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    Patient Appointment Scheduler - Fort Worth, United States - Arlington Orthopedic Association

    Arlington Orthopedic Association
    Arlington Orthopedic Association Fort Worth, United States

    2 weeks ago

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    Description

    Job Description

    Job DescriptionDescription:


    • Answers telephone calls and assist with scheduling and other needs based on the call type.


    • Participates in clinic and market education, training, and meetings as need and/or required.


    • Communicate with outside physician offices when needed to clarify referral issues.


    • Communicate with clinical staff promote team awareness.


    • Maintains knowledge and ensures procedures are followed including referral guidelines, and policies, privacy, and confidentiality.


    • Deliver quality customer service, managing the referral process professionally and in a timely manner maintaining professionalism and positive attitude with all internal and external customers/peers.


    • Works independently.


    • Ensure accuracy of electronic patient records; including registration information, demographics, current insurance information, specialist consults, hospitalization, ER visits, and community organizations related to their health.


    • Retain and utilize knowledge of insurance policies and procedures.


    • Performs other related duties as assigned.

    Requirements:


    • High School Diploma/GED or equivalent experience


    • 1+ years of Health Care related experience


    • Knowledge of medical terminology


    • Efficient proficiency in Microsoft Office applications including, Word, Excel, and Outlook


    • Effective verbal and written communication skills


    • Strong customer service skills


    • Detailed oriented with organizational and time management skills


    • Ability to perform in a highly stressful situation


    • Ability to multitask


    • Ability to establish effective working relationships with patients, physicians, and other medical support staff


    • Ability to navigate through multiple software applications

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