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Dispatch Service Coordinator - Kansas City, United States - U.S. Engineering
Description
U.S. Engineering has been an industry leader since 1893. How? Constant innovation and a willingness to evolve.The construction industry changes rapidly, and we cultivate a dynamic workplace where even our newest team members can influence change and make an impact.
We know that our most valuable asset is our people. Join usService CoordinatorAs a Service Coordinator, you will deliver the ultimate customer service for both internal and external customers.The Service Coordinator will also coordinate all dispatch, work assignments, and work order processes that facilitate communication between or customers, management, and service technicians to ensure timely and efficient service and proper accounting procedures for the Kansas City region.
Principal Duties and Accountabilities:
Serve as primary point of contact within the Service Coordination and Administration group for both operational and technician support activities within a specific region.
Maintain and direct the service work order process and scheduling of preventative maintenance and service calls on the Dispatch Board.
Ensure proper client site, client, and job set-up in the enterprise-wide accounting software, SAMPro. Establish new and close completed work orders as necessary.Monitor/track service department work assignments and locations, through ongoing communication with Field Operations Supervisor and Service Technicians.
Answer telephones for the region and facilitate customer requests and calls as appropriate. Communicate directly with peer Service Coordinators as needed to support work crossing regional boundaries.
Issue purchase orders for parts/equipment, small tools, and inventory at the request of Service Technicians or Field Operations Supervisor.
Assist in billing, and payroll efforts for the region. Verify Service Technician labor hours, enter expenses, and purchase orders into SAMPro.
Work closely with Central Support Services Management to ensure dispatch and billing processes are in alignment, accurate, timely, and efficient.
Coordinate field man-power needs with Field Operations Supervisor. Track and provide necessary reports for technician vacation or off time.Coordinate the after-hours on-call schedule for Service Technicians; communicate schedule and follow up each morning with the previous day's on-call Technician to ensure follow up with customers.
Track equipment certifications that are under regulatory requirements; send notifications to customers to generate re-certification service calls.Education:
High School Diploma or equivalent required.
General courses in accounting a plus.
Experience:
Minimum of 1 year experience in a customer service role including data entry, operations, accounting administration, etc.
Experience as a service coordinator or dispatcher preferred but not required.
Mechanical Service Industry experience a plus.
Knowledge, skills, and abilities:
Ability to work autonomously and proactively in fast paced, multi-tasking environment.
Must possess excellent customer service and interpersonal skills.
Ability to enter data with accuracy and speed, and has keen attention to detail.
Strong customer service and professional communication skills, both verbal and written.
Working knowledge of computer operations and experience with accounting systems preferred.
Intermediate skill in MS Office suite of products
Physical and/or travel demands:
No travel required.
This position is done in a typical office setting, mostly sitting at a desk. Frequent use of computer keyboard, monitor, and telephone. Some standing, bending, and lifting light files is required. May require occasional bending, stooping, and lifting of files, light office equipment, etc.
Benefits and Compensation:
The range for this position has been established at $23.00 to $35.00 per hour and is U.S. Engineering's good faith and reasonable estimate at the time of the posting.
The compensation offered to the finalist selected for this role will be set based on a variety of factors, including but not limited to, internal equity, experience, education, specialty, and training.
This position will be posted until May 10, 2024.To apply, please visit The above statements are intended to describe the general nature and level of work being performed by people assigned to this position.
They are not intended to be construed as an exhaustive list of all responsibilities and job specifications required of employees so classified.
U.S. Engineering reserves the right to revise as needed. The job description does not constitute a written or implied contract of employment.Candidates must be legally authorized to work in the United States on a full-time basis without requiring future sponsorship for employment visa status.
U.S.Engineering is an Equal Employment Opportunity Employer and shall provide equal employment opportunities to all people in all aspects of employer-employee relations, without regard to race, color, creed, national origin, religion, sex, age, sexual orientation, gender identity, disability, or veteran status.
U.S.Engineering is compliant with the Drug Free Workplace Act, and all offers of employment are contingent upon the completion of a pre-employment drug screen.
