Client Experience Coordinator - Clementon, United States - ABHS

Description

Job

Description Job Description Job Purpose Summary:
Responsible for relationship and rapport building with the clientele of Victory Bay Recovery Center. Responsible for execution of alumni functions and AMA blocking.


Core Functions:
Client AdvocacyReferral FacilitationAlumni ManagementClient CultureLMA

Responsibilities Include:
Relationship building with clients of all Victory Bay Recovery Center programsProviding AMA follow-up phone callsActively blocking AMAsSpotting, delegating and/or addressing problems that occur in client experience in both Dignity Hall and Victory BayAttends Clinical Orientation GroupsCollaborate with Admissions and Clinical to assist in refer out processLiaise with PRS Team Lead and Clinical Staff to ensure best client outcomes and communication of client needsOn

• Call/After-Hours Phone coverage and availability, as neededMaintain frequent communication with all alumni membersMaintain and frequently update social networking presence, managing alumni Facebook pageOrganize and facilitate the monthly new client lunchManage and prepare PowerPoint presentations to orient new clients to our Alumni program.

Organize and facilitate the monthly Alumni Meeting.
Organize and facilitate the quarterly Alumni dinnerOrganize and facilitate a quarterly Alumni event.

Organize and distribute Alumni packages (jacket, coin, etc.)Liaise between departments as it relates to organizing alumni events or assisting alumni members with treatment.

Works a mix of day, night and swing shift in order to make maximum contact with full censusJob Type:

Full-timeRequired education: N/A#J-18808-Ljbffr