customer service representative - Reading, United States - Champion Personnel

Description

Job Description

Job DescriptionThe Customer Service Representative is responsible for managing general customer accounts through reactive and
proactive telephone and email contact. To provide exceptional customer experiences to help maintain and grow sales.
To perform, execute and coordinate all work including referrals to engineering for technical matters.
Log into incoming phone queue to handle or direct calls accordingly.
Respond to inquiries regarding shipping/delivery dates, order changes and cancellations and quotations in a
timely manner.
Maintain familiarity with products, applications, pricing, policies, and procedures.
Maintain working relationships with supporting departments, and outside sales.
Support sales growth opportunities and product launches.
Recognize the need to further investigate possible solutions and escalate customer concerns based on
urgency.
Handling Customer Complaints (RGA)
Calculate lead times and provide quotes for customers.
Manage quotes and follow up with outside sales reps regularly.
Clear communication with internal departments, outside sales, OEM and Distribution customers.

#StandardPriority