service provider's management portals.

Within 3 months, you will:

• Review and document the current configuration states across multiple products.
• Address intermediate connectivity issues for at least one existing customer.
• Begin identifying risks and opportunities for improvement in current systems and expanding geographical and vertical markets.
• Document and prototype secure remote connectivity using Generic Routing Encapsulation (GRE)/Internet Protocol Security (IPSec) tunnels.
• Collaborate with product and engineering leadership to align goals and priorities.

Within 6 months, you will:

• Deploy the GRE/IPSec solution for remote connectivity to products.
• Implement recommended updates to firewall rules and routing within Evolv products.
• Address intermediate connectivity issues for at least one existing customer.

By the end of the first year, you will:

• Establish a well-defined process for qualifying changes to be implemented in the field and/or manufacturing.
• Lead cross-functional technical initiatives to improve performance, cost, and customer experience.
• Serve as the technical authority for Networking, IoT and Wi-Fi related decisions, balancing innovation with maintainability, cost, and performance.
• Deliver measurable improvements in system scalability, reliability, and modularity.
• Foster a culture of technical excellence, mentorship, and continuous improvement across the engineering and support organizations.
• Define or create tools to facilitate monitoring key Networking, IoT and Wi-Fi performance metrics.

The Work: What type of work will you be doing? What assignments, requirements, or skills will you be performing on a regular basis?

• Understand communication processes between Evolv products and the cloud to improve robustness.
• Strengthen the connectivity between Evolv systems and peripheral tablet devices while simplifying from a user perspective.
• Develop problem solving acumen by using critical thinking, log parsing, logical reasoning, problem solving, curiosity, and diagnostics tools to unravel technical field issues.
• Communicate effectively with Technical Support, Field Service, Software Engineers, Hardware Engineers, as well as customers.
• Recognize and exploit opportunities to make the field service issue resolution workflow more efficient and effective by placing tools, automation and process where needed.

What is the leadership like for this role? What is the structure and culture of the team?

You will be joining the Systems Engineering Team, reporting to a Senior Software Systems Engineer, within Evolv's larger R&D team of 70. This team embodies our core value "Be bold, stay curious", encouraging team members to challenge assumptions, explore new ideas and continuously learn. You'll be part of a team which values open communication, cross-functional collaboration, and a growth mindset. You will work directly with software and electrical engineers, the Product team, and interface very closely with the Support and Field Service organization.

Where is the role located?

This is an onsite role based at Evolv Headquarters in Waltham, Massachusetts. As a member of the Engineering team, we expect you to come into the office daily, but we understand that things come up; you can work remotely from time to time. We expect anticipated travel to customer sites to be 15%, at minimum.

What is the salary range?

The base salary range for this full-time position is $119,000- $191,000. In addition to base salary, this role offers a competitive target bonus, equity, and a comprehensive benefits package. This range reflects our commitment to pay transparency and equity, in alignment with applicable state laws. Our compensation ranges are determined based on factors such as role, level, location, market benchmarks, and internal equity. The posted range represents the good faith estimate of what we expect to pay for this role across U.S. locations. Actual compensation within the range will be based on the candidate's skills, experience, education, and geographic location.

In accordance with state and local pay transparency laws—including those in California, Colorado, Massachusetts, New York, New Jersey, and others—we disclose salary ranges in all job postings and provide additional information upon request.

During the hiring process, your recruiter will share:

• The specific salary range for your location
• A general overview of our benefits and equity offerings
• Insight into how compensation decisions are made and factors that influence starting pay

We are committed to fair pay practices, and we regularly review our compensation programs to ensure they are competitive, equitable, and aligned with our values.

Benefits:

At Evolv, we're on a mission to help make public spaces safer through innovative security technology. So, we're looking for future teammates who embody our values, people who:

• Do the right thing, always
• Put people first
• Own it
• Win together; and continue to
• Be bold, stay curious.

Our Benefits Include:

• Equity as part of your total compensation package
• Medical, dental, and vision insurance
• Health Savings Account (HSA)
• A 401(k) plan (and 2% company match)
• Flexible Paid Time Off (PTO)- take the time you need to recharge, with manager approval and business needs in mind
• Quarterly stipend for perks and benefits that matter most to you
• Tuition reimbursement to support your ongoing learning and development
• Subscription to Calm

Evolv Technology ("Evolv") is an Equal Opportunity Employer and prohibits discrimination and harassment of any kind. We welcome and encourage diversity in the workplace, and all employment decisions are made without regard to race, color, religion, national, social or ethnic origin, sex (including pregnancy), age, disability, HIV Status, sexual orientation, gender identity and/or expression, veteran status, or any other status protected by law in the locations where we operate. Evolv will not tolerate discrimination or harassment based on any of these characteristics.

Evolv is committed to offering an inclusive and accessible experience for all job seekers, including individuals with disabilities. If you need a reasonable accommodation as part of the job application process, please connect with us at Evolv participates in E-verify for all employees after the completion of Form I-9.