personnel assistant i - Tucson, United States - JP Logistics & Consulting LLC

Description

Job Description

Location / Place of performance: Davis-Monthan AFB

Start Date: December 1, 2023

Salary:

Hours of Operation: Core hours are 7-4 M-F except federal holidays. Times may change due to the mission requirements and government directives.

Duties and Responsibilities:

• Process personnel identification transactions in accordance with AFI IP Vol 1, II and DoDI
• Provide guidance and assist members with completing their SGLI online via SOES IAW Servicemembers' Group Life Insurance Online Enrollment System and the (SOES) PSD Guide.
• Monitor new arrivals and ensure that Servicemember's Group Life Insurance (SGLI/FSGLI) is posted in the Online Enrollment System (SOES) and confirm and certify the SGLI elections. Monitor new arrivals and ensure SGLI/FSGLI, Servicemember's Group Life Insurance is posted in Online Enrollment System (SOES), election to confirm and to certify SGLI elections.
• Process SGLI/FSGLI requests for accessions IAW VA and VA Handbook ). Requests shall be completed the same day IAW applicable law/instruction.
• Maintain suspense copy of newly created SGLV form(s) until verifying AFPC has scanned the form(s) IAW AFI All documents shall be verified in ARMS before destroying suspense copy. Verify/update MilPDS and forward original copies to AFPC for scanning and maintain a suspense copy until verifying AFPC has scanned the document(s).
• Review appropriate documentation to verify identity and eligibility for identification card requests through DEERS inquiry and preparation of DD Form 1172-2, Application for Identification Card/-DEERS Enrollment. Process DEERS enrollment of eligible family members and issue identification cards as applicable.
• Process ID Card Requests in accordance with (IAW) DoDI , AFI IP Vol 1, II and RAPIDS Training Guide CPO. ID Card Requests shall be completed the same day with all required information, eligibility and actions verified IAW applicable law/instruction if system is operable during normal hours.
• Issue and retrieve Common Access Cards (CAC) and Uniformed Services Identification Cards (USID) - as applicable. The Contractor shall reestablish PIN on CAC when locked or forgotten.
• Retrieve and revoke ID cards upon separation or retirement from service. ID cards that are not retrieved in person shall be requested by return receipt letter with a 30-day suspense for return of the identification card. All actions shall be IAW DoDI and AFI IP Vol 1, II and shall be completed the same day with all required information, eligibility and actions verified IAW applicable law/instruction and letters to unauthorized cardholders completed with 5-business days.
• Perform Transaction Register (TR) Actions IAW AFCSM V1. Updates of PDS shall be completed within 3-working days of receipt.
• Retrieve ID cards from dependents whose privileges have been revoked or are no longer eligible; ID cards that are not retrieved in person shall be requested by return receipt letter with a 30-day suspense for return of the identification card IAW DoDI and AFI IP Vol 1. Actions shall be completed the same day with all required information, eligibility and actions verified IAW applicable law/instruction and letters to unauthorized cardholders completed with 5-business days.
• Perform enrollment/ disenrollment of eligible beneficiaries IAW DoDI and AFI IP Vol 1. Actions shall be completed the same day with all required information, eligibility and actions verified IAW applicable law/instructions.
• Return expired/revoked/unusable CACs/USIDs to DMDC IAW the RAPIDS Training Guide on a weekly basis or as scheduled by DMDC.
• Provide guidance and assistance to member and/or dependents with directions for processing applications for dependency determination and issue cards as appropriate and IAW DoDI and AFI IP Vol 1. This task shall be completed within two business days with all required information, eligibility and actions verified IAW applicable law/instructions.
• Provide guidance, verify eligibility, and issue identity cards as required to former spouses to include URFS, UMFS, URW, UMW for an ID card IAW AFI , DoDI and AFI IP Vol 1. This task shall be completed with required information, eligibility and actions verified IAW applicable law/instructions.
• Process Transitional Compensation for Abused Dependents IAW AFI , DoDI and AFI IP Vol 1. DD. Form 2698 shall be submitted to AFPC within one (1) business day of approval.
• Perform Naturalization/Citizenship program actions IAW MPFM Note: Naturalization/Citizenship program services are provided to the military sponsor only. Contractor shall mail validated forms within 10 business days of completed case file.
• Provide assistance and guidance for applications for dependency determinations for eligible identification card applicants, for former spouses seeking benefits under the Uniformed Services Former Spouses' Protection Act and for former spouses and widows, seeking reinstatement of identification card benefits.
• Process marriage/divorce/ name change actions IAW AFI IP Vol 1. Process shall be completed in DEERS same day.
• Process RIPS/MILPDS Roster/OBIEE IAW AFCSM V1. Customer requests must be processed and distributed from applicable PDS within five (5) business days.
• Perform transaction register actions, input requests and suspense's, received and distribute RIP, MILPDS Products, and Oracle Business Intelligence Enterprise Edition (OBIEE) products.

