- Advises and makes recommendations through the Regional Manager (who advise the VP of Housing Services) regarding housing facility goals, objectives, programs, procedures, and policies
- Reviews, implements and upholds all policies in HUD Handbook and Manager's Administrative Procedures (M.A.P.), as well as all general UCH policies, procedures and manuals
- Exercises judgment and decision-making authority as required, to the ultimate good of the facility and of UCH
- Leases apartments once individuals have been approved, with respect to interviews, certifications and move-in paperwork for all new residents
- Completes certification for new residents and recertification all current residents on an annual basis or 120 days before move-in, including background check; verifications of citizenship, DOB, income, assets, medical expenses from last 12 months; and utilizing set formula to determine rate of rent
- Maintains a strong waiting list of potential applicants, communicating frequently with those currently on the list
- Collects and reconciles rent each month, deposits into bank using check scanner and internal software, prints receipts
- Manages monthly accounting process including: Office Duties; Reconciles invoices/bills from each assigned property; Codes invoices/bills according to department; Monitors paid/outstanding status; Utilizes voucher stamp and account number appropriately to process invoices for payment
- Issues all legal notices and evictions for lease violations as necessary
- Develops and manages annual operating and capital budgets for property in cooperation with the Regional Manager
- Prepares and submits HUD Special Claims and vouchers
- Prepares and submits Reserve for Replacement requests to HUD
- Prepares and submits all reports and data required by the Central Office and the Department of Housing and Urban Development, following Enterprise Income Verification (EIV) guidelines
- Coordinates with vendors/contractors as needed to resolve advanced maintenance issues or concerns
- Maintains a good working relationship with all UCH staff, vendors and suppliers
- Maintains all offices in good order and proper organization
- Files all paperwork appropriately
- Orders all office and maintenance supplies
- Maintains open communication with Regional Manager and HUD
- Requests guidance and training from Regional Manager as needed
- Assists staff with other basic administrative and receptionist duties
- Remains available to address after-hours situations/concerns
- Attends all meetings as well as sits on various committees as required
- Completes other duties as assigned
- Follows all appropriate safety and security guidelines, procedures and protocol for residents in the Dementia Special Care Unit
- Maintains appropriate, effective communication with residents, and with residents' family or other significant relationships
- Participates in relevant educational and training activities as appropriate
- Special Activities/Attributes--Participates in special activities as required (i.e., safety committee; mentoring/orientation/new hires; etc)
- Oversees the recruiting and management of property staff
- Supervises and maintains successful working relationships with all employees
- Reviews and implements policies set-forth in Employee Handbook and the Personnel Policy/Practice Manual
- Reviews staff Time Sheets for accuracy
- Manages payroll process and records time-off
- Timely submits forms to the HR department
- Works with Regional Manager on concerns with staff work performance, including corrective action
- Understands and upholds Corporate Compliance and HIPPA
- Understands and upholds Fair Housing laws
- Understands and upholds the Affirmative Fair Housing Marketing Plan (AFHMP)
- Maintains 95% to 100% occupancy rate
- Markets vacancies to the general public
- Prepares and submit monthly Manager/Marketing Reports
- Stays informed with events in surrounding community
- Performs community outreach and general public relations
- Cooperates and maintains good working relationships with Federal, State, local service organizations and community partners (i.e., health agencies, etc.)
- Oversees booths at relevant health fairs, etc.
