Team Leader - Waverly - H&R Block

    H&R Block
    H&R Block Waverly

    2 days ago

    $40,000 - $80,000 (USD) per year *
    Description

    Overview

    Join to apply for the Team Leader role at H&R Block.

    At H&R Block, we believe in the power of people helping people. Our defining purpose is to provide help and inspire confidence in our clients, associates, and communities everywhere. We strive for a high performing, connected culture where everyone belongs. We are focused on innovation, client experience, and sustainable growth as part of Block Next, a multi-year transformation to elevate how we work, serve, and lead in our industry.

    If you embrace challenges as opportunities and want to make a meaningful difference where you live, work, and play, our door is always open.

    Responsibilities

    • Provide leadership to a customer-centric team of associates and accelerate seasonal tax business by managing a single H&R Block tax office.
    • Serve as the front-line manager to develop tax office associates, deliver an outstanding client experience, and achieve office growth objectives.
    • Act as a knowledgeable resource on tax topics and products for associates; build client relationships that strengthen over time.
    • Lead daily team activities to ensure work is completed on time with attention to quality, priorities, and goals.
    • Train and coach associates to execute Service Standards and recognize outstanding contributions.
    • Lead daily team meetings and communicate essential information to tax office associates.
    • Create associate work schedules and ensure accurate timekeeping and overtime management.
    • Prepare tax returns as required and support ongoing tax knowledge and compliance.
    • Conduct timely performance reviews and partner with the Associate Relations Center to address performance concerns.

    Qualifications

    • Prior experience in a customer service, shift leader, or similar role.
    • Experience supervising or managing people.
    • Successful completion of the H&R Block Tax Knowledge Assessment or Income Tax Course* (if preparing tax returns).
    • Annual continuing education and ability to meet IRS and applicable state requirements.
    • Computer proficiency with MS Office and ability to work independently with minimal supervision.
    • Strong customer-centric mindset, adaptability, and resilience; flexible schedule as needed by business.
    • High school diploma or equivalent (or higher).

    Benefits

    • Wellbeing program and health resources, including Health Advocate and Wellbeing (BetterYou).
    • Neurodiversity and caregiver support.
    • Discounts on everyday items and services.
    • Medical coverage, 401k, and Employee Stock Purchase Plan (eligibility applies).
    • More benefits details at

    About the Community

    H&R Block is an equal opportunity employer that values diversity and inclusion. We foster a connected culture where trust, care, and collaboration help everyone belong.

    If youre looking to make an impact, H&R Block is the place for you.

    #J-18808-Ljbffr
    * This salary range is an estimation made by beBee

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