ARMS subtasks:

• Assist personnel requesting documents/Process customer requests for ARMS information IAW AFI and the UPRG Conversion Guide. Information requested shall be provided within 5 business days to customer.
• Provide service to walk-in customers with a valid request to include access, screening, reviewing, and auditing of their own military personnel record in the ARMS.
• Forward new documents that belong in ARMS e-records to AFPC for scanning IAW UPRG Conversion Guide. New documents forwarded weekly will be listed on transmittal form and mailed.
• Account, review and assist customers to resolve any discrepancies in ARMS IAW AFI and the UPRG Conversion Guide. Discrepancies shall be completed and verified in system within two (2) business days.
• Make referrals to appropriate work centers to meet member's need to correct any discrepancy of a document in ARMS.
• Maintain the ARMS access list.
• Notify AFPC of changes to the ARMS access list and provide training to personnel requesting assistance, on accessing E-records.
• Serve as the main focal point for other organizations (Legal, OSI, etc.) that do not have access to ARMS.
• Maintain a log of completed forms including verification of AFPC scan and document destruction.

Military Awards and Decorations Administration Subtasks:

• (AFOUA), the Air Force Organizational Excellence Award (AFOEA) to wing and subordinate units and process Air Force Good Conduct Medal (AFGCM) award actions.
• Resolve all Awards and Decorations email, walk-in, and phone requests within five business days of receipt. All emails must be acknowledged within 24- hours and resolved within 5-business days.
• Maintain an Awards and Decorations tracker that can be accessed by the COR upon request.
• Maintain and provide periodic statistics on timeliness as required by MPF Commander, but not more than once a week.

Database Management Subtasks:

• Update MilPDS with current award and decoration data.
• Verify and process inquiries concerning entitlements to prior awards and decorations.
• Update award and decoration discrepancies.
• Serve as Secondary Site Security Manager (SSM). Note: The PAII is the Primary SSM, and one (1) PAI shall be identified as the backup, secondary SSM.
• Serve as Secondary Super Verifying Official (SVO). Note: The PAII is the Primary SVO, and one (1) PAI shall be identified as the backup, secondary SVO.
• Serve as Secondary Verifying Official (VO). Note: The PAII is the Primary VO, and
• Manage the awards and decorations programs.
• Provide general guidance on awards and decorations.
  Process award recommendations.
• Publicize criteria of newly established Air Force awards and decorations.
• Announce and update the award of the Air Force Outstanding Unit Award one (1) PAI shall be identified as the backup, secondary VO

Knowledge, Skills, Abilities (KSAs):

• Have a minimum of two (2) years' experience in customer service.
• Have a minimum of one (1) year experience in an office setting.

Requirements for all personnel shall:

• Exemplify professionalism and courtesy in performing their duties, particularly in interactions with special needs customers and senior officers.
• Exercise task flexibility and efficient time management, contemplating surging customer loads and other unanticipated constraints not within the control of the Contractor (including DMDC CAC/ID disruptions internet outages, etc.)
• Be fully versed in the applicable authorities and processes.
• Answer phone calls promptly (under 2 minutes), with customers not experiencing excessive hold times.
• Identify as "Contractor" at all times, in all communication and representations, including in the workplace, at meetings, in conversations, telecommunications, mail, email, and faxes, whether with Government personnel, other Contractor personnel, or with the public. Contractor employees who have military affiliation (i.e., reserve or retired military personnel) will not use their military rank.

Knowledge, Skills, Abilities (KSAs) for all FTE:

Ensure that all FTEs hired meet the following requirements:

• Be a US Citizen.
• Be able to lift up to 20lbs and sit and/or stand in an office environment for regular duties, functions and activities as outlined in this PWS.
• Be a team player, displaying professional behavior that aligns with the military code of conduct and IAW base behavior/conduct guidelines.
• Be proficient in Microsoft Office software products.
• Fluently read, write, speak, and understand English.
• Have no criminal record.

Benefits:

• Medical, Dental, and Vision
• Health and Welfare
• Short and Long – Term Disability
• 401k
• Life and AD&D Insurance
• Supplemental Life and AD&D
• Bereavement
• Military leave
• Jury duty
• 10 Paid Federal Holidays
• Vacation/PTO
• Sick Pay