Customer Service Specialist - Austin, United States - YETI Holdings, Inc.
Description
**Customer Service Specialist**
at YETI Coolers Austin, Texas At YETI, we believe that time spent outdoors matters more than ever and our gear can make that time extraordinary. When you work here, youll have the opportunity to create exceptional, meaningful work and problem solve with innovative team members by your side. Together, youll help our customers get the high-quality gear they need to make the most of their adventures. We are BUILT FOR THE WILD.
As a Customer Service Specialist, you take great ownership in the heavy lifting and delivery quality execution. You are the pro that end-users of our products can rely on to answer all things YETI. You raise your team up, always jumping in to help no matter what the task. You thrive working in the grey and welcome the opportunity to take on new projects without a lot of framework. You know service excellence like the back of your hand and are able to handle most escalated situations. You are at the top of the pack for metrics on a consistent basis
**Responsibilities:**
High ownership and able to execute complex assignments on limited direction
Identifies areas of improvement and brings solutions to the table
Operates a high level of productivity leading the way in the teams KPIs
Resolves complex or unusual requests or problems that require a customized solution and response
Represents the YETI brand on a public format
Patiently listen to callers and confirm purpose of the call
In a polite and articulate manner, provide callers with helpful information
Provide thorough and timely follow up to customers when issues cannot be solved during the initial call
Handle a variety of inquiries, including but not limited to:
+ Inventory availability
+ Explaining product features and attributes
+ Educating customers on best practices to maximize ice retention
+ Troubleshooting product performance issues with customers to minimize returns of first-quality products
+ Product registration
+ Assisting customers with the appropriate cooler selection for their needs & warranty return process when required
+ Deliver an exceptional experience every time to every YETI consumer who reaches out to us
+ Promptly respond to customer inquiries & connect with callers in a warm and upbeat manner
+ Guide customers to the best resources to resolve any issues
+ Continually improve the content and scope of the available resources for customer needs including the website, printed materials and boiler-plate responses
**Qualifications and Attributes:**
Associates, Technical, college work preferred
High School degree required
At least 4 years of customer service experience
Prior experience in a call-center environment is a plus
Retail experience would be preferred
Proven experience working in a fast paced high volume environment
Proficient with basic computer skills Excel, Word, web browsers
Basic understanding of accounting principles
**YETI is proud to be an Equal Opportunity Employer.**
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Location (City) * Any offer of employment with YETI is contingent on a successful criminal background check and successful reference checks. Please indicate below if you can meet these hiring requirements. *
**Voluntary Demographic Questions** ****U.S. Equal Opportunity Employment Information (Completion is voluntary)****
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