Store Manager - Miami, United States - Pet Supermarket

Pet Supermarket Miami, United States

2 weeks ago

Description

Location: Miami, Florida
If you are looking to join one of the largest retail operations dedicated to providing Pet Parents with the best selection of pet care items and passionate customer service, join the Pet Supermarket team Our Store Managers possess some of the following key skills: Outgoing, upbeat, people-person, sales driven, and great organizational skills. Our Pet Experts also thrive in a high-energy environment where they work together to drive results and help Pet Parents with all their pet needs. We are dedicated to making a difference in our community and want you to be a part of our team This may be the right opportunity for you if you are interested in making a difference in the lives of pets and their parents

Our Store Managers are at the front lines providing friendly customer service and giving Pet Parents the best selection of pet care items You are responsible for coaching and developing your store team to deliver World Class Service to all customers. You are responsible for insuring the well-being for all our pets, operational standards and sales goals. Your commitment to Pet Supermarket and your team will yield outstanding results for your customers, your store, and your career.

What's in it for you?

Competitive pay
Full-time benefits & 401K
Vacation & Sick time
Employee discounts
Flexible schedule
Room for advancement
Working with PETS

Essential Duties and Responsibilities

Ensure proper care of all pets in store as outlined in the Animal Care Manual
Maintain a high level of professionalism and positive attitude in the workplace, including conducting oneself in an appropriate manner when communicating verbally, in writing or by email.
Demonstrate a calm demeanor during periods of high volume, events and manage smooth transitions to keep store operating according to Pet Supermarket Standards
Maintain inventory control, safety, loss prevention and expense control as outlined in Loss Prevention Standards
Protect employees and customers by providing a safe and clean working environment
Accountable for financial reporting and operational metrics standards as outlined in Financial Reporting Binder
Maintain the stability and reputation of the store by complying with legal requirements
Follow, enforce, and train all employees on all company policies and procedures
Implementing all operational and merchandising direction that is communicated from the Corporate Office
Fully accountable for execution of sales, service, and customer experience initiatives in store
Consistently demonstrate excellent leadership and coaching skills
Cultivate long term relationships
Promote and market the business
Ability to work a flexible work schedule which will include morning, evenings, weekends and/or holidays
Ability to work a rotating schedule that includes the following:
- 2 evening shifts per week
- 1 full weekend (Saturday and Sunday) every 3 weeks
- Saturday and Sunday twice a month
Ability to work a minimum of 45 hours per week

Competencies

Proven ability to delegate and follow through on goals and objectives
Demonstrates excellent customer service skills
Proven leadership and training skills
Experience with merchandising
Strong verbal communication
Ability to move throughout the store unassisted to provide customer service or perform tasks in any part of the store for up to 8 hour

Education and/or Experience

Must possess a minimum of 5+ years in retail establishment in Retail Store Management
Supervising a minimum of 8 employees
Training employees on company policies and procedures
Capacity for understanding inter-team conflicts and escalating when necessary
Clear and persuasive verbal and written communication
Working knowledge of POS system preferred

Requirements

Must possess a valid driver's license
Access to a motor vehicle

Employee Management and Development

Recruiting, developing and managing high-performing teams
Inspire and engage employees by motivating the team to succeed
Lead by example
Observe and coach employee to provide feedback around sales techniques and providing excellent customer service
Develop employees for growth and promotion by delegating appropriate responsibilities and inspecting completion
Develop and execute individual development plans for store employees

Pet Supermarket is an equal opportunity employer and Drug Free Work Place

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