Senior POS Installation Specialist - Milwaukee - Riverside Payments

    Riverside Payments
    Riverside Payments Milwaukee

    1 week ago

    Description
    WHO WE ARE:
    We are Riverside Payments, one of the top merchant processing companies in the country We work with thousands of merchants nationwide and continue to welcome new businesses into the Riverside family every day.
    At Riverside, we help businesses optimize their payment processing and POS solutions by providing seamless installations and conversions. We are committed to innovation, efficiency, and customer satisfaction, ensuring that our merchants experience smooth transitions when upgrading their systems.
    Our culture is built around growth and motivation. We want to know your "why"-what drives you? Why do you come to work every day? How can we support your development? If you're looking to expand your expertise in POS conversions, we want you on our team
    THE ROLE:
    We are expanding our Deployment team and looking for an experienced Senior POS Installation Specialist with a strong background in Point of Sale system Conversions.
    This role will focus on installing, converting, and supporting POS systems, particularly for businesses transitioning to new platforms such as:

    • Lightspeed

    • QuickBooks POS

    • Ruby POS

    • Mitchell One
    As a key member of our team, you will be responsible for the end-to-end setup, migration, troubleshooting, and optimization of POS systems. You will ensure that businesses experience minimal downtime and a seamless transition during their system conversion.
    WHAT YOU WILL BE DOING:
    • Manage POS system installations and conversions, specifically transitioning businesses from legacy systems to Lightspeed, QuickBooks POS, Ruby POS, and Mitchell One.
    • Provide technical support via email, phone, and remote access to assist merchants in setup and troubleshooting.
    • Work closely with POS resellers, vendors, and partners to ensure proper configuration and deployment.
    • Conduct POS system demonstrations for prospective clients to ensure they understand system functionality and features.
    • Assist merchants in setting up credit card terminals and peripheral hardware.
    • Configure, test, and ship POS hardware and software components.
    • Diagnose and resolve hardware, software, and network configuration issues to minimize disruptions.
    • Maintain detailed notes in the CRM system regarding installations, troubleshooting, and customer interactions.
    • Contribute to the Riverside Payments Knowledge Base to document solutions, best practices, and troubleshooting steps.
    • Order equipment and accessories as needed to support installations and conversions.
    • Deliver exceptional customer service, ensuring merchants have a smooth transition to their new POS system.
    WHAT YOU WILL RECEIVE IN RETURN:
    • A dynamic and engaging work environment with a team that values collaboration, learning, and success.
    • A competitive hourly rate of $30 - $35 per hour DOE.
    • A comprehensive benefits package, including health, dental, and vision coverage, paid time off, and more.
    • Career growth opportunities-we prioritize internal promotions and professional development.
    • Direct access to executive leadership and learning opportunities with industry experts.
    WHAT YOU BRING TO THE TABLE:
    • 5+ years of experience in POS installations, focusing specifically on challenging or intricate integrations.
    • Expertise in POS system migrations, specifically with Lightspeed, QuickBooks POS, Ruby POS, and Mitchell One.
    • Strong background in merchant services, payment processing technologies, and POS integrations.
    • Experience working with CRMs or HelpDesk systems.
    • Proficiency in Google Drive and Microsoft Office Suite.
    • Excellent problem-solving skills, adaptability, and ability to manage multiple tasks.
    • Strong customer service and communication skills, with a focus on relationship-building.
    • A growth mindset-we are looking for someone eager to learn, improve, and excel every day.
    READY TO JOIN US?
    We are excited to speak with qualified candidates as soon as possible Even if you don't meet every single requirement, apply anyway-we believe in developing and nurturing talent. You might be exactly what we're looking for
    Riverside Payments is an Equal Opportunity Employer. We encourage applicants of all backgrounds, ages, and experience levels to apply. We do not discriminate based on race, color, religion, sex, national origin, age, disability, or genetics.

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