Human-in-the-Loop Analyst with Security Clearance - rocket Center, WV, United States - IBM

Description

Introduction
A Technical Support Representatives at IBM is a front-line position supporting our products and making sure they are at their best for our customers
With over 100 years in technology, IBM has built a strong reputation of quality service and this role ensures we continue to deliver on that promise
If you enjoy helping people with technical issue, you'll love your career at IBM
Your Role and Responsibilities The position will use a PMR (Private Medical Record) Processing System to retrieve and validate veterans' PMRs from PHP's (Private Healthcare Providers)
Additionally, the position will validate the outputs of the PMR Processing System's au-tomation while accommodating integrated human-in-the-loop steps where necessary to achieve transaction performance goals
The position will assist facilitation of case processes via "human-in-the-loop" activities to include extraction of responsive documents, and/or case management, and validation of automated redactions if needed
Additionally, support will also be necessary to support quality reviews of PMR case processing
Overall duties will consist of making phone calls to private healthcare providers, data entry, processing PMR requests, and quality assurance activities, while maintaining security posture and protecting Veteran's personal information
Required Technical and Professional Expertise

• Working in a call center capacity via in/outbound calling
• Prior data entry experience with strong attention to detail
• Must be able to work onsite at IBM's facility in Rocket Center, WV at minimum 3 days a week
• Willing to work flexible hours including nights and weekends
• Able to obtain a Public Trust clearance from the U.S

Federal government (This is performed when awarded the position)

• Collaborative (Soft Skills-Communication, email, chat channels) and team player
• Critical thinking and problem-solving skills
• Knowledge of and familiarity with Microsoft Office suite (Excel, Word, Powerpoint Preferred Technical and Professional Expertise
• Experience with the Department of Veterans Affairs and/or other US Federal Government Agencies
• Familiarity with Robotic Process Automation (RPA), Artificial Intelligence (AI) and Optical Character Recognition (OCR)
• Experience working with case management systems

For quality review personnel, functional knowledge of policies/regulations governing PMR case management.