- Maintains a professional working relationship between staff, applicants, guests, residents and their family
- Thoroughly explains the program to new, incoming residents
- Implements the Resident Satisfaction & Valuation Program (RSVP) and responds to resident concerns in a timely manner, obtaining guidance from Regional Manager as necessary
- Encourages the formation of a Resident Association and the development of social programs for the residents
- Coordinates with Activities Director, Service Coordinator, other outside sources to plan activities for residents
- Maintains a monthly newsletter and calendar, creating and posting notices to residents
- Plans and conducts resident meetings
- Oversees the maintenance of the property's assets
- Supervises maintenance and janitorial employees to ensure that the property is in good working order
- Receives and maintains a "Service Request" system and generates work order requests for repairs and maintenance of apartments, common spaces, structures and grounds, with a response time of 24 hours
- Purchases all materials and supplies necessary for maintenance projects after seeking for competitive pricing and proper approval for expenditures
- Negotiates all necessary maintenance contracts, with the approval of the Regional Manager
- Maintains and secures an inventory of supplies necessary for regular operation
- Frequently inspects property for proper maintenance and cleanliness, including but not limited to: all common areas, offices, grounds and parking lot
- Performs apartment inspections on a yearly basis
- Ensures that units are ready for move-in
- Oversees reasonable accommodations in the apartments as necessary
- Develops and implements emergency procedures and evacuation plans
- Maintains a good working relationship with the local Police and Fire departments
- Maintains contacts for emergencies, including voice mail or an answering service and providing emergency contact numbers to the residents, police, fire department and emergency medical facility
- Maintains communication between residents, families, during/after emergency situations
- Upholds emergency maintenance procedures, including immediately responding major problems/failures in the building, ensuring the safety of residents and staff, and coordinating with local authorities and emergency response personnel as necessary; Once the situation has been rectified, completes and submits work orders, incident reports, telephone calls to the Regional Manager, insurance agents, etc, as soon as possible
- Performs all other duties as assigned or directed
- Management Skills - Ability to organize and direct oneself and effectively supervise others.
- Coaching and Development - Ability to provide guidance and feedback to help others strengthen specific knowledge/skill areas.
- Interpersonal - Ability to get along well with a variety of personalities and individuals.
- Presentation Skills - Ability to effectively present information publicly.
- Communication, Oral - Ability to communicate effectively with others using the spoken word.
- Communication, Written - Ability to communicate in writing clearly and concisely.
- Organized - Possessing the trait of being organized or following a systematic method of performing a task.
- Analytical Skills - Ability to use thinking and reasoning to solve a problem.
- Problem Solving - Ability to find a solution for or to deal proactively with work-related problems.
- Decision Making - Ability to make critical decisions while following company procedures.
- Education: High School Graduate or General Education Degree (GED): Required
- Experience: Two (2) years of business office experience
- Computer Skills: Must be able to proficiently operate a computer, the Internet,Microsoft Office, other relevant software,and basic office equipment; Must be adept at using HUD and internal accounting software
- Certifications & Licenses: Certified Occupancy Specialist (COS) certification a plus; Must have a valid driver's license
- Other Requirements: Prior experience with subsidies, HUD policies, Section 8, Section 236, EIV, and/or tax credits highly desired; Must have strong interpersonal skills and ability to resolve interpersonal challenges and conflicts; Must exhibit a high degree of concern for and patience with others, especially elderly individuals; Must be able to communicate in English and read/interpret documents, instructions, etc, such as procedure manuals, HUD handbooks and schedules and notices; Must be able to write routine reports and correspondence; Must be able to add, subtract, multiply, and divide, using whole numbers, common fractions, and decimals; Must have strong problem-solving skills; Must be highly organized, detail-oriented, flexible and adaptable and able to multitask; Must be able to adhere to all terms and conditions set forth in the United Church Homes Employee Handbook
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Housing Manager- South Haven Woods
1 week ago
United Church Homes, Inc. Bedford, United StatesCommunity Name: · South Haven Woods · The Housing Manager position is responsible for managing the operations, leasing activity, renewals, collections, financial reporting, supplies, and communications of the assigned senior living community, while maintaining a high level of c ...
Housing Manager- South Haven Woods - Bedford, United States - United Church Homes, Inc.
Description
Community Name:
South Haven Woods The Housing Manager position is responsible for managing the operations, leasing activity, renewals, collections, financial reporting, supplies, and communications of the assigned senior living community, while maintaining a high level of customer service with all residents and potential customers.Essential Functions Statement(s)
Competency Statement(s)
Skills & Abilities
We're an equal opportunity employer. All applicants will be considered for employment without attention to race, color, religion, sex, sexual orientation, gender identity, national origin, veteran or disability status.