Regional Manager - Jacksonville

Who We Are · South Oxford Management is a leading full-service property management company with a presence in Texas, Georgia, Virginia, New Jersey, Florida, and Connecticut. · We are committed to delivering exceptional experiences for our residents and team members alike. Our own ...

Job description

Who We Are

South Oxford Management is a leading full-service property management company with a presence in Texas, Georgia, Virginia, New Jersey, Florida, and Connecticut.

We are committed to delivering exceptional experiences for our residents and team members alike.

Our owners and leadership team brings extensive industry experience, ensuring that quality and excellence are woven into every facet of our operations—from asset management to leasing.

We are passionate about creating positive experiences and believe in putting people first.

When you become a part of South Oxford Management, you join a supportive team that values learning, encourages idea sharing, and actively engages in team building and community service activities.

How You Will Contribute

The Regional Manager supports and executes the Company's strategies related to property management operations by directing the team members on the assigned portfolio of properties, and by implementing the policies (SOP's) and practices that enable each property to meet and exceed budgeted financial goals and achieve operational performance objectives.

Things You Will Do

Leadership

Assist Community Manager in resolving employee issues concerning performance evaluations, employee disciplinary actions, or other related basic employee management issues

Coordinate and/or ensure that the Community Manager, Leasing, and Maintenance meetings are occurring as needed

Recruit, train, and mentor Community Manager and leasing leaders.
Reinforce company values in all property operations
Participates in hiring and screening of onsite staff
Ensure employee requests or complaints are responded to in a timely manner
Ensure all mandatory courses, training, and certifications are completed on time
Oversee operations, financials, and staff for all communities in your portfolio

Financials

Manages the operational and financial responsibilities of an assigned region, maximizes the financial performance of assigned properties
Operates within the financial guidelines
Makes strategic changes to increase income, decrease expenses, and grow net operating income
Ensure that income is collected, expenses are processed promptly, and Bad Debt is followed up on in accordance with policy
Complete thorough reviews of weekly, monthly, quarterly, and annual operating and financial reports
Work with Asset Manager to create and evaluate property budgets and performance goals
Work with Asset Managers on evaluating capital needs and planning capital projects
Develop the annual budget(s) for the properties comprising the assigned portfolio and oversee the attainment of budgeted goals by analyzing and evaluating financial statements Compliance
Ensure that properties operate within any applicable local, state, and federal laws, including
OSHA (Occupational Safety and Health Act), Fair Housing, Landlord/Tenant regulation, and other
Possess a complete understanding of ownership structure, financing, and income-regulated programs
Ensures adherence to all policies and procedures by the Community Managers down through the teams, including all forms, leases, and other documents deemed standard for our company
Monitor and ensure compliance of all company platforms and corporate initiatives

Business Acumen

Monitor and address any gaps in the financial performance of the portfolio
Regularly review occupancy trends and make recommendations to rent schedules on pricing calls
Responsible for monthly Move-in and Renewal file audits
Respond to resident complaints directly related to or against Community Managers and/or any complaint that might have legal exposure
Oversee resident renewals are being captured at the highest rates possible
Oversee properties that are leased at or above market occupancy and rent levels based on owner's guidelines
Supervise all property marketing to ensure it is current, accurate, relevant, legal, and make recommendations as needed
Inspect properties monthly to ensure the highest standards of curb appeal are maintained evaluate maintenance, grounds, and housekeeping operations in common areas
Conduct periodic inspection of vacant apartments for market-ready completion; develop corrective action for properties that fall short
Should have an advanced understanding of the maintenance process and responsibilities, with the ability to manage capital need bid/execution, manage preventative maintenance plans, and managing basic rehab projects
Ensures seasonal contracts are bid and executed in a timely manner, including but not limited to landscape, snow, and pool services
Analyze market data and develop marketing strategies

Things You Need

Minimum of 5 years' experience in Multi-Family Housing with multi-site property management
Three or more years of experience in property management with at least one year as a Regional Manager
Bachelor's degree preferred
Individual must possess a proven track record of successful multi-Site property management experience
Willing to work flexible schedule, including weekends and holidays
A sharp, professional appearance
Must be able to walk the property, which includes climbing stairs
Must be able to bend, stoop, squat, kneel, climb stairs, push, pull, reach, carry supplies
Stand for extended periods of time
May be required to lift to 25 pounds without assistance
Must have reliable transportation to conduct site visits

Skills

Must be able to thoroughly understand the financial aspects of running a portfolio
Must have excellent computer skills
Strong, positive, motivational leadership style in managing multiple teams to success
Must have strong ability to manage multiple priorities while maintaining consistent service
Must have demonstrated conflict resolution skills
Must have a high sense of urgency in completing all tasks, while maintaining a strong detail orientation
Excellent knowledge of local, state, and federal resident/property management laws/guidelines
Ability to problem solve, make decisions, and lead a team
Have excellent verbal and written communication
Possess knowledge of competitive properties and market knowledge within the region
Experience managing up to 1,500 units within a region
Experience managing/supervising 20+ employees
Advanced budget experience, can interpret, make assumptions, and be part of property budget creation
Possess advanced/higher-level fair housing and legal requirement knowledge for leasing and marketing property/units
Dynamic team leadership and communication abilities
Proficiency in Microsoft Office (Word, Excel, and Outlook)
Able to multitask and meet deadlines in a timely manner
Knowledge of Yardi or other industry software preferred

What We Will Provide You

South Oxford Management LLC provides a range of insurance options and benefits for our full-time team members


Including:
Medical/Rx
Dental
Vision
Employer Paid Life/AD&D
Voluntary Life/AD&D
Short Term Disability
Long Term Disability
Employee Assistance Program
Accident Plan
Hospital Indemnity Plan
Critical Illness Plan
Legal/ID Theft Protection
Pet Insurance
401(k) Retirement w/ Match + Immediate Vesting
Paid Holidays and Time Off (3+ weeks)
Rent Discount (30%)
Tuition Reimbursement($2,000/year)
Paid Parental Leave (4 weeks)
Employee Referral Bonus
Employee Rewards and Recognition

You're exceptional. Let us make you feel it. Join our team.

South Oxford Management LLC is proud to be an Equal Opportunity Employer EOE/M/F/D/V/SO.

South Oxford uses E-Verify, a web-based system that allows enrolled employers to confirm the eligibility of their employees to work in the United States through the U.S.

Department of Homeland Security and the Social Security Administration, where permitted by state law.

South Oxford Management LLC is committed to providing a workplace that is free from the use, sale, possession, or distribution of illegal drugs and alcohol as well as free from the abusive use of legal drugs or alcohol.

All job applicants are required to take and successfully complete a drug and/or alcohol test before they will be permitted to begin employment.

Applicants that refuse to take a test or do not cooperate with the test representatives will not be permitted to begin employment.

If a test yields a positive result for drugs or alcohol, the Company may withdraw the offer of employment to an applicant where permitted by state law.