Automotive Facilities Inspector, G-16 and Various Languages or Trainee 1/2 - Erie County, United States - Motor Vehicles, Department of

Description

Duties Description An Automotive Facilities Inspector Trainee investigates and seeks resolution of consumer complaints involving automotive services and periodically inspects service providers for licensure compliance.

• Obtains information concerning consumer complaints by reviewing complaint file, interviewing complainant, and soliciting third-party information.
• Obtains and evaluates respondent's version of the events under dispute.
• Examines vehicle and components to determine the nature, extent and necessity of work performed, using appropriate test equipment and disassembling portions of vehicles.
• Examines invoices, bills of sale, purchase orders and related documents to determine whether the quality and type of repair or maintenance work and related charges conform with written estimates and work orders.
• Acts as mediator between consumers and automotive facilities in cases where no illegality is uncovered.
• Gathers, labels and prepares evidence.
• Prepares narrative case reports of findings and makes appropriate recommendations regarding actions to be taken.
• Testifies at administrative hearings and may make recommendations to the hearing officer concerning appropriate restitution.
• May serve as an expert witness at court proceedings.
• Conducts original inspections and periodic program audits of licensed or regulated automotive facilities to ensure compliance with all applicable laws, rules and regulations.