Client Success Specialist - Austin - WeInfuse

    WeInfuse
    WeInfuse Austin

    23 minutes ago

    Description

    divh2Client Success Specialist/h2pGreat organizations are made of great people, and were looking to fill a Client Success Specialist role on our growing team. This is a full-time position. The primary responsibility is providing excellent support to our new and existing clients, via ticket resolution, training, and onboarding new clients onto our healthcare SaaS application. The ideal candidate would have job experience in a similar client success support role. Candidates must enjoy and work well with technology and possess great written and verbal communication skills./ppOther responsibilities include tracking support issues, helping set up and implement new client locations, creating training materials and release notes, and helping to prioritize development of new features based on client feedback. This person will also work very closely with the client success and development teams and likely be trained to use development tools for issue investigation and data manipulation as a part of their duties./ph3Responsibilities/h3ulliLearn and understand the Infusion Center healthcare model/liliOnboard new clients onto and support existing clients on our healthcare SaaS application/liliTroubleshoot and document software operational and technical issues/liliRespond to client support issues, report bugs/issues and feature requests/liliProvide excellent client service with friendly, professional responses/liliCreate client training materials, draft release notes, and help prioritize development of new features/liliGo beyond your comfort zone when needed/liliBe an awesome addition to our growing team/li/ulh3Required Qualifications/h3ulliBachelors degree required/lili2+ years of experience in Client Relations, Account Management, Customer Success, or Technical Support required/liliProven track record of achieving and exceeding measurable goals/liliMust be detail-oriented, able to multi-task and be extremely organized and efficient/liliMust possess excellent written and oral communication skills, including ability to communicate with all levels of org chart/liliAbility to say: I dont know, but I can get that answer for you and then find the answer for the client/liliExcellent computer skills: Adobe Acrobat, Google Suite and all Microsoft Office Applications/liliExperience in information technology and technical support a plus, but not required/liliAble to work independently (but understand we wont leave you on an island)/liliSome travel required (10%)/li/ulp$70,000 - $75,000 a year/ppAbout WeInfuse/ppCome join our growing company. We are an established healthcare SaaS start-up with offices in Dallas and Austin. Founded in 2016, WeInfuse is an infusion center software and consulting organization. Our founders and their team have developed the first and only end-to-end software solution for infusion centers that has gained significant traction in the market. In addition to providing the industrys leading SaaS solution, WeInfuse provides infusion center start-up, optimization and pharmaceutical manufacturer consulting services./p/div


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