Senior ServiceNow Developer - Washington, United States - Acuity

Acuity Washington, United States

3 weeks ago

Description

Overview:

Acuity Inc. is growing We are looking to staff Senior ServiceNow Developers supporting to one of our premier federal clients.

Acuity is focused on building cutting edge, functional applications for many government agencies. We are a team of doers with a bias towards action and have a proven track record of implementing innovative technology solutions to solve complex challenges. Our team believes in the importance of usability, user experience (UX), and design within our applications. We seek to break the stereotype of clunky government applications. We use modern design and project management tools such as rapid prototyping and agile development methodologies to build and customize solutions that are easy to use and effective at meeting their business objectives. We think of the applications we have developed as products and work to ship those products in months instead of years.

Only candidates residing in DC, MD or VA will be considered per this government customer.

Responsibilities:

The Sr. ServiceNow Developer position requires the candidate to take the lead in identifying, refining, organizing, documenting and implementing business processes for the Department of State. This individual will collaborate directly with the customer and other subject matter experts to develop or re-engineer processes.

Provides application support for the configuration, customization, and administration of the ServiceNow Configuration Management Database (CMDB)
Provides expert advice on the ITSM Product Suite, including Incident Management, Problem Management, Change Management, and relationships of these applications to the CMDB
Provides application support for the configuration of platform capabilities to include Knowledge Management, Service Request Management, and Service Portal
Deploys core functionality in an out-of-the-box ServiceNow system
Generates workflows and integrations with the latest ServiceNow technologies
Generates Automated Test Framework (ATF) tests associated with code produced
Works as part of an agile scrum team, supporting story point estimation, managing stories through their lifecycle, and actively participating in agile ceremonies
Handles multiple tasks by prioritizing based on client need and ensuring quality standards and work performance
Works as part of a team on client engagements
Quickly adapts to dynamic customer environments and adjusts their processes to foster innovation

Qualifications:

Bachelors degree from an accredited college or university, preferably in a related field
Minimum of four (4) years of progressively responsible experience in operations, business management, technology strategy, project management, analysis, and planning or policy development
Extensive knowledge in ITIL and ITSM processes
Proven ability in problem-solving, process improvement, and change management
Experience configuring and administering ServiceNow
Strong interpersonal and team orientation skills in working with various levels of technical and business-oriented individuals

Desired Qualifications

ServiceNow Certified System Administrator
CMDB Fundamentals
Certified Implementation Specialist in: Discovery, Service Mapping, or ITSM
Prior experience in a consulting environment, preferably within the public sector
Familiarity with Common Service Data Model (CSDM)

Clearance Requirements:

Must have active DOD Secret clearance or higher

About Acuity:

Acuity is a leading management and technology consulting firm that specializes in serving the federal government. Our innovative, collaborative and rewarding work environment has earned repeat honors from the Washington Business Journals Best Places to Work and SmartCEO Corporate Culture Awards.

We are an equal employment opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, gender, national origin, disability status, protected veteran status, or any other characteristic protected by law.

Acuity INC; 11710 Plaza America Drive; Suite 700; Reston, VA 20190; USA